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Sanctuary Hotel New York
Ranked #59 of 467 Hotels in New York City
Certificate of Excellence
Lyman, South Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great find.”
5 of 5 bubbles Reviewed 22 September 2012

My wife and I visit New York City twice a year, and on this occasion we were looking for a reasonably price hotel near Times Square, with free Internet, free breakfast, and preferably near 47th Street. We read the reviews, and decided to take a chance on an eight nights stay. We were not disappointed; of all the hotels in which we have stayed, I cannot recall a friendlier staff. This is a very modern and elegant boutique hotel, and so we expected the rooms to be small, and so being upgraded to a Deluxe King was a wise decision. This is a small hotel and so the comfortable lobby is never crowded, and we enjoyed many interesting conversations with other visitors and staff while relaxing there and listening to the music. The location is ideal for all the Broadway shows, and Rockerfeller Center, we visited many, all within walking distance. Strangely, this is not a busy street, although restaurants and deli are just steps away. Their rooftop restaurant and bar is an exciting place to visit when the weather is fine, it was really jumping the nights we visited. Despite being the eldest couple there, we were treated like royalty.
Thanks again to the staff; we will be returning in the future.

Room Tip: Our room on the seventh floor ovelooked 47th Street, and we were never disturbed by street noise. We...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 September 2012
Thank you for taking the time to write a review about your recent visit with us at the Sanctuary Hotel.

Feedback is always appreciated and we are happy to know that we didn't disappoint you. Additionally, I'm glad that you had the opportunity to visit our new rooftop lounge Haven. Many guests such as yourself have thoroughly enjoyed the experience up there.

We hope to see you again in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,903 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (768)
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Hertfordshire
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 20 September 2012

This hotel is amazing, great location, great staff, comfy beds and so clean. The roof bar is just the best place to chill out with good food wine and music. We will certainly be going back. With so many hotels to choose from this was definitely the right choice - enjoy.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beach-Babez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 21 September 2012
Thank you for your "fabulous" review of us.

Whenever we are able to exceed expectations, it puts smiles on all our faces. I am happy to know that you had the opportunity to experience our rooftop lounge Haven.

We look forward to having you back with us.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 19 September 2012

We stayed here for 4 nights at the end of August - a treat to celebrate our 10th wedding anniversary. Joshua at the STAR concierge service provided an awesome service even before we'd arrived and he very kindly arranged chocolate covered strawberries and a delicious bottle of Prosecco ready for when we checked in. Thank you! All of the concierge team, reception team and doormen were great, without exception. We enjoyed several chats with Brandan who was great and such a gentleman. He also gave us top advice about a places to eat as well as the fantastic Brooklyn flea market - a must-see. Everyone was lovely: welcoming, friendly, professional.
The room was great, compact but very comfortable. Itb has everything we need; toiletries, haidryer, an awesome shower and a great selection of treats and drinks in the mini bar. Rotten TV service though! Some other reviewers have described the breakfast as 'basic' but I beg to differ. Ok, no cooked breakfasts but everything else. The roof top bar was really cool. Excellent service and delicious food, do try the shrimp served with dry ice. Quite something!
Top marks to The Sanctuary Hotel NYC. You made our trip. Thank you. We'll see you again soon.

Room Tip: We were at the front of the hotel on the 8th floor. We heard a bit of noise from the roof top bar bu...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsRavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 21 September 2012
Thank you for sharing your wonderful experience with us.

We are glad that you decided to choose the Sanctuary Hotel as the place to celebrate your 10th year anniversary. We strive to always create a memorable experience for our guests and I'm happy that we were able to achieve this with your stay.

Many guests such as yourself, agree that our Haven rooftop is a great place to enjoy the evening.

We hope that to have you back in the near future.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 19 September 2012

The staff, location, and rooms were excellent. Highly recommend this hotel and would stay in the future. Front desk staff were all very helpful and welcoming upon arrival. Roof top bar was an added benefit.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJLNY4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 21 September 2012
We appreciate the feedback and would love to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chagrin Falls, Ohio
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 September 2012

This was my first trip to New york and I wasnt sure how I was going to like it so I promised my wife we would go for our 7th Anniversary. Well let me tell you how great it was the staff at the Sanctuary Jimmy Valdez and company were amazing they made the whole trip fantastic from the reservation for restuarants to the friendly atmosphere I have to say they are awesome over there. The hotel is hidden away so its not as busy on 47th st which you need near times square. The hotel was clean quiet rooms were nice and service was great, If you want to enjoy the fast pace of New York but calm down and relax at night this is the place to be I give it 2 thumbs up thank you for the great anniversary gift Jimmy

Room Tip: floor six was quiet
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 21 September 2012
We are glad that you chose the Sanctuary Hotel as the place to celebrate such a special occasion.

We like to think of the Sanctuary Hotel as a discrete retreat away from the hustle and bustle of the city. We make every effort to create a warm and inviting environment that is representative of the Sanctuary name.

Knowing that Jimmy was able to go beyond your expectations, puts a great smile on my face.

We hope to see you again in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 17 September 2012

Stayed three nights in September 2012. Staff is very professional and went far beyond expectation to make our stay pleasant. Location is really central if you want to be midtown. The hotel is on 47th between 6th and 7th, just a half block from Times Square, the theatre district, minutes to Rockefeller Center and many subway lines, etc.

Our room was very very dark. Windows, which did not face onto a street, were frosted for privacy, allowing for very little light. Even midday, it felt like we were in an underground bunker even though we were on the 4th floor. Consequently, we spent little time in our room apart from sleeping.

The hallways as well are very dark. Even finding the slot into which you need to insert your room key card is a challenge. (I've never understood this trend for dark hallways, which seems to have taken hold in quite a few NYC hotels.)

The hotel has a great and busy rooftop bar and restaurant. We'll likely return there for a late afternoon drink and meal next time we're in town.

Room Tip: Ask to see the room before signing in. Other rooms may be brighter. If so, this is a great choice.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 17 October 2012
Thank you for taking the time to write a review about your recent stay at the Sanctuary Hotel.

We pride ourselves in being an authentic Manhattan lifestyle boutique hotel, with European inspired hospitality. As you see from our reviews, guests appreciate that we simply strive to provide them with intimate, genuine and personalized service, creating a "home away from home" atmosphere. We wish that the Sanctuary Hotel could be the ideal choice for everyone. However, we understand that different guests have different needs, and that is why we put so much emphasis on creating an experience that is tailored to each individual. I'm happy that we were able to exceed your expectation with regards to service.

Our rooms are designed with the intent of maximizing use of space and most important…comfort. A warm palette of deep orange, chocolate brown and cognac, highlight our rooms, along with over-sized headboards and plush pillow-top mattresses that complement the luxurious sheets, duvets and terry. Our shower design is something that guests rave about, along with the rainfall shower-head that simply needs to be experienced.

Our fireplace-adorned lobby and lounge was designed with the intent to be a discrete retreat away from the hustle and bustle of the city that embodies the Sanctuary Hotel name. The goal was to create an ambiance that was both inviting and warm.

Guest feedback is always important to us. Feedback, whether bad or good will be utilized as a tool to improve upon the services we provide and we will always strive for service excellence.

I hope that you will give us another opportunity in the future, so that we can provide you with the flawless stay that you deserve.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
106 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 17 September 2012

Wanted to stay in the theatre district and chose Sanctuary based on the reviews. Very nice staff. Across the board there is a wonderful culture of service. Very helpful with maps, directions suggestions and researching the locations of stores. Eclectic lobby decor with hip, young clientele. Rooms are small so don't be surprised. Basic Continental breakfast but that's all we needed to start our day.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OneHappyFamily1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #59 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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