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“Small but good location and great staff”

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Sanctuary Hotel New York
Ranked #74 of 466 Hotels in New York City
Certificate of Excellence
Dallas, Texas
Level 6 Contributor
169 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Small but good location and great staff”
Reviewed 2 March 2014

Stayed at the Sanctuary Hotel during the superbowl weekend. The rooms are tiny - but good use of space for a small space. The location is convenient - easy to get to many places & subway. The staff was friendly & helpful. Breakfast is included (nice perk) and is okay. Not great - but free is nice. :)
The bathroom is tiny and hard for two people to get ready at once, but that would be the only somewhat negative. Overall, i would stay there again.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank simonnike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 3 March 2014
We appreciate the great comments and thank you for staying with us at The Sanctuary Hotel.

We hope to see you back with us for another great stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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springs, ny
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 March 2014

I just spent 2 nights at the Sanctuary and have only wonderful things to say about it. I have stayed in many, many hotels in NYC and elsewhere, and I almost never write reviews....but this experience warranted it. What a terrific staff -- from the charming men at the front door, to the genuine and warm greeting I received at the front desk each time I walked in, to the bartender in the rooftop bar, and the cheerful (at 7am!) people who work in the breakfast room. You get the feeling that the staff is a real team and that they enjoy their work. The bed and bedding were very comfortable, the room was spotless, and the lobby is beautiful. Even though this is not a neighborhood in which I would normally stay, I will return because of the welcoming vibe of the hotel. Thank you!

  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank m s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 3 March 2014
The fact that you normally do not write reviews, makes this feedback even more special.

The staff work very hard at providing our guests with a unique and memorable experience. We are delighted that we were able to do that for you.

We hope to have more opportunities to welcome you back to The Sanctuary Hotel.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 March 2014

Tiny rooms, no room to unpack the suitcase, no room even to store the suitcase!
Gives a real claustrophobic fillings, this together with the abnormalities disturbances at rest gives a very poor rating.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelerI983CF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 3 March 2014
Thank you for sharing your experience with us.

I'm very disappointed that we did not live up to your expectations and apologize for any inconveniences that you experienced. Here at the Sanctuary, we make every effort to provide our guests with the best possible services.

Our rooms are designed with the intent to maximize use of space while creating an environment that is both inviting and warm. We have multiple room options ranging from standard queen beds to deluxe king beds. I would love for you to come back and try our deluxe rooms. I trust that with the additional space and upgraded amenities, it would be more suitable to your needs.

We pride ourselves in being an authentic lifestyle boutique hotel, with European inspired hospitality. As you see from our reviews, guests appreciate that we simply strive to provide them with intimate, genuine and personalized service, creating a "home away from home" atmosphere. We wish that the Sanctuary Hotel could be the ideal choice for everyone. However, we understand that different guests have different needs, and that is why we put so much emphasis on creating an experience that is tailored to each individual.

Guest feedback is very important to us and I would the opportunity to discuss the challenges you faced that resulted in this 1-star review. I can be reached at jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
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Uxbridge, England, United Kingdom
1 review
Reviewed 1 March 2014

This hotel was absolutely perfect for my stay, close enough to times Sq to see all the sights but out of the way to eliminate all the noise. The staff were outstanding. A young man called Jerome helped us with our bags and was extremely imformative. He explained how everything in the room worked from the tv to the thermostat. The hotel itself is beautiful, I felt like a celebrity. The rooms are spacious & romantic. Next time I come to NY I will absolutely be staying with the sanctuary!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Z0_W_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 March 2014
Thank you for your review.

Jerome will be very happy to read about your feedback.

We can't wait to have you back with us again for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 February 2014

Quite a belated trip report as my now wife and I stayed their for 4 nights in November.
As soon as our cab dropped us off at the hotel, there were two guys to open the doors and take our cases in, that was a nice touch.

Check in staff were polite and courteous and had the notes on the system that it was a special occasion for us and had upgraded our room free of charge. We then got introduced to the Concierge who was always really helpful with restaurant ideas, transport, you name it!

The hotel itself was dark inside but really contempary, chic and with a cool vibe. Little touches like fireplace in the lobby and various music tracks playing in the lift made the hotel unique and relaxed.

Our room was very impressive, with large widescreen tv, and with a open plan bathroom where you pulled a curtain across for privacy. WC was seperate.

We ate breakfast a few times at the hotel, that I was impressed with as I'm happy with Porridge and juce in the morning. My wife would have liked more choice, however considering the breakfast was complimentary this was great.

We visited the bar upstairs on the top floor one evening. We were concerned that we might be underdressed a bit after a day of shopping dressed in casual clothes, however this wasn't a problem. The atmosphere again was really relxed and as it was November they had patio heaters for warmth as we tried a few beers and cocktails.
There was also a few tv screens and even a guy serving complimentary popcorn, that again was a nice touch!

Something else that has to be mentioned, was that everytime we returned back to the hotel the doormen always remembered us and our names,

The location was perfect for us. Right around the corner from Times Square but without the manic rush as it was on one of the side streets a block away.

Having visited New York three times now, we can honestly say this is the best hotel we have ever stayed at. Everything about the hotel was perfect and the next time we visit we won't hesitate to stay here again.

Thank you very much to all the staff!

Damian and Nicola Lees

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
2 Thank dleesNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 3 March 2014
We love when guests appreciate all the subtle detail things that are apart of our guest experience.

From the popcorn, to the greetings and remembering of your name, to the music and atmosphere that sets the tone; we feel that all these things are important details to a memorable visit.

As we continue to aspire and provide our guests with the very best service, we hope to see you back with us for another great stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level 4 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 February 2014

Very good location, amazing and helpfull staff, nice sleep quality. The breakfast is horible but for me it dasn't importance. I remember that I asked an adaptor at six o'clock in the morning and in 5 minutes I get it! I am very thanckful. A great team. See you next time!

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZAS2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 3 March 2014
Thank you for taking the time to post a review of your recent stay.

I'm sorry if our complimentary breakfast was not up to your standards. As we continuously evaluate the breakfast options that we provide for our guests, we hope that you will give us another opportunity in the future to welcome you back.

We hope to see you again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
De Haan, Belgium
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 February 2014

Even before arrival I knew the service at the hotel would be great. I received a mail from S.T.A.R (the concierge service) letting us know they were at our disposal for any questions/remarks. I informed them that one of our group had his birthday the day of arrival and he received a handwritten card and cupcakes in his room. Such a lovely surprise.
From check-in to check-out, from asking for advice and tips both front office and concierge service were friendly and helpful.
The rooms were cosy and clean. And the location : perfect.
One remark : breakfast could have a tad more variation, but we enjoyed it nevertheless.
Thank you, Sanctuary Team! We are totally recommending, and hopefully also returning!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaetjeA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 3 March 2014
We are excited to hear that you had such a wonderful experience with us "from beginning to end".

The staff work very hard at providing our guests with unique and memorable moments during their stay. I'm very happy to know that we were able to do that with you.

We would love to see you back with us again in the near future for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #74 of 466 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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