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“Excelent!”

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Sanctuary Hotel New York
Ranked #71 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 26 November 2013

Location is half block to times square, next to broadway shows and shopping. Staff is very friendly. The room is small but the bathroom is good. They got a nice and beautiful lounge. This hotel is an example to be followed.

Room Tip: Get a backside room. My room number: 515
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  • Stayed: November 2013, travelled with friends
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Thank Nictheroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 1 April 2014

We always appreciate when guests take the time to provide us with great feedback.

We would love the opportunity to welcome you back and hope to see you again soon.

Best Regards,

Jeremy Poon
General Manager

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2,084 - 2,090 of 4,071 reviews

Reviewed 25 November 2013

The doormen at the Santuary were way more than people who opened the door for you....they flag down taxis,they are polite, attentive to your needs (directions, restaurants, venue tips, etc.). All of them were all around gentlemen who sincerely helped.
On the other hand, the room is extremely small (and I was in one of their large rooms) and.bathroom was crammed quarters. Breakfast in the lobby was a plus, however, need to add pancakes or waffles, and/ or some kind of meat.
If it weren't for the doormen, I would have rated the hotel as "good".

  • Stayed: November 2013, travelled with family
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Thank Aggie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

A beautiful upgrade of the former Portland Hotel at Time Square.
There's a great Rooftop where you can have a drink or dinner. The room we had was a bit small but well designed and equiped. The staff is friendly and effective.
The location is just perfect.

  • Stayed: November 2013, travelled as a couple
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1  Thank Jerome D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 1 April 2014

We always appreciate great feedback and would love to see you back with us again. Please do not hesitate to contact us directly for reservations.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

Booked online and it was a very smooth check in process. Was greeted and oriented to my room and given a coupon for a free prosecco at the roof top lounge which is trendy and serves great food. (Had the beef carpaccio and tuna tartar.) Within easy walking distance of Times Square and the Theatre District. Rooms were small and the see through shower is right next to the bed. There is a curtain in front of the glass, but wouldn't suggest rooming with someone unless you are comfortable with them. Bed was comfortable, and service was great. I will definitely stay there again on my next visit to New York

Room Tip: Get a room away from the elevator if possible. You can hear the elevator music (which is Top 20) wh...
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  • Stayed: November 2013, travelled solo
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Thank IndiFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

As a single female traveller I was delighted with the location of this hotel, just off Times Square and radio city hall. Also a short walk from my favorite building, grand central!
The staff where amazingly helpful and gave me plenty suggestions of places to visit and places to eat. All in all it's a great hotel and I would 100% stay here again and would highly recommend it!!
Thank you to all the wonderful staff!!!!

  • Stayed: November 2013
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Thank Nikipoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 2 December 2013

I'm delighted to know that the staff were so helpful with their suggestions. We make every effort to ensure our guests leave with a memorable and unique experience, and I'm glad that we can do that with you.

We hope to have you back for another great stay.

Best Regards,

Jeremy Poon
General Manager

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Reviewed 21 November 2013

My husband and I stayed at Sancuary for our 10 year wedding anniversary trip to NYC. The hotel is simply beautiful--very well appointed with a modern vibe. The room is lovely and cozy. The bed was SO comfortable and the shower was amazing. The location was perfect and the customer service is amazing.

  • Stayed: October 2013, travelled as a couple
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Thank Fantonjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 2 December 2013

I'm happy to know that you and your husband had such a wonderful time with us. Thank you for choosing The Sanctuary Hotel as the place to celebrate your anniversary trip.

We hope to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

The Sanctuary Hotel New York pulled out all the stops when I requested romance for my girlfriend and I celebrating our one-year anniversary.
They did everything in their power to fulfil my wishes, including our favourite drinks waiting for us in our room (which they gave us a complimentary upgrade on) and a wonderful restaurant reserved on our behalf! The S.T.A.R. service provided by Jacob Schwartz was nothing short of stellar. He gave me detailed information regarding his initial, most romantic restaurant recommendations, offered to call us a cab when it looked like we might be running late for dinner and was kind, courteous and complimentary during every interaction we shared with him.
Even though one of my requests could not be carried out, Jacob more than made up for it with a bottle of Cava at no extra charge! We also received complimentary glasses of prosecco at the hotel's wonderful, heated rooftop bar.

There was a nice view of the streets below from our room on the sixth floor and noise was not a problem in the slightest. The "peekaboo" shower is also plenty spacious with great water pressure and the bathroom amenities (shower gel, shampoo) are far beyond the standard hotel fare. We slept soundly in our exceedingly comfortable king size bed and the included Wi-Fi/breakfast buffet the next morning was great too - just the icing on the cake of such a phenomenal stay.

Although designed with couples in mind, I'd recommend the Sanctuary to anyone looking for an ideally located, beautiful haven of a hotel that puts other similarly priced places to shame.
With gorgeous design from the front doors to the top floors and superb, stylish service to boot - you can't go wrong with a stay at the Sanctuary.

Room Tip: Go for the deluxe king. You'll really appreciate that extra space.
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  • Stayed: November 2013, travelled as a couple
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1  Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 2 December 2013

Thank you for writing such a wonderful review about your recent stay at The Sanctuary Hotel.

We are excited to know that you felt we were the best place you have stayed in New York. Comments like these brings smiles to all our faces.

We would love the chance to welcome you back to your new home away from home in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #71 of 469 Hotels in New York City
Price Range: £178 - £410 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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