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“Respite & Value in the Heart of Midtown”

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Sanctuary Hotel New York
Ranked #72 of 467 Hotels in New York City
Certificate of Excellence
Baltimore, MD
Level 6 Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Respite & Value in the Heart of Midtown”
Reviewed 26 December 2013

We spent a night here during the chaotic Christmas season, and I'm happy to report that it truly was a sanctuary in the midst of the Times Square/Midtown craziness. The location is very convenient--less than a minute to the subway and not much more than that to Times Square--and yet, you don't hear all of the noise or feel all of the hustle and bustle inside the hotel. The staff members were very pleasant and helpful, and they even let us enjoy the buffet breakfast on the day we arrived because we got there so early. The breakfast was very satisfactory--pastries, bagels, cereal, oatmeal, some fruit, scrambled eggs, and real orange juice, good tea selection and coffee.

The room we got (a queen) was quite tiny, but considering it's NYC and we were there to spend most of the day walking, we were perfectly fine with this. The bed and pillows were comfortable and the shower was very decent, so that's all we really needed. I would recommend that they pay some attention to the window treatments in the rooms, though, as a few spots showed some stains.

Overall, we felt the price we got a great value considering the location, the included breakfast buffet, and the quality of the property and staff... especially at the height of the Christmas season. I highly recommend this hotel to others looking for a place in this area.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank venesueca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 10 January 2014
Thank you for taking the time to provide us with such a wonderful review. I'm delighted to know that you enjoyed your Christmas experience with us.

Feedback such as yours is a tool that we use to continuously improve upon the services that we offer.

We hope to see you back with us again.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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New Jersey
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 December 2013

Overrated. Better hotels in the city. Just okay. Not worth the price. The rooms were small and there was no valet parking. The concierge was not too helpful he could only give us a complimentary beverage for our inconvenience. We missed our show to radio city music hall because of the traffic in the city and being rerouted several times to get to this hotel.

Room Tip: Make a reservation at the restaurant. We had room service, rooms so small we had to eat standing up...
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  • Stayed December 2013, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 10 January 2014
Thank you for your review.

I'm very sorry that you missed your show due to the city traffic. It's disappointing to know when were are not able to provide our guests with the experiences that they deserve.

Although we do not have onsite valet parking. There is valet parking directly across the street from the hotel. They offer discounted parking for our hotel guests.

I would love for you to give us another opportunity in the future to provide you with the stay that you deserve. Please contact me directly for a special rate and complimentary upgrade. I can be reached at Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
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Aberdeen, Maryland
1 review
Reviewed 25 December 2013

Can't beat the location for proximity to the big travel spot. Clean, well appointed modern rooms. All staff was professional and customer orientied. Parking was easy and across the street. Will stay again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NJohnsonMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 27 March 2014
We look forward to your next visit and hope to see you soon.

Best Regards,

Jeremy Poon
General Manager
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Clifton Park, New York
2 reviews
Reviewed 24 December 2013

The room was beautiful, all the people who work in the hotel strive to be friendly and helpful. Breakfast was wonderful, lots of different foods to choose from.
I loved the free drink that was offered on arrival and the restaurant on the top floor. It was so convenient to have it there and the food was top

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pola D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 27 March 2014
I'm glad that you had the opportunity to experience our rooftop restaurant Haven.

We would love to have you back for another great visit.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moosic, Pennsylvania
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 December 2013

Stayed only one night, but I'd definitely go back. Cool boutique hotel with a great bar on top! The rooms are tight, but well laid out. The service was friendly & hotel was very inviting! Walkable from the theater district as well as Times Square. Overall, we enjoyed our brief stay there & look forward to returning!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maria_wheatley4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 27 March 2014
We are delighted to hear that you found us cool.

We would love to see you again in the near future.

Best Regards,

Jeremy Poon
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
Level 5 Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 December 2013

My husband and I really enjoyed our stay at the Sanctuary. The location for the theaters and subway entrances is a 10 out of 10 -- all were just a quick walk away (less than 9 minutes, one 4 minutes). You walk into the hotel to a cozy warm, soft jazzy ambience. The staff is always smiling very Friendly, Efficient and accommodating. The rooms are small and we liked the layout with no wasted space (easy to find the wc in the pitch dark!) -- yet the shower is huge and gorgeous. The decor is understated elegance with a lovely large crystal chandelier that crowns the room. We weren't looking for a "breakfast restaurant" but a nutritious one that's quick yet sufficient so we can get in and out and on our way and we were very satisfied: an array of cereals (one gluten free that I especially appreciated), granola, Greek-style yogurt, fresh chopped strawberries, breads (one gluten-free), bowls of bananas & oranges, bagels & cream cheese, delicious scrambled eggs, boiled eggs as well, orange juice, an assortment of milks-sweeteners and the coffee was Excellent. The friendly breakfast staff kept things humming with clean tables and food and drink replenishing. We liked the way the Sanctuary handles television: you can watch or ignore the multiple giant screens for the major networks side by side and all in word display, no sound. The breakfast room is large with soft muted lighting to assist your transition to waking up to begin the day. We also really liked the Haven restaurant on the rooftop -- we visited twice and found the food to be very pleasing -- and oh, the great views! The "beat" of the place is Fun and Very Lively yet comfortably cozy. The staff there were also very friendly and accommodating and the service very efficient. The Sanctuary is true its name -- it did achieve the feeling that out of the chilling winter weather and high-energy super bustling activity of The City, you had a sanctuary to come back to each day, and you looked forward to your return. We felt enveloped in the warmth of the place -- a sense of "being home" -- safe and happy.

Room Tip: They have suites if you prefer a larger room.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McHopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 27 March 2014
I am delighted to hear that we were able to create a new home away from home for you. We pride ourselves in being a discrete retreat away from the hustle and bustle of the city.

Should your travels bring you back to New York City, please think of The Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
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Cork, Ireland
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 December 2013 via mobile

Very central location in midtown one minute from times square. Average quality rooms but quite small. Breakfast poor and limited restaurant services during the day. No gym. Staff helpful. Expensive, could not be described as good value.

Stayed December 2013, travelled on business
Helpful?
2 Thank Dromsoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #72 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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