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“The most objectionable hotel it has ever been our misfortune to stay in.”

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Paramount Hotel Times Square New York
Ranked #401 of 469 Hotels in New York City
Reviewed 17 August 2014 via mobile

If you want to feel hated, stay here... And I don't mean in a 'oh New Yorkers, aren't they busy and to the point' kind of way. I mean downright rude, and unhelpful.
First the lobby looks great but the banging, thumping music that deafens and annoys makes normal speech impossible. If you want to negotiate your check in like you would a one night stand in a seedy nightclub, then knock yourself out. Scream your way through giving your personal information and then contain your disappointment as you are shown to a dirty, pokey, Travelodge level of basic room. We complained and were given a slightly better room on the front of the building instead of directly over what sounded like the air conditioning units for the entire street at the back, however, to effect this move took 3 calls to our tour operator in England and hanging around in aforementioned dirty room for roughly an hour and half, as my first call to the desk elicited a 'no, y'caint move/complain cuz we have no better rooms, they are all like that' delivered in tones designed to infuriate rather than soothe. What about the legendary American customer service?
So, rather than spend a single dime in the hotel we ate out every day and apart from gritting our teeth every time we had to walk through the ghastly lobby, the location was good and all was fine till we checked out.
Front desk took keys with barely a word, no pleasantries, she actually left me standing there not realising our brief relationship had ended, literally hanging, and despite calling for a bellhop from the room, and her calling another while I stood there (in all my English apologetic-ness 'sorry can we have, terribly sorry but um we are tight for time, erm can we possibly...') no bellhop appeared. By now we were 20mins late for our car. Suffice to say, if the doorman, sensing my desperation, hadn't personally cut a key, gone up to our room himself, and manhandled all our luggage (three peoples worth, we have him a nice tip, although the best tip I could give him would be to work somewhere else!) out to our waiting car, we'd still be in their hellhole of a lobby now, begging for a bellhop and dealing with our migraines. Ghastly, just ghastly... Oh and did I mention that pretty much the whole hotel is in darkness? It might be cool and trendy, but it hides a lot of dirt, and god help you if you drop something.

Stayed: August 2014
3  Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 19 August 2014

We deeply apologize for the inconveniences you experienced during your stay with us. We like to portray a trendy and chic atmosphere but we completely understand that not all of our guests are keen on the lack of light. We pride ourselves in providing an excellent overall guest experience and it’s unfortunate to hear you did not experience this. I would like to address the concerns you had with our team to ensure your concerns are addressed and not a repeat occurrence for future guests. You may contact me at erodriguez-febles@paramount-nyc.com with the full name on your reservation, the dates of your stay and your TripAdvisor comment attached. We do hope to redeem your trust in the future.

Best Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,360 - 2,366 of 4,661 reviews

Reviewed 13 August 2014

Our third time at this hotel. Our room was not large, but had enough space for a family of three. Though the room looked like it had been recently refurnished, the bathroom was a bit old and could need some upgrading. Everything was clean and in order. Common areas are modern and stylish. All in all, if you want to be in this part of the town, this is a good choice at a reasonable price (given NYC prices). Probably not your best option if you like classic decor.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank italy_norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 20 August 2014

Thank you for sharing your experience and being a loyal guest to our hotel. We’re glad to hear you enjoyed your stay with us. We have shared your feedback with our team so that we can continue to work on providing our guests with the best services and experience during their stay. We look forward to welcoming you back again soon.

Kind regards,
Emily

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Reviewed 13 August 2014

Very nice hotel.Value for money.Inside town town.
Clean room.Nice breakfast.Cinema and nightlife are very close to the hotel.I cant find anything bad to say about .I am pretty sure that i will stay again there!!

  • Stayed: September 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Κωνσταντίνος Χ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 20 August 2014

Thank you so much for you wonderful feedback on your recent stay. We are glad to hear your enjoyed your stay and that you had a chance to enjoy our breakfast options. We look forward to welcoming you back during your next NYC visit.

Best Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

I booked this hotel for Memorial day weekend. I got up to my room and it was very dirty. There was an unidentifiable piece of trash on the rug that looked like someone tracked it in off the street, the tub was pretty dirty, and the paint was peeling off the walls. There was also a radiator/heater placed less than 6 inches in front of the toilet making it impossible to use. I went down and complained immediately and asked for another room but they claimed they didn't have anymore. They also didn't seem to understand why having a radiator so close to the toilet you couldn't use it was a problem. They refused to help me and suggested I contact expedia (i booked room through them) I sat on the phone for over an hour constantly being put on hold missing the first half of a broadway show i got tickets for. Expedia then called the hotel and magically they had another room available but i wouldn't be able to get in until after 9 pm. I was absolutely fed up at that point and demanded a refund. I ended up staying at another fantastic hotel that totally saved my trip. I would not suggest this hotel to anyone because of the bad customer service and the cleanliness of the room i received.

  • Stayed: May 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Ally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 19 August 2014

Please allow me to sincerely apologize that you were unsatisfied with your stay. We value each of our guests and it’s never pleasant to be informed that a guest had a negative experience. Our hotel has several different sized rooms throughout and I apologize there wasn’t one available sooner in the day. Sometimes guests arrange a late check-out for the evening which can cause delays with any room changes. Regardless of the situation this does not justify your customer service experience which we hold to high standards. Please be assured that your detailed experience has been shared with our team ensure corrective measures are taken and that this is not a repeat occurrence for future guests. Should your travels find you back in NYC please do not hesitate to contact me and allow us the opportunity to wow you.

