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“Never write reviews...but this deserves a rave one!!” 5 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #61 of 467 Hotels in New York City
Certificate of Excellence
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Never write reviews...but this deserves a rave one!!”
5 of 5 bubbles Reviewed 20 November 2011

I have honestly never written an online review of a hotel, but the Sanctuary was too amazing of an experience to not take the time to express my gratitude for a truly exceptional experience. My husband and I stayed for two nights earlier this week - a rare, quick getaway for the two of us - and we couldn't have been more thrilled. After reading a number of very positive reviews on this site, I decided to take a chance and book for our trip...what a fortunate decision. I spoke with Brandon (concierge) a couple of times over the phone in advance. Not only was he incredibly personable, professional and helpful, but every recommendation he made turned out to be outstanding!! He truly went above and beyond to ensure that our stay - from literally the moment we arrived (when he greeted us at the car after staying past the time he got off work, so that he could say hi in person!!) to the moment we departed (the only bad part of our trip, that it had to end) - was perfect. What we learned during our visit was that his exemplary customer service was an ideal held by EVERY person we encountered at the hotel...Ariel (our driver, as part of a package we purchased, which was a wonderful enhancement to our stay), Lenny (the other concierge), honestly every person who opened a door, carried a bag, made a suggestion about the city. I have stayed at many hotels in New York over the years, and this is the warmest, most genuine service I have ever received, regardless of price point. As if the hospitality wasn't enough, the hotel itself is a true gem - a real "sanctuary" (completely quiet, clean) just steps away from the bright lights of Times Square. The clean, hip, modern feel of the place far exceeds some of the supposedly fancy "historical" (i.e., OLD) hotels in other parts of the city. Yes, the rooms are small - welcome to Manhattan - but the layout smart, the decor impeccable, and certainly plenty of space to be comfortable. I can't say enough good things about the Sanctuary, and most importantly the fabulous staff. INCREDIBLE find...thanks to others for the reviews that led us there, and thanks to the Sanctuary for surpassing every expectation. We will be back!!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cbfromtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 21 November 2011
It is a great honor when guests such as yourself take the time to write such a detailed and wonderful review about us. Knowing that you normally do not write reviews makes this one even more special.

On behalf of Brandon, Lenny and the entire Sanctuary team, we'd like to thank you and hope that you return soon for another memorable experience.

Warm Wishes,

Jeremy Poon - General Manager
Sanctuary Hotel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,866 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Carlow, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 November 2011

Just back from a very enjoyable stay at the Sanctuary Hotel, New York. The hotel's ideal Times Square location is almost enough in itself to qualify it for a recommendation but the hotel's trademark STAR customer service clinched it for us. We booked through Trip Advisor and it lived up to its excellent reviews. From the moment of our arrival on 14 Nov 2011 the staff did their level best to ensure that our stay was memorable. The room, as others have described it, was compact. The very comfortable bed and 'rain' shower were delightful. Breakfast was a welcome extra for New York, and though the breakfast room was fairly functional, the continental breakfast was just fine. Do venture outside for breakfast also, as a New York Deli style breakfast is also one to be experienced.

Full marks to concierge Lenny and the rest of the team at the Sanctuary for their pleasant, upbeat, professional service and their strong teamwork and customer service ethic.

Pat and Jean

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank luckyireland09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 21 November 2011
Thank you for taking the time to post a review about your experience at the Sanctuary Hotel New York.

Knowing that you booked your reservation because of seeing us on tripadvisor is important to us. It's an opportunity for us to know how our guests feel about their experience. With the Sanctuary Hotel New York, guest feedback is crucial as it lets us know when we are doing great things, and when there are areas of improvement needed. The S.T.A.R. (Service Tailored to Any Request) experience is something we pride ourselves on and I'm happy to know that we were able to provide you with a flawless stay.

Thank you for the "full marks". Lenny and the staff will be happy to see this.

Warm Wishes,

Jeremy Poon - General Manager
Sanctuary Hotel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 19 November 2011

This hotel is located just a stone's throw from Times Square. Staff is proffessional and always willing to assist you. Room was nice and tidy however the superior one we got was extra small with not spectacular view. This hotel has it's atmosphere, it is very dark because of dimmed light. I recommend this hotel for quick tours around Manhattan.

