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“Awesome location, atmosphere!” 5 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #61 of 467 Hotels in New York City
Certificate of Excellence
Groton, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome location, atmosphere!”
5 of 5 bubbles Reviewed 25 May 2014

This was our first trip to NYC and we were excited to find that our hotel was close to everything, but quiet and inviting once inside. The rooms are small, but a study in having everything you need in a well-designed space. Breakfast and wifi included are nice amenities included with the price. Would definitely stay again!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danielle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 28 May 2014
We appreciate the feedback and hope to have you back with us again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,867 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (767)
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English first
Carmel, Indiana
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

Although there are a couple small things I don't care for at the Sanctuary, the hotel is absolutely incredible! My wife and I recently celebrated our honeymoon at the Sanctuary, and both of us would enthusiastically return and consider ourselves lucky if we got the opportunity.

On the negative side, I really can't stand the lobby bathrooms being unisex. In an effort to be "European", or in the spirit of ski lodges, the bathrooms have a common entrance and washroom, with little doors that either men or women can enter. Evidently, in Europe, everybody goes to the bathroom together, a party I'd never care to attend:).

But let me get to some of the MANY positives of the Sanctuary:
-Rooms are lovely. Beautifully and interestingly furnished in deep colors and styles. Featured plush bathrobes and lots of leather.
-Peek-a-boo showers are quirky and fun. Obviously NOT designed for families (although there are curtains to draw for privacy), but a sexy and fun little touch.
-Continental breakfast is generous, well-staffed, and a step above most continental breakfasts. GOOD coffee, nice tea selection, plus yogurt, hot oatmeal, eggs, fresh fruit,.etc served in a VERY nice restaurant area.
-Haven Rooftop Bar is beautiful and unusual. Way too crowded at times (especially Happy Hour!), and I've not a big fan of a small serving of chips and guacamole costing $16, EVEN in NYC! I have to be honest though, it truly IS a Haven and my wife and I very much enjoyed our drinks up there.
-FANTASTIC and friendly staff. Doormen,...great. Front desk staff,.....great. Waiters and waitresses,.....great. Housekeepers,......great. Concierge,....great. Did I leave anybody out?
-Wonderful location just 2 blocks off Times Square!! (caution, no views from windows)
-Hotel feels VERY secure and well attended to. Never felt as if there weren't eyes looking out for the safety of the clientele'
-My wife and I were repeatedly recognized by staff, offered free umbrellas to use in the rain, and even provided a personalized card and bottle of champagne upon our arrival (oh yeah, and our room was ready at 11 a.m.!)

In summary, even though I detest the lobby bathroom situation, I can't imagine having enjoyed a NYC hotel more than this. Feeling blessed and energized by our stay their, and thankful to the staff at this great hotel!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank damon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 28 May 2014
Thank you for taking the time to provide us with such great feedback.

We make every effort to provide our guest with a unique and memorable experience. The staff will be very happy to read your review. It's comments such as yours, that motivate the staff to continuously go above and beyond for our guests.

I'm happy to know that you and your wife enjoyed your overall honeymoon experience at The Sanctuary Hotel. I'm sorry if our lobby bathroom designed caused any sort of inconvenience or made you uncomfortable in any way.

Should your travels bring you back to NYC, please think of The Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

We booked this hotel direct for our weekend break to the big apple. Modern boutique style with a lovely, if some what very busy roof top bar. Rooms were sufficient in size for a weekend break. Beds very comfortable. The staff were exceptional!!

Room Tip: Premium King room was noticeably larger.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wendyarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 28 May 2014
Thank you for the great feedback.

We hope to have you back for another great stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gilbert, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

We have stayed at the Sanctuary several times and it is now, as New Yorkers who retired and relocated, our home away from home when in New York City. It is a modern Boutique hotel that is warm and inviting. Breakfast is included which is a lovely perk. You could not find a better location. It is convenient to Broadway, Rockefeller Center and Fifth Ave with all the great sites and restaurants in that area. The location is also convenient to the subway and any other local transportation. Best of all, the staff is the absolute best. They are professional, yet welcoming and they provide the absolute best service. We look forward to our next visit.

Room Tip: Love rooms overlooking 47th Street though rooms further towards the back of the hotel are quieter.
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AZCruiseLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 28 May 2014
We are delighted to hear that we are now your new "favorite place to stay in NYC".

We hope to welcome you back very soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

It was our first trip to New York celebrating our 25th wedding anniversary and the choice of hotel was excellent. Really good location and comfortable rooms. Our room on the first night was noisy and the next day we got allocated a room on the 6th floor - no trouble at all and the staff were brilliant. Highly recommend this nice hotel.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 May 2014
Thank you for choosing The Sanctuary Hotel as the place to celebrate such a special occasion.

We apologize if the noise caused and inconvenience and I'm happy to know that we could make immediate adjustments for you.

We would love to have you back again for another great experience.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

We booked our trip through Trailfinders for our honeymoon and were advised that many of their staff had stayed there and it was highly recommended!! We were not disappointed, the decor and smell when you walk in is delightful! Very modern, boutique - quirky style! Very Dark lighting which I personally love, as it creates a great ambience.
The staff get 10/10 - I would give more if I could!! The most helpful doormen, you are treated with so much respect and feel like your extremely important!! The rooftop bar/restaurant is as it's called a little haven!! Delightful, light, good food and drinks and a great vibe in the evenings!!
Rooms are compact but have everything you could possibly wish for, we spent most of our time sightseeing so didn't need a huge room.
The only sad thing was as we were on our honeymoon, Trailfinders had told the hotel who had no note of it. When the receptionist found out