Best Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Horrible from the time I checked in right until I left a night early. My fiancée spoke to a manager mike and asked for an upgrade because the 1st room was like a tomb, you could actually touch wall to wall with your arms, sure no problem he also reminded him to please move his luggage to the new room once again no problem. I arrive at the hotel go to the desk give his name and its the same room, so I ask her to please check and I was told in a snotty tone no there is no upgrade, ok fine can you upgrade me, she says again with attitude I don't know what's available so now she finds another room ( not that much bigger) and I ask her if someone can bring his luggage to the new room ... Oh no you have to get it yourself and make sure you bring he key right back or you will be charged ( really) i bring my stuff upstairs get his stuff bring key back down go back to room there are 2 pillows and 2 towels called housekeeping still waiting for more of both.
So it's Sunday and I am done and call down for my car ( which states on the ticket to call 30 min before you are ready) i dial 0 the person at the desk tells me I need a ticket I say I have one and shocker in a nasty tone tells me oh you don't get it I'll have someone else call u back and just hangs up, now a woman calls and says oh well that 30 min policy is for when we are busy, and how am I suppose to know when the valet is busy, finally I get my car and get out of there. It stinks the hotel could of made a lot of money my fiancée and 4 others men are doing a big project for the next 6-8 months and will be staying in the city at least 3-4 nights a week oh well there loss ..... Thank god there are so many other options with decent customer service and bell people

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank lisasF36OS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 12 August 2014

Please allow me to apologize for the inconveniences you experienced during your stay with us. We take great pride in providing our guests with the best customer service possible. It’s never pleasant to be informed that a guest had a negative experience. Your experience is not indicative of the service we seek to provide to each of our guests. I would like to further investigate your concerns. Please contact me at erodriguez-febles@paramount-nyc.com with the full name on the reservation, the dates of our stay and TripAdvisor comment attached. I look forward to hearing from you and resolving your concerns.

Best Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

This is my 4th stay at the W46th St. Paramount Hotel in the heart of Times Square. My very first was also my very first NYC adventure in 2010. So perhaps I was just glamoured & enamoured with the whole trip, the Paramount stay just being one component. But...nope. 3 stays later & it is definitely my favorite hotel of all hotels. Having been to NYC now going on 10 times...I've stayed at various other Times Square and other Manhattan establishments - depending on the flavor of the trip. I will always go back to the Paramount whenever possible. For a Broadway theatre junkie such as myself - located b/w 7th & 8th on 46th is the most perfect pit stop for all Broadway theatres...a few blocks west...or east...soooo convenient! But locale aside - it's the funky monkey common areas with extroardinary decor, and all of the fun extras; Tony's pop up shop was next door; Love Is Louder now takes that spot..and the ueber risque Queen of the Night club downstairs is on my list. Great coffee shop attached for breakfast on the go...The rooms are clean and crisp and minimalist but perfect for our purposes. The rooms aren't enormous..but hey..you are off Times Square in NYC at a boutique hotel. Love it all! Staff is always accomodating. Location!Location!Location! But so much more. See ya next time!

Room Tip: Some don't have tubs...not an issue normally - except if you are with someone who baths instead...
See more room tips
  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank janeramma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 12 August 2014

Thank you for sharing your 5 star experience with us and being a loyal guest to our hotel. We’re glad to hear our hotel and location has all you need to enjoy your NYC visits! We’re also pleased to hear you have taken advantage of visiting the pop-up shop and coffee shop during your visits. We look forward to welcoming you back in the near future as you enjoy the Queen of the Night in the Diamond Horseshoe.

Kind Regards,
Emily

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Reviewed 11 August 2014

We have just come back from America. We stayed at the paramount for 3 nights with 2 teenage boys myself and husband. We had one room 2 double beds. Plenty of room , clean and ideal for our stay as we were only there to sleep. Cafe downstairs set us up for the day ,coffee and a muffin lovely. We were given free wifi in the room but not in the reception area seemed a little strange but worked for us.
Would happily stay there again.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank _97archie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 13 August 2014

We appreciate you taking the time to share your wonderful 5 star experience with us. We are glad to hear that you and your family enjoyed your stay in NYC. Our two double bed rooms are a hot commodity and we’re happy to hear you enjoyed the room. We’re happy to hear you had an opportunity to experience our conveniently located coffee shop during your stay. We apologize for the inconveniences with the Wi-Fi in the lobby. If you were provided an access code that was included in your reservation, the same access code could have been used in the lobby as well. I apologize for any confusion. Your feedback has been shared with the team to ensure proper explanation is provided to future guest. We hope to welcome you back to our hotel the next time you’re in NYC!

Kind Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paramount Hotel Times Square New York

Address: 235 W 46th Street, Between Broadway & 8th Avenue, New York City, NY 10036-1409
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#228 Luxury Hotel in New York City
Price Range: £50 - £346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paramount Hotel Times Square New York 4*
Number of rooms: 597
Official Description (provided by the hotel):
One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more   less 
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Also Known As:
Paramount New York City
Paramount Hotel Nyc
Paramount Hotel New York City
New York City Paramount

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