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“great NYC spot”

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Sanctuary Hotel New York
Ranked #74 of 466 Hotels in New York City
Certificate of Excellence
Ridgewood, New Jersey
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“great NYC spot”
Reviewed 6 February 2014

Great hotel, very affordable. Staff was outstanding, friendly and room was perfect. Breakfast was include and was a great surprise. Hotel is close to subways and Broadway shows. Great rooftop bar/restaurant.

Room Tip: we had the smallest room and it was perfect for one night, if I was staying longer I would have need...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank switzerlanditaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 7 February 2014
I will be sure to share your wonderful comments with the staff.

Thank you for staying with us and we hope to see you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
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Traveller tips help you choose the right room.   Room tips (782)
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Worthing, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2014

Could not fault this hotel at all , great hotel , great staff and great location. The food was excellent and great selection. If you didn't fancy going out then you could go to the rooftop haven which was chic. Great location round the corner from Times Square.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 7 February 2014
We appreciate your feedback and would love to have you back again so that you can experience the rooftop during the summer. It's a completely difference atmosphere.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
1 review
Reviewed 2 February 2014

Our trip was to celebrate my daughter's 21st birthday. Upon arrival in the late afternoon and frigid temperatures, the staff was amazing. Cannot say enough about them, especially Jerome. We asked for recommendations for restaurants and we tried both local places that he suggested and they were awesome! The hotel is in a great location to see the sights. I would highly recommend this hotel and will use it again when we come back.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luv2travel4481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 February 2014
I am very happy to hear that you and your daughter enjoyed such a great celebration with us.

I will be sure to share your comments with Jerome and the rest of the staff. We would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 February 2014

From the moment we arrived I couldn't fault the Reception & Concierge staff. The Lobby is warm and inviting and the room comfortable. Great views and atmosphere in the bar/restaurant on the roof. The breakfast was adequate but would have loved a kettle and coffee in the room. The location was excellent close to Times Square and everything. Will definitely stay here again.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnievL690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 February 2014
Thank you for taking the time to post a review of us.

We are delighted to know that you enjoyed your recent visit with us. We make every effort to maximize use of space in our rooms, and this is why we do not carry kettles in our rooms. However, we would be more than happy to bring you coffee or tea at any time of the day upon request.

We hope to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
106 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 February 2014

Entering a large welcoming front door, two fireplaces welcome you in a cosy lobby, with Buddhas heads under dimmed lights. The rooms are of course rather small, which isn't surprising in this expensive area, but all amenities are here. Very friendly and helpful people at the front desk.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilPogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 February 2014
Thank you for your feedback.

Should your travels bring you back to New York City, we hope that you think of The Sanctuary. I would love for you to come back and try out one of our deluxe rooms. With the additional space and upgraded amenities, I trust that it would be more suitable for your needs.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent england
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 February 2014

I will never stay anywhere else in New York. From the moment my daughter and I arrived we were looked after like royalty by all the exceptional staff...friendly, professional and SO helpful...every effort was made to make a happy and comfortable stay. Brandon and Jacob are outstanding concierges and we enjoyed several outings we would never have thought of ourselves. Our room was immaculate and stylish, and SUCH a comfortable bed. Great breakfast too with a good variety of choice. The Sanctuary certainly lives up to its name...an oasis of peace, a lovely temporary home ideally located in the city, and one which we would wholeheartedly recommend, and return to ourselves, time and time again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willgracekentengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 February 2014
We thank you for staying with us at The Sanctuary Hotel and are happy to know that you were able to find your oasis here.

Brandon and Jacob will be very happy to know that you enjoyed the services that they provided. We would love to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 February 2014 via mobile

We stayed 5 night from the 17th January. The hotel was the perfect base to explore the city.

We were upgraded on arrival as we were on honeymoon and a card congratulating us on our marriage and an offer of a complimentary bottle of wine greeted us in our room.

The room which was a deluxe king was the perfect size for us and was clean and well appointed - we loved the shower!

Breakfast was great and they serve the best coffee I have ever had!

We loved NYC and this hotel and will certainly return!

Stayed January 2014, travelled as a couple
Helpful?
Thank Salsan00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 5 February 2014
We are delighted to know that you had such a wonderful honeymoon experience with us at The Sanctuary Hotel.

We make every effort to provide our guests with a unique and memorable stay and we are glad that we were able to do that for you.

We would love to have you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #74 of 466 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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