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“Best hotel ever”

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Sanctuary Hotel New York
Ranked #66 of 467 Hotels in New York City
Certificate of Excellence
Toronto, Canada
1 review
“Best hotel ever”
Reviewed 2 December 2013

just got back from a family reunion in NYC was blown away by this hotel, rooms small but functional very clean , Haven on the roof was great, staff are first rate couldn't do enough for us.front desk manager Brandon your the best, also Marcelle on the door and his twin brother many thanks, Tara in the dinning room your a sweet heart .would highly recommend this hotel to anyone visiting New York.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 1 April 2014
The staff appreciate your wonderful feedback and we all hope to see you back at The Sanctuary in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,934 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (771)
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English first
Vancouver, Canada
2 reviews
Reviewed 29 November 2013

The hotel staff went out of their way to look after us. Helped us with our luggage, saw us walking up the street and came over to carry our suitcases. We had stayed in the crown plaza earlier in our trip to the USA and asked them if we coils leave some luggage, whilst we went visiting elsewhere for a couple of days, they said no. Sanctuary said no problem. Everything we asked about they had maps, knowledge and spent time making sure we got an answer/solutions we understood. Jo was great, the brothers who were on the door great. Lots of other staff helped. Only negative, was breakfast could have been a bit better, but it was in with the price, so what should we expects?

Room Tip: We stayed in a room at the front of the hotel, it had good sound proofing. The staff will help you t...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sfm57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 November 2013

Wonderful staff and overall attention to the customer. Rooms are clean, small but very functional. Roof top bar and restaurant are excellent. Location is a [plus if you want/need to be in Times Square.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helpontheway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 1 April 2014
Thank you for your feedback.

We are delighted to hear that you had the opportunity to experience our rooftop restaurant Haven. We look forward to seeing you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 November 2013

I have just gotten back from a girls weekend in NYC and this hotel really made our trip - a trip to remember. From the staff at the front door, front desk, (especially Marcelle & Brandon), we had the time of our lives. Rooms are modern and spotless clean. Includes a really good breakfast. Fantastic Roof Top Bar. Yet it is quiet and really does feel very Zen. Best location ever. Cannot recommend enough - but hopefully not enough to make it difficult getting a reservation same time next year!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Moanamcara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staten Island, New York
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 November 2013

My wife and I recently stayed here for the night to celebrate our one year anniversary. We were very happy with choosing this hotel after reading the reviews on TA. The rooms are not all that big but that was to be expected. The layout was great though very clean and modern. The staff was very pleasant from doorman to front desk and bartenders at the rooftop bar. There is a parking garage across the street which give u a discount for staying with the hotel. We had a drink at the rooftop bar. They have a nice selection of speciality cocktails that were very good. Breakfast was good but very simple in the morning. All in all we had a great stay and would def recommend and return in the future.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank CoryK424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croydon, England, United Kingdom
Level Contributor
3 reviews
Reviewed 27 November 2013

This hotel is situated right by Times Square, very convenient for the theatre goers and walking distance to key areas including Central Park. The staff were extremely friendly without being overbearing and the rooftop bar and restaurant very atmospheric. Just we had a longer stay and would definitely return and recommend to others.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CazHit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 1 April 2014
We appreciate your great feedback and look forward to your next return.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
2 reviews
Reviewed 27 November 2013

Our stay at the sanctuary hotel was perfect: wonderful room, Amazing roof top, staff very kind, and very well located for our first night in NY. Amazing! We have a really wondeful souvenir and I would definitely recomand this hotel!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ge1124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 1 April 2014
I'm happy to know that you had an amazing time with us at The Sanctuary Hotel.

We would love to see you back again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #66 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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