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“Our stay at the Sanctuary”

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Sanctuary Hotel New York
Ranked #59 of 467 Hotels in New York City
Certificate of Excellence
MANCHESTER,
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Our stay at the Sanctuary”
4 of 5 bubbles Reviewed 4 December 2013

First, any hotel is only as good as its staff, for the staff, i would award a dozen stars, exempelary is not a word i use often, well done to them,
This small hotel is large with style, from the decor, to the roof top bar, its superb, not everything was glowing, i really REALLY dont like not having coffee making facilities in the room, i like a brew when i wake, breakfast got a tad boring, you can only have so much scrambled egg, i was aware of the continetal style breakfast when we booked, but knowing what New York can serve up for breakfast, i think this needs addressing, indeed, i think plans are affoot to make the dining experiance a lot better, so, when i go back, i expect a surprise, for go back i will, the roof top bar and restraunt is SUPERB, we ate there twice, food was so good, i personally thanked the kitchen staff for a job well done, we had a week there, and thought well of it, apart from the very very small niggles mentioned, we loved it, and its well recomended, thanks guys,

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ALANCManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (768)
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Tabernacle, New Jersey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 December 2013

Thank you so much to all at the Sanctuary Hotel for making our anniversary spectacular! We we upgraded to a heavenly suite and treated royally. Jacob and Lauren are both sweethearts who think only of making people happy! Success to you both! We had a blast, and will recommend to friends. And of course, we will be back!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dolcidebi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 27 March 2014
Thank you for choosing The Sanctuary Hotel as the place to celebrate such a special occasion.

Jacob, Lauren and the rest of the staff would love to see you back for another visit.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Narragansett, Rhode Island
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

The hotel offers a concierge service which was exemplary. The concierge, Brandon McMillen responded promptly to our e-mails. He suggested great restaurants and made reservations for us. (We were unable to book the restaurant we wanted.) the entire staff was helpful and friendly. We were there for the Macy's parade with our 2 daughters, their husbands and our grandson. The rooms we booked were somewhat small but had excellent amenities - beautiful showers, newly decorated rooms and very comfortable beds. The location is perfect for any mid-town activity. Overall, a wonderful experience.

Room Tip: The upgrade to a superior queen room is worth the cost. Much larger rooms. Fluffy terry robes and ev...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lou P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 28 March 2014
We are glad that you enjoyed your time with us.

I will be sure to share your comments with Brandon and the rest of the staff.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

I choose this small boutique hotel for a short stay on my husbands birthday, Halloween. Using it as a basis for our errands to prepare for an event that evening.

For those seeking location, this is right in the middle of everything only steps from Time Square and the Diamond and Theatre districts.

Upon arrival the doormen were very helpful, taking out bags inside while the Concierge greeted us and checked us in. In minutes we were in our room.

The hotel has ecofriendly lighting which is new to some New Yorkers but those who have travelled abroad will be familiar with the requirement to place your key in the key slot to operate the lighting. Honestly I think this is both ecofriendly and genius - it limits the "where is the key" questions you always ask yourself before check out.

We didn't stay long but the room was nicely designed to make the most of a small space, with WiFi and I-Phone dock. We dressed for the evening and headed out to get prepped for Halloween evening.

Upon our return the staff was shocked to see our halloween transformation and recommended we visit their halloween party at Haven, their rooftop restaurant and we are glad we did. We had a great time and we won a free dinner at Haven. Though we have yet to be able to take advantage of our winnings I am sure it will be as pleasurable as the remainder of our stay.

Room Tip: No swimming pool, I couldn't take this option off
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thesheltons322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 1 April 2014
Thank you for all your feedback.

It has been a while since Halloween has passed and we hope to see you back with us soon. We would love for you to experience Haven again.

Best Regards,

Jeremy Poon
General Manager
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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 December 2013

The hotel staff were very friendly. They were helpful, too. Room was very clean. However, there was unresolved a bit noisy A/C in my room. Location was perfect so that I can go to my seminar in 2 minutes by walking. The design of the were perfect, too. I'd recommend anyone who think of visiting. It worths every dollar you spend!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kivola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 1 April 2014
We always appreciate guest feedback and have address your concerns with our a/c units.

We would love to see you back with us very soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

I recently stayed at the Sanctuary NYC - what a lovely hotel!! From the moment we arrived until the morning we left all the staff were so helpful and friendly. My fiancé and I got engaged the day we arrived and by the time we were back in the hotel word had spread and everyone was so kind with the congratulation wishes. The roof top bar was great!! Decoration of the bar is so pretty and snug! food and drinks all delicious!

Although the rooms were small, they had everything you need and were always clean and tidy when we came back each day. Breakfast was a nice buffet and bagels always fresh!

Location of this hotel is PERFECT!! You can walk pretty much anywhere from here - Time Square was minutes walk in one direction and Rockefeller, diamond district, shops etc all minutes in the other direction!

I would recommend this hotel to anyone and I will definitely be straying here again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vix13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 31 March 2014
We are so happy that you decided to choose The Sanctuary Hotel as the place to celebrate such a special occasion. Our goal was to make this experience as special as it could be for you.

We would love the opportunity to welcome you back again in the near future. Congratulations once again.

Best Regards,

Jeremy Poon
General Manager
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Tel Aviv, Israel
Level Contributor
9 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 3 December 2013

Me and my wife visited NYC in October, and we are very happy that we chose this hotel for staying. The best service I've ever had in a hotel, beautiful (even though its a little bit small) room, great location - 2 minutes walking from Times Square and breakfast that was very good. Highly recommended!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aviv-Dahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 31 March 2014
We appreciate your feedback and would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #59 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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