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“OK -- But Better is available”

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Sanctuary Hotel New York
Ranked #61 of 467 Hotels in New York City
Certificate of Excellence
Stamford, Ct.
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“OK -- But Better is available”
3 of 5 bubbles Reviewed 13 June 2011

I stayed at "The Sanctuary" this past weekend. All in all -- a pleasant stay. Lets start with the positives: While there are still a few remnants of the old Portland Square (which was a dump) -- renovation appears mostly complete. Service is top notch. Greetings with a "hot towel" at check-in (which was especially a nice touch on the gloomy and grungy day that I checked in). Follw up call after check-in toask about satisfaction iwth the room, etc. Warm greetings and welcomes as you were coming ang doing. The room appointments were lovely -- really tasteful and maximized the allowable space very well. Beds were comfortable and there were alot of nice "green" touches for those who are environmentally conscious.
Now -- the not so good: The room was a shoebox. It was a nice shoebox - -but a shoebox all the same. My guess is around the 140-150 squar foot range. The sad thing to say is that there are actually SMALLER rooms than these in NYC. But still -- this is too claustrophobic. Adding to the claustrofobia was that our "window" gaced a cement wall about one foot in distance from it. We were on the third (low) floor. I booked through travelzoo and always wonder if rooms like these are the "travelzoo specials". And truely in poort tases is one of the remnants from the Portland which is the "red carpet" on the steps as you enter the hotel. It is truely filthy -- and grungy with red "tape" over all of the tears. Since this is one of the first things you see -- it leaves you with the impression that the rest of the hotel will be dirty and grungy ---which is not the case. But they REALLY need to do something about that ---FAST.
So-- although a decent place --truth is you can do better for your $$ in NYC. As stated, got this on a travelzoo special but would NEVER pay nay more than I did for this place. The Sanctuary is placing itself in the NYC "boutique" hotel market --and it has many (and better) competitors. Foremost of the competition is the "Kimpton" group of hotels in NYC. All of the as high or even higher on service (free wine hours, etc), as nice or nicer in furnishings, and all larger in room size (their low starts at about 200sq feet). They are similar in price point but surpass overall by a landslice.
Would i stay here again? Yes. But only if the price was on a special reduced rate and there were no other Kimpton hotels available.
But certainly a nice and worthy effort --

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TheGazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanctuaryHotel, General Manager at Sanctuary Hotel New York, responded to this review, 18 June 2011
Thank you for your review of the Sanctuary Hotel New York. As we are in the finishing stages of our renovation process, your comments and opinions are very important to us.

We are happy that you enjoyed some of our standard amenities and services. Our warm towels at check-in is welcomed by many of our guests. Now that it is summer time, we plan to have cold towelettes as well. Our welcome calls are done not only to ensure that our guests are satisfied with their room accommodations, but it's also a way for us to understand what our guests want so that we can personalize their experience. Our goal is to tailor an experience to every individual guest's need.

To hear that you enjoyed our beds, is very comforting. Many of our guests make compliments on how well they slept in our beds. In regards to our room, we make every effort to maximize the layout of all our rooms. Where we may lack in space, we make up through design, room feature and details. A lot of thought has been placed in every detail of the room to truly maximize guest experience.

As each day passes by, more and more of the Sanctuary Hotel New York is being transformed. In a couple of days...even the infamous red carpet you speak of will be gone. We would love for you to come back again an experience the Sanctuary Hotel the way it was meant to be.


Best Regards,

Jeremy Poon - General Manager
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Dublin, Ireland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 10 June 2011

We stayed here for 5 nights over St. Patricks days, and the hotel met all my expections. There was still some minor renovation work going on in the lobby, but it caused little disturbance. There's a great diner right across the road, which suited us perfectly for breakfast, but it will be nice when there's a restaurant and bar on site for convenience.

The room was perfect, nice size, comfortable and great shower (which is pretty much in the bedroom, but as we're a couple it wasn't a problem and if you're staying with a friend there's a curtain you can pull around). The room was a little dark as we were at the back of a building on to a fire escape, but we weren't there to sit in the room anyway so that wasn't really a problem.

The location is ideal, in the middle of everything, and still quiet enough to sleep.
Thoroughly enjoyed the stay.

  • Stayed March 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TheLittlestIrishHobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanctuaryHotel, General Manager at Sanctuary Hotel New York, responded to this review, 18 June 2011
Thank you so much for your review. It's comments such as yours that help us continue to strive for excellence.

We take great pride in the design and attention of our rooms. Knowing that you enjoyed and appreciated it, let's us know that we are moving in the right direction.

We thank you for staying at The Sanctuary Hotel New York and will take your comments into the highest of consideration. We would love for you to return again, so that you can see the finished product.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #61 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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