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“Family visit”

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Paramount Hotel Times Square New York
Ranked #391 of 467 Hotels in New York City
Laporte, Texas
Level 4 Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Family visit”
Reviewed 30 July 2014 via mobile

The Door men and front desk people were great. The housekeeping was poor. They only made the bed. The carpets were filthy, they left dirty dishes in the bedroom, and they did not clean the bathroom. I had to call for soaps and towels and replace my own toilet paper. I will not be returning.

Stayed July 2014, travelled with family
Helpful?
3 Thank Gia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this review, 31 July 2014
Please allow me to apologize that your stay did not live up to your expectations. We value each of our guests and it’s never pleasant to be informed that a guest had a negative experience. I would like to follow up on your concerns with the appropriate department leaders. Please contact me at erodriguez-febles@paramount-nyc.com with the full name on your reservation, the dates of your stay and your TripAdvisor comment attached. I look forward to hearing from you and resolving your concerns.

Best Regards,
Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Jaragua Do Sul, SC
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 July 2014

I stayed with my son at this hotel on december 2011. It´s located in the heart of Times Square, nearby everything you need. The lobby is beautiful, with some art pieces and a huge (I mean, huuge) chandelier. Quite fancy! The room was new and small, but the bed and shower were just perfect. By that time there was no free Wifi available in the rooms, just in the lobby (hope they had improved that). We had no breakfast included, but we could grab something on our way out in the Dean & Deluca place that is inside the hotel. It´s not a cheap hotel, but it´s NYC so it was a great value for money.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Daniella221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this review, 8 August 2014
Thank you for sharing your feedback with us. We are pleased to hear you enjoyed your stay with us back in 2011. We hope to welcome you back to our hotel again soon so that you will have the opportunity to experience the renovations and improvements we have made throughout our hotel.

Kind Regards,
Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, New Zealand
Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014

This hotel was right in the middle of Times Square on 46th, rooms were small but as you don't spend a lot of time there it wasn't a problem, they were clean and had everything you would need. The staff were very friendly and accomodating, the Hotel restaurant served a great breakfast and dinner.

  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Scott255108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this review, 31 July 2014
Thank you for sharing your experience with us. We’re pleased to hear enjoyed your stay and had an opportunity to experience our restaurant. We hope to welcome you back the next time your travels find you back in New York City.

Kind Regards,
Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 28 July 2014

Amazing location, right in the heart of Broadway/Times Square, made going out to experience the city that never sleeps a hassle free and safe experience at any time of the day or night. Saw two broadway musicals at night, and only took 5 minutes to get back home.
When our concierge saw how long our group of 6 was staying (10 days), he extended complimentary wifi, much to everyone's delight. Reception and housekeeping were very friendly and helpful.
The rooms were small (as expected in New York - you won't be spending much time in there anyway), clean, and very comfortable. The bathroom in our 3 person room was quite small, and probably not ideal for a family with small children, but again, it was a trade off between size and location.
Would definitely book here again.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Roonil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2014

Ate at the dinner show diamond horseshoe Amazing experience Lobster was so good Love this place we will tell others. Sign up for the premium package and have unlimited cocktails make sure you visit all the different rooms and group participation is a must

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank R027816800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this review, 31 July 2014
Thank you for sharing you 5 star feedback with us. We are pleased to hear you had an opportunity to see and enjoy the show/ experience of the Queen of the Night. We hope to welcome you back again soon.

Kind Regards,
Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 27 July 2014

....... this might be the hotel for you - as long as you don't mind a few 'quirks'. Our nickname for the lobby was 'the nightclub' which, as others have reported, it is quite loud and dark. The glamour of this reception space is notably lacking in the rooms, however, which have BUDGET stamped all over them: small and basic being the prominent descriptors. The air conditioning is clanky and the sound of extractor fans from other buildings is a prevailing background noise - especially at the back of the hotel.
So why have I rated it very good? Well, the location is fantastic, the rooms are clean and the staff are friendly and helpful. You have to bear in mind that £120 a night is cheap for New York!

Room Tip: Ask for a room at the front - it overlooks 2 stage doors and you can spy on the autograph hunters, p...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank PeteGLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomasville, Georgia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2014

Great location, right in Times Square... in the thick of entertainment, shows, restaurants, whatever. The lobby is beautiful, and the staff were all very nice and helpful. Here is the kicker... why we won't stay here again... the room, while clean, is TINY! Postage stamp size tiny. Plus our view was of a brick wall. Our trip was awesome, and this certainly didn't ruin our time in NYC, but next time we would like a few more square feet and a city view.

Room Tip: Ask for a city view
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank compugin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this review, 31 July 2014
Thank you for sharing your feedback with us. While we are pleased to hear your enjoyed your stay with us and in New York City, we apologize that you were not pleased with the size of the room. Please be advised that we have several different size rooms throughout our hotel and our staff is always available to assist you with any upgrade you may require in order to accommodate your preferences. We hope you will consider us again in the near future. Please contact us directly before making a reservation and one of our agents would be more than happy to assist in providing more information about the room types we have available.

Kind Regards,
Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paramount Hotel Times Square New York

Property: Paramount Hotel Times Square New York
Address: 235 W 46th Street, Between Broadway & 8th Avenue, New York City, NY 10036-1409
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#224 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Paramount Hotel Times Square New York 4*
Number of rooms: 597
Official Description (provided by the hotel):
One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more   less 
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Also Known As:
Paramount New York City
Paramount Hotel Nyc
Paramount Hotel New York City
New York City Paramount

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