I have honestly never written an online review of a hotel, but the Sanctuary was too amazing of an experience to not take the time to express my gratitude for a truly exceptional experience. My husband and I stayed for two nights earlier this week - a rare, quick getaway for the two of us - and we couldn't have been more thrilled. After reading a number of very positive reviews on this site, I decided to take a chance and book for our trip...what a fortunate decision. I spoke with Brandon (concierge) a couple of times over the phone in advance. Not only was he incredibly personable, professional and helpful, but every recommendation he made turned out to be outstanding!! He truly went above and beyond to ensure that our stay - from literally the moment we arrived (when he greeted us at the car after staying past the time he got off work, so that he could say hi in person!!) to the moment we departed (the only bad part of our trip, that it had to end) - was perfect. What we learned during our visit was that his exemplary customer service was an ideal held by EVERY person we encountered at the hotel...Ariel (our driver, as part of a package we purchased, which was a wonderful enhancement to our stay), Lenny (the other concierge), honestly every person who opened a door, carried a bag, made a suggestion about the city. I have stayed at many hotels in New York over the years, and this is the warmest, most genuine service I have ever received, regardless of price point. As if the hospitality wasn't enough, the hotel itself is a true gem - a real "sanctuary" (completely quiet, clean) just steps away from the bright lights of Times Square. The clean, hip, modern feel of the place far exceeds some of the supposedly fancy "historical" (i.e., OLD) hotels in other parts of the city. Yes, the rooms are small - welcome to Manhattan - but the layout smart, the decor impeccable, and certainly plenty of space to be comfortable. I can't say enough good things about the Sanctuary, and most importantly the fabulous staff. INCREDIBLE find...thanks to others for the reviews that led us there, and thanks to the Sanctuary for surpassing every expectation. We will be back!!
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more less
- Reservation Options:
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