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“great hotel”

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Sanctuary Hotel New York
Ranked #64 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“great hotel”
Reviewed 20 April 2014

arrived at this hotel after a long flight, they welcomed us with tea/coffee took our bags to our room, which was upgraded as it was my 40th. loved it here right on top of time square, a fantastic ,fabulous location couldn't of asked for a better location. xx the staff here are really helpful and fun to be around. xx

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wilkinson54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 April 2014
We are glad that you enjoyed your 40th with us at The Sanctuary Hotel.

We love being able to provide little amenities like tea and coffee to make our guests happy. We would love to welcome you back again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,928 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (770)
Date | Rating
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English first
Manchester, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 April 2014

Stayed at this hotel recently on our honeymoon. Nice hotel in an ideal location, staff were helpful and friendly, continental breakfast was very good. Had dinner at the Haven rooftop restaurant which was good, although it does get very busy particularly at happy hour with people who have just finished work having drinks. Overall a good experience and I would recommend this hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CEL1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 April 2014
Thank you for choosing The Sanctuary Hotel as the place to celebrate your

I'm happy to hear that you enjoyed your experience with us and we would love to see you back with us for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2014

The staff is just GREAT!!!!
The breakfast is INCLUIDED to the price, also has a wonderful terrace to have your breakfast and at night dinner or drink.
Fashion people.
Thank you so much to every body there, specially to the doormen and reception people!!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kogonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 April 2014
We are happy to know that you enjoyed your visit at The Sanctuary Hotel.

It's also great that you had the opportunity to experience our breakfast on the rooftop lounge. We would love to see you back with us again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yardley, Pennsylvania
1 review
Reviewed 18 April 2014

Simply put, our stay was fantastic. Incredible service from the front door to our room. And everything in between. I am recommending this hotel to everyone I know as the only place you should stay if the Broadway district is your destination. I have never been to a hotel with such an attentive staff. Very nice room, perfect for two. We did not want to leave! And we will stay again for our next trip.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 April 2014
Thank you for taking the time to provide us with such wonderful feedback.

Knowing that we were able to exceed your expectations, brings smiles to all our faces. We certainly did not want you to leave either and hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 April 2014

simple and friendly. excellent service, wonderful food.
very good for couple or individual.
despite the relatively small room it is very cozy.
the bed mattress is weak, should replace it to avoid pain in your back on mornning and needs to do a very good cleaning in the shower once was stuffy.
Location is perfect where you can spend your time as long it is.
Must go there. Don t wait 5 stars, but they have much more to offer you cant find in other place

Room Tip: Ask for non soft bed
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norberto S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 April 2014
Thank you for your feedback and we hope to see you in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Festus, MO
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 April 2014 via mobile

We went with 2 adults and 2 teens. Room 612: The double double didn't wasn't like in (any) picture I saw, and was a shoebox. (I know, I know!- it's New York- but when is that excuse going to become unacceptable?) there was no seating, the bathroom was tiny. The ironing board was a floor, 2 1/2 foot board!
The noise was like I was literally on the street.


The good: the staff was awesome. We enjoyed every interaction.
Location is close to all shows .

Overall- would choose somewhere that advertised larger room as standard

Stayed April 2014
Helpful?
Thank travelpimpfestus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honey Brook, Pennsylvania
1 review
Reviewed 18 April 2014

Stayed for just one night but would love to stay again and longer! The staff was excellent and really made you feel welcomed. Customer service is very important to the hotel and there was not one person that we encountered who was not extremely helpful. The room was very nice and clean. Great location for walking.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiaP0616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 April 2014
We appreciate the feedback.

The staff will certainly be excited to read about your comments and we would love to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #64 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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