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“Great Location”

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Park Central Hotel New York
Ranked #270 of 470 Hotels in New York City
Reviewed 10 July 2014

Stayed 5 nights at Park Central, NYC. Room was small but, clean and fresh. Our room was boxed in - window view was of a brick wall, and more hotel rooms on both sides, but this made for a very very quiet room. :) Room did not have microwave, fridge, or coffee in room, that is probably typical of a New York hotel.
Location was fantastic. Within walking distance to Central Park, 5th Ave/Park Ave, Rock Center, Times Square, Theater District, Hells Kitchen, more! We put on the miles, but enjoyed being able to get around so easily on foot. Subway/Train located just across the street. Lot's of restaurant options nearby. McGees (Maclarens pub from How I Met Your Mother), just a block away - big hit for my daughter.

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Gr8ski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PCH870, General Manager at Park Central Hotel New York, responded to this reviewResponded 12 July 2014

Thank you for sharing your marvelous experience with us. I am delighted to hear we provided a wonderful stay for your family. We hope to have the opportunity to welcome you back to Park Central soon.

Best regards,
Don Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,814 - 2,820 of 4,926 reviews

Reviewed 10 July 2014

We couldn't have picked a better location for our New York stay. 5 minutes walk north to Central Park and 10 minutes south to Times Square. The Hotel is very comfortable, has a coffee shop in the foyer, polite and courteous reception staff. The elevator was a problem, slow and when we stayed only one was working, which meant a bit of a wait.
Our room was wonderful. Plenty of space (especially for New York hotels) and our bed was very comfortable. Tastefully decorated. We certainly would stay here again.

Room Tip: Rooms facing 55th St are quieter.
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  • Stayed: May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robbyt19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PCH870, General Manager at Park Central Hotel New York, responded to this reviewResponded 12 July 2014

Dear Robbyt19,

Thank you for your fantastic review and recommendation. We appreciate and value all of our guest’s feedback, and I am so happy to hear you enjoyed our central location, comfortable guestrooms and courteous Team Members. I am so sorry to hear that you were inconvenienced by our elevators during your stay. We would love to have the opportunity to welcome you back to Park Central soon.

Best regards,
Don Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

We ' re staying for the fifth time in a row at a park central hotel ny and unfortunately we're going back to Brazil tomorrow. The hotel underwent a major reform getting very beautiful and modern.Its location is excellent , clean and spacious rooms .
Special thanks to Elizabeth Cacovic for your attention and hospitality .We will return soon!!!!!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank elisa1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PCH870, General Manager at Park Central Hotel New York, responded to this reviewResponded 12 July 2014

Dear Elisa1818,

Thank you for taking the time to review our hotel. I am delighted to hear we provided another enjoyable stay for you. We will not neglect to share your kind words with Elizabeth, our wonderful Guest Relations Manager. We are looking forward to welcoming you back to Park Central for the 6th time soon!

Best regards,
Don Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

I can't say enough wonderful things about this hotel.
The location was excellent, several blocks from Rockeffeler Center, walking distance to central park,(plaza hotel fountain),two block from 5th ave and high end shops, St. Patricks Cathedral directly across the street and close to Radio City Music Hall, but hotel is in a quiet location. The rooms were bright and large with marble bathrooms and very comfortable beds. The service was superb and I really felt great during my entire stay.

Special Thanks to Elizabeth Cacovic assisting me
upon my stay and providing me with all my needs.

I would LOVE to have the opportunity to come back again and stay at this beautiful hotel!

  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Daniella D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PCH870, General Manager at Park Central Hotel New York, responded to this reviewResponded 12 July 2014

Dear Daniella D,

Thank you so much for choosing to stay with us. Your feedback is much appreciated and clearly shows that your escape with us was a memorable one; your feedback gives us a chance to celebrate our team members, and we will not neglect to put Elizabeth, our wonderful Guest Relations Manager in the spotlight. We look forward to welcoming you back to Park Central again soon.

Best Regards,
Don Fraser
General Manager

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Reviewed 9 July 2014

This is a nice Hotel with great comfort in its rooms but the highlight would have to be its location, it´s just 6 blocks away from Times Square, 1 block away from Broadway St, 2 Blocks away from 5th avenue (the area with the best stores), You have 2 metro stations 1 min walking.
Definitely its a best value.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank Hans-AVG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PCH870, General Manager at Park Central Hotel New York, responded to this reviewResponded 10 July 2014

Dear Hans-AVG,

Thank you so much for choosing to stay with us. I am delighted to hear we provided a comfortable stay in a perfect location. We look forward to welcoming you back to Park Central again soon.

Best Regards,
Don Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Beautiful newly renovated hotel with spacious rooms & in a great location. Two blocks away from Central Park & a short walk to Time Square. Elizabeth the Guest Relations Manager was so lovely & so helpful in catering to our needs. She made our stay there very special. Have stayed there before & will definitely stay there again. Can definitely recommend this hotel.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Service
Thank lina l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PCH870, General Manager at Park Central Hotel New York, responded to this reviewResponded 10 July 2014

Dear Lina l,

Thank you for taking the time to review our hotel. I am thrilled to read you enjoyed our beautiful guestrooms and perfect location. Your kind words have been shared with Elizabeth, our wonderful Guest Relations Manager. We hope to have the opportunity to welcome you back to Park Central soon.

Best Regards,
Don Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

I told my grandchildren the summer they turned 12 I would take them anywhere in the world. My third grandchild to turn 12 is a baseball fan and he choose a baseball journey. In addition his mother was turning 40 this year, so we pulled out all the stops. My husband choose Park Central because of the location. He specifically choose a a corner room with windows on two sides for our daughter, grandson and son-in-law so that they would have a view of Time Square.Of course this room cost extra. What a mistake that was.

Where to begin? We did not have dial tones on the phone in either of the two rooms we rented. We were able to make phone calls out. The air conditioning in the corner room would go to 65 and then click off. The room was hot and muggy and smelled of mold. The bathroom fixtures were coming off and there was mold behind each of the fixtures. My daughter had to stuff a wash rag down the bathtub drain to hold in the bath water (the plug did not work), Air conditioning in the hall way outside our room also was not working.

One of the two elevators was not operable while we were there and there was often 12-15 people with all their luggage in line to get on the elevator. It took forever.

We understand that things happen and machinery breaks down. What was most frustrating about this hotel was the lack of response that we received when we contacted them. They stationed a young employee in the lobby who dutifully wrote down the long list of complaints. No response. We then wrote two emails and did not receive a response from either of them. No word at all from customer service.

The only good thing I have to say is that the linen was good. Avoid this place folks. They have a lot to learn about customer service.

Room Tip: Choose another hotel.
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  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank millie532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PCH870, General Manager at Park Central Hotel New York, responded to this reviewResponded 9 July 2014

Dear Millie532,

Thank you for sharing your experience. Please accept my sincerest apology for the challenges you faced during your stay with us. We strive to create an environment where our guests can honestly state they received unparalleled service, and to see we failed to provide you with a pleasant stay, excellent customer service, and also neglected to follow up with you is extremely troubling. All of your feedback has been shared with our Department Heads, so we can immediately address these issues with our Team Members. Thank you again for providing us with your valuable feedback. We would love to have the opportunity to welcome you back to Park Central and show you a truly memorable experience.

Best Regards,
Don Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Central Hotel New York

Address: 870 Seventh Avenue at 56th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Suites Wheelchair access
Hotel Style:
#180 Luxury Hotel in New York City
#188 Business Hotel in New York City
#203 Romantic Hotel in New York City
Price Range: £117 - £474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Central Hotel New York 4*
Number of rooms: 761
Official Description (provided by the hotel):
Park Central hotel New York in the world's greatest city, steps from Central Park, Rockefeller Center & Times Square. The Park Central is at the top of the list of Midtown Manhattan hotels for business and leisure travel. Surround yourself with the classic attractions of the Big Apple, museums, dining, & beyond. With spacious accommodations this Midtown New York City hotel invites you to discover the convenience of our landmark setting. ... more   less 
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Also Known As:
Park Central Hotel New York City
Park Central New York Hotel
Park Central New York City
Park Central Ny Hotel

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