Located right on Times Square. Hotel is clean, rooms are spacious and well decorated. The shower is in the room. Has a mini bar available.Reception staff are very friendly and helpful. Breakfast is more than ample. We went with friends who had an item stolen/thrown out of their room. However this was dealt with very considerately by Kimberley the manager and the rest of the reception team. HOWEVER, it was not dealt with at all well by the bar manager Rudy. We were given complimentary bar drinks by Kimberley and as Rudy was not aware of this he was extremely rude and demanded that we tip the bar girl as she had provided us with a service and that WAS NOT complimentary unlike the drinks. I am aware of the tipping "rule" in New York but did not think this was applicable in this instance. Therefore there was a few words spoken to Rudy and his attitude was in my opinion completely unacceptable. Luckily for The Sanctuary he is only one member of the staff.!
Jose the doorman is definitely worth mentioning. He is so helpful and polite - a real nice guy. A credit to the hotel.
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more less
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