Room Tip: superior rooms are small
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  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janusz J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 20 November 2011
We appreciate your feedback regarding your stay at the Sanctuary Hotel New York.

It's nice to hear that you enjoyed your stay with us and our decor. For future bookings, I would suggest our deluxe rooms. I trust that they will give you the added space that you are looking for, along with upgraded amenities.

We hope to see you again soon.

Warm Regards,

Jeremy Poon - General Manager
Sanctuary Hotel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 19 November 2011

What an amazing hotel! Great rooms, super location and fantastic staff and absolutely amazing bed! (Trying to work out if they will notice me pushing it out through resection so I can take it home to London)

Joanna, front of house manager was great and everyone at the hotel, from door man to the ladies servivinging the continental breakfast were super friendly and could not do more to help you.

This is a new hotel, and if Jeremy (the GM), Joanna and the rest if the team keep this up, this hotel will be the IT place to stay in NYC!

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarcCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 20 November 2011
Thank you for taking the time to give us such great feedback.

I am really happy to hear that you enjoyed your stay with us. Your comments regarding Joanna and myself is much appreciated. It's comments such as yours, that continually motivates us in wanting to create a memorable experience for each guest. Service excellence is our goal, and that is what we strive to present.

It's great to know that you will be returning for a future visit. Please do not hesitate to contact me directly should your travels bring you to New York City.

Best Regards,

Jeremy Poon - General Manager
Sanctuary Hotel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, SC
Level Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 18 November 2011

I stayed here for two nights. It is a really nice property in a great location. Room was comfortable with a good bed, nice lighting, good tv, and I loved the shower! I had a double which was great for one person. Others in my group had a queen and they thought it was small. Room was very clean. My room overlooked 47th and was naturally noisy. Take earplugs if you are a light sleeper. Service is really friendly. You will enjoy staying here.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Picky_Picky111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 19 November 2011
Thank you for providing us with feedback regarding your stay at the Sanctuary Hotel.

I am happy to hear that you enjoyed the features and amenities in the room. Most people enjoy the showers and lush beds, just like you did.

Should your travels bring you back to New York City, please think of the Sanctuary Hotel. We would love to have you back again.

Warm Wishes,

Jeremy Poon - General Manager
Sanctuary Hotel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 November 2011

I found this hotel here in Trip Advisor, so I didn't know anybody who actually stayed there. But the reviews were so good I'd like to try.
When I got there, i didn't realize how perfect it could be. First, about the car service I've reserved at the hotel to pick me up at the airport.
The Hotel is Magical. Awesome, the decorations so perfect and fantastic. The room (double bed room) was comfortable and well designed, and soooo clean. The bed, no words. I swear i'd like to bring that bed home! The bathroom, amazing and clean and good size.
There are no words to describe the staff, which took care of everything and was amazing. Lenny and Brandon were kind and thoughtful.
The breakfast was a great surprise. Everything at the hotel was a great surprise.
Ahh, the location is perfect, next to Times Square, easy access to subway and all the city, but, at night, the silence was absolute at the room.
I'm sure i will stay there my next time in NY. Tks for everything!

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovingpandora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 19 November 2011
Using words such as "magical", "awesome", "fantastic" and perfect, to describe your experience here at the Sanctuary Hotel, let's us know that we are doing things right.

Thank you for sharing with everyone on trip advisor.com and we hope to you see you in the near future.

Best Regards,

Jeremy Poon - General Manager
Sanctuary Hotel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, Colorado
1 review
5 of 5 bubbles Reviewed 16 November 2011

First time at this hotel. I try to move around and test out the smaller hotels in NYC each visit. I will be staying at the Sanctuary again. Great rooms, service and very cool bar area.

Room Tip: Request a high room to try and get away from street noise. Road construction was happening during my...
See more room tips
  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Walter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 18 November 2011
We love when guests use words like "awesome" to describe their experience here at the Sanctuary Hotel.

Thank you for taking the time to share your comments. We look forward to having you here again in the near future.

With Warm Regards,

Jeremy Poon - General Manager
Sanctuary Hotel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #61 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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