If you want to feel hated, stay here... And I don't mean in a 'oh New Yorkers, aren't they busy and to the point' kind of way. I mean downright rude, and unhelpful.
First the lobby looks great but the banging, thumping music that deafens and annoys makes normal speech impossible. If you want to negotiate your check in like you would a one night stand in a seedy nightclub, then knock yourself out. Scream your way through giving your personal information and then contain your disappointment as you are shown to a dirty, pokey, Travelodge level of basic room. We complained and were given a slightly better room on the front of the building instead of directly over what sounded like the air conditioning units for the entire street at the back, however, to effect this move took 3 calls to our tour operator in England and hanging around in aforementioned dirty room for roughly an hour and half, as my first call to the desk elicited a 'no, y'caint move/complain cuz we have no better rooms, they are all like that' delivered in tones designed to infuriate rather than soothe. What about the legendary American customer service?
So, rather than spend a single dime in the hotel we ate out every day and apart from gritting our teeth every time we had to walk through the ghastly lobby, the location was good and all was fine till we checked out.
Front desk took keys with barely a word, no pleasantries, she actually left me standing there not realising our brief relationship had ended, literally hanging, and despite calling for a bellhop from the room, and her calling another while I stood there (in all my English apologetic-ness 'sorry can we have, terribly sorry but um we are tight for time, erm can we possibly...') no bellhop appeared. By now we were 20mins late for our car. Suffice to say, if the doorman, sensing my desperation, hadn't personally cut a key, gone up to our room himself, and manhandled all our luggage (three peoples worth, we have him a nice tip, although the best tip I could give him would be to work somewhere else!) out to our waiting car, we'd still be in their hellhole of a lobby now, begging for a bellhop and dealing with our migraines. Ghastly, just ghastly... Oh and did I mention that pretty much the whole hotel is in darkness? It might be cool and trendy, but it hides a lot of dirt, and god help you if you drop something.
- Official Description (provided by the hotel):
- One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more less
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- Also Known As:
- Paramount New York City
- Paramount Hotel Nyc
- Paramount Hotel New York City
- New York City Paramount