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“Sanctuary Hotel New York”

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Sanctuary Hotel New York
Ranked #75 of 470 Hotels in New York City
Certificate of Excellence
Reviewed 14 September 2012

My husband and I stayed at this hotel past weekend. It was wonderful. We have stayed in the big hotels before, but the Sanctuary is small and very intimate. We felt very comfortable the moment we stepped inside. The staff was very nice and extremely helpful. The manager suggested a wonderful little Italian restaurant that was perfect. The rooms are small but well appointed and clean. Very comfortable bed. We went up to the rooftop bar and had a good time. The hotel is in a perfect location. It is down the block from Times Square and the Theater District. We went in to see Wicked and only walked 3 blocks. We definitely will stay there again!

  • Stayed: September 2012, travelled as a couple
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1  Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,905 - 2,911 of 4,115 reviews

Reviewed 13 September 2012

From the moment I arrived at Sanctuary everyone treated me as though I was part of their family. Brandan, the concierge, is AWESOME - took care of everything and anything I needed during my stay. Jeremy introduced himself in the rooftop Cafe and sent some yummy cupcakes for me to enjoy. The waitresses, hotel desk staff, EVERYONE, was just so great. I really couldn't have asked for anything more and plan on returning as soon as I can.

Room Tip: Its NYC so the size of my room wasn't an issue because I didn't spend any time in it! Anywa...
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  • Stayed: August 2012, travelled solo
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Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 21 September 2012

Thank you for providing us with such great feedback. We really appreciate when guests take the time out of their busy schedule to write positive experiences.

It was my pleasure to have the opportunity to speak with you at Haven, our rooftop lounge. Being able to hear feedback from guests first hand, is the best thing for me.

I sincerely hope that we have created a "home away from home" for you and would love for you to return in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2012

From the minute we arrived until departure we were looked after very well by the front desk team. The hotel is very well placed for a 5 day break in the City, the rooms are well appointed and clean although perhaps smaller than the norm but then again they are value for money. Our room was towards the back of the hotel and was very quite at night. Breakfast is ok and there is a good selection to start the day. The Haven Bar on the roof is ideal for a relaxing drink and we would have no hesitation in recommending this hotel to anyone considering it as a base for a City break. Would definitely stay there again.

Room Tip: Floor 7 towards the back of the hotel was quite at night
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  • Stayed: September 2012, travelled as a couple
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Thank Grant W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2012

The hotel itself is not for everyone, but if you're into this type of thing, it's perfect. The lobby is well lit with lights, but has a very dark motif, walnut tones and black furniture. It's not my cup of tea, but works for a lot of people. The room was nice, very modern and hip-feeling. The bathroom was in the room, with the toilet in it's own little room. Different, but not bad. I had a room on the front of the hotel, and there was a fair bit of street noise. I would have requested a rear facing or interior room next time.

Room Tip: The front has a view of the street, but are noisy.
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  • Stayed: September 2012, travelled on business
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Thank Aaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 20 September 2012

I‘d like to apologize that your recent visit at our unique hotel did not meet your expectations. We make every effort to provide a memorable experience for everyone and it saddens me that we were not able to do that with you.

We pride ourselves in being an authentic Manhattan lifestyle boutique hotel, with European inspired hospitality. As you see from our reviews, guests appreciate that we simply strive to provide them with intimate, genuine and personalized service, creating a "home away from home" atmosphere. We wish that the Sanctuary Hotel could be the ideal choice for everyone. However, we understand that different guests have different needs, and that is why we put so much emphasis on creating an experience that is tailored to each individual.

Our rooms are designed with the intent of maximizing use of space and most important…comfort. A warm palette of deep orange, chocolate brown and cognac, highlight our rooms, along with over-sized headboards and plush pillow-top mattresses that complement the luxurious sheets, duvets and terry. Our shower design is something that guests rave about, along with the rainfall shower-head that simply needs to be experienced.

We feel very strongly about the authenticity of our product, and the genuine care that we provide for our guests With the majority of reviews being positive, I believe that we are heading in the right direction and will continue to improve upon the services that are provided.

Best Regards,

Jeremy Poon
General Manager

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Reviewed 12 September 2012

Three minutes walk to Times Square without the hustle & bustle of the city.
Rooms well appointed, with good bedding and where every works.
Front of House team smile and help you with anything.
I stayed there during NY Fashion Week and I think value for money was excellent.

  • Stayed: September 2012, travelled on business
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Review collected in partnership with Easytobook.com
1  Thank PATRICK C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2012

The hotel was nice but what really made it wonderful was the staff. They went above and beyond to make our stay comfortable., the bartender on the Rooftop was wonderful and at the buffet breakfast in the morning our server Arlina and the other attendant were extremely sweet and attentive. If we ever pass through NYC again, we will definitely be staying here.

  • Stayed: August 2012, travelled with family
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Thank capobiancoann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2012 via mobile

We stayed at Sanctuary for our 10 year wedding anniversary - our first trip to New York. A bottle of proscecco in our room was a lovely touch to mark our special occasion. The whole trip was amazing - overwhelming really! NYC really is the city that never sleeps, always something to do or see, however, for the short amounts of rest and sleep we did allow ourselves, the sanctuary more than lived up to its name. Breakfast was great, more than enough to fill you up for sightseeing! The room was clean, thoughtfully decorated and spacious enough. The shower was good - huge! The bed - outstanding! We both keep reminiscing about how comfy the pillows were at the sanctuary! All the staff were friendly, polite and professional - eager to help, but equally left us to our own devices appropriately. Only tiny wish list - tea/coffee facilities in the room! As a true Brit, I can't bear to be more than a few feet from a tea bag and kettle... Luckily Starbucks was within a 5 minute stroll! Highly recommend sanctuary as a fab hotel for a trip to NYC.

  • Stayed: August 2012
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Thank Lottiefox-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #75 of 470 Hotels in New York City
Price Range: £167 - £422 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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