My sister and I recently stayed at the Park Central (five nights, six days). We chose the hotel because it was one of the few we could find that looked good and offered two beds in the room. (We are sisters, not a couple!)
Starting with the not so ugly, when we first arrived we were impressed by the ultra modern decor of the lobby though it is not one where you can hang out. It only had a few benches and no other seating which makes the lobby pretty unwelcoming. (The entire hotel had been recently redone.) Check-in was easy and we went to our room.
Then, the bad began. There are only two small elevators handling an entire wing of the hotel so waits are long and the rides seem to take forever. Upon entering the room, my sister, who is a little "smell" sensitive noticed a disturbing odor (which I did not sense). She also noticed a lot of dirt and dustballs where the carpet met the floorboards and chipped paint below the window. We had been promised a great view with an upgrade but I don't consider the rooftop of buildings with giant AC units to be a great view. (Happily you can close the drapes!) And, you know how most hotels give you an array of small bottles of lotion, shampoo, conditioner, shower cap, etc? Not the Park Central. There was one tiny bottle of lotion and one bar of soap. (To be fair, there are three large "community" bottles of product int he shower.) On top of all that, our AC was a little sluggish.
We spoke to management and they offered us a change of rooms the next day. We decided against the change because the new room was on 17, we were on 9 and thought the elevator situation would be even worse on a higher floor. Unfortunately, housekeeping did not do our room because they thought we were moving (miscommunication.)! So after our first day in the city, we returned to a room in the same condition as when we left that morning. There was one more housekeeping issue when my bed was made with a sheet that had black stains on it.
Now the good...the staff was very accommodating. They got the AC fixed, gave us more toiletries, resolved the housekeeping issues and gave us a break on our bill to compensate for the issues. And, by the way, the restaurant is very good but if you don't want to eat there (breakfast is a little hotel pricey), there are plenty of neighborhood delis. There is one other thing, if you are visiting NY to see shows, there is NO better location. So, despite my 3 star review, will I stay there again? Absolutely!
- Official Description (provided by the hotel):
- Park Central hotel New York in the world's greatest city, steps from Central Park, Rockefeller Center & Times Square. The Park Central is at the top of the list of Midtown Manhattan hotels for business and leisure travel. Surround yourself with the classic attractions of the Big Apple, museums, dining, & beyond. With spacious accommodations this Midtown New York City hotel invites you to discover the convenience of our landmark setting. ... more less
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- Also Known As:
- Park Central Hotel New York City
- Park Central New York Hotel
- Park Central New York City
- Park Central Ny Hotel