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“2nd time even better”

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Sanctuary Hotel New York
Ranked #74 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 26 June 2013 via mobile

Stayed here a year ago and had a great time. This year brought my daughter for a graduation present. Cannot beat the location, helpful staff, rooftop bar and restaurant. I cannot recommend this hotel enough. Has a euro-vibe and nice morning breakfast which will save you a ton of money. 100 yards from times square but nice and quiet. Less than a mile to central park,an easy walk away. I will stay here when I come to NY again, and would Not consider another place in manhattan.

  • Stayed: June 2013
    • Value
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1  Thank troy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 2 July 2013

We were happy to have you back with us at the Sanctuary Hotel.

Knowing that your 2nd visit was even better than your 1st, bring smiles to all our faces. We would love to continue to welcome you back to your home away from home.

Thank you for your review and we hope to see you soon.

Best Regards,

Jeremy Poon
General Manager

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2,364 - 2,370 of 4,101 reviews

Reviewed 26 June 2013

The highlight of our stay was the amazing customer service! It was truly exceptional! The hotel itself is in an amazing location, to the main street in Times Square as well as to the theatres in Broadway. The concierge service was phenomenal with their suggestions for restaurants, from getting the amazing slice of New York pizza to the best steakhouse we have been to!

You have to experience the rooftop bar,Haven. Amazing memories sipping cocktails and looking out to the New York skyline.

Stayed: June 2013, travelled as a couple
Thank Ashana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 2 July 2013

Thank you for your great feedback.

I will certainly share this with the rest of the staff. We hope to have you back with us for another great visit.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2013

The Sanctuary staff was for the most part very friendly, the person that stands out by far is Jacob Schwartz! He went above and beyond to make my family and myself feel at home. Not everyone was as friendly as Jacob and for the most part the females weren't as nice or friendly. However, our time here was great!! Really close to time square and not far at all from shopping and restaurants. Rooms were a little on the small side (very NY size) but very cozy, and very well put together and clean! The dim lights had more of romantic feel but I loved it. Continental breakfast was ok, nothing special it could have a bit more for the buck we pay, and the staff was just ok there. The Haven was great however, the atmosphere of the hotel didn't really fit in with the outfits of the waitresses. The entire hotel staff were dressed to impress and fit the "modern, professional" look until we hit the rooftop. Had to wait a while for drink orders to be taking and no one was "busy". Overall, I would still return and Jacob and a few others would be the main reason I would..

  • Stayed: June 2013, travelled with family
    • Value
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Thank Barbara210_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 2 July 2013

Thank you for taking the time to write a review about us.

I'm happy to know that you would return based on your experience with Jacob and a select few. However, I am a bit surprised that your encounter with other staff members were not pleasant the way it should have been. All our staff are empowered to provide our guests with genuine and warm interactions.

We will certainly utilize your feedback as a tool to improve upon the services that we provide. Our goal is to create a unique and memorable stay for everyone and we would love to have you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager

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Reviewed 26 June 2013

We started our honeymoon here for the first 2 nights and it was the best way to start, the staff are helpfull and we where upgraded almost instantly! It was my first time in NYC and we couldn't have chosen a better location! The hotel itself is brilliant and modern. Only downside is that the room service is expensive and you don't get much for your money! Overall though I would definitely recommend this place!

Stayed: June 2013, travelled as a couple
Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

Sanctuary in NYC was in the perfect location and it is such a great value. The staff were super helpful and so friendly! We enjoyed the continental breakfast too. The rooms and bathroom are small - that's the only negative.

  • Stayed: June 2013
    • Value
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Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

Great service culture starting from the top! The management and staff from the Sanctuary hotel made sure we felt welcome even before we arrive to NYC. They assisted us with valuable information regarding how to get there from JFK, how to get best value tickets for shows, restaurant tips, etc. Our 10 days extremelly were busy going to broadway musicals every second day, museums, visiting the landmarks, walking and walking everywhere. Special thanks to Mr Jacob Schwartz who was alwyas with a smile ready to answer any question and provide superb suggestions.
Definately New York Passes for 7 days is a great idea, the same with a 3 days hop on hop off red buses. The only uncertainty was how much you are going to end up paying at restaurants, we went to Ruby Tuesday and we ended up paying $72 for a $56 according to the menu. Why? add a non optional 18% gratuity (tip) plus10% tax. The food was pretty average, but thr Californian wine was excellent.

Room Tip: Any level between 4 and 6 because they have a small club with music on the top of the hotel.
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  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Thank SydneyTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 28 June 2013

Thank you for taking the time to write such a wonderful review.

We really appreciate when guests take the time to provide us with feedback. It was our pleasure to have you here with us and we would love to have you back with us in the near future.

Should your travels bring you back to NYC, please don't hesitate to think of the Sanctuary Hotel.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2013

We really enjoyed our stay at the Sanctuary. I was travelling with my 13-year-old son, so they had secured an extra-peaceful room for us. The location is superb - just around the corner from Times Square but still in a nice, low traffic street. The hotel is nicely designed, and very clean. The rooms are not big by American standards but at least we did not come to New York to spend time in a hotel. The breakfast was ok continental, nothing special. We had one dinner from room-service, and it was delicious.
I would like to especially compliment the staff in the Sanctuary. Everyone was most friendly and helpful.
I would definately like to return to the Sanctuary either with my kids or with my friends. And I will recommend it to anyone asking for a hotel in NYC.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kati S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 26 June 2013

We are happy to hear that you and your son enjoyed your recent visit with us.

Our goal is to always create a unique and memorable stay for everyone and I'm glad that we were able to to that for the both of you.

We would love to welcome you back soon.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #74 of 469 Hotels in New York City
Price Range: £173 - £431 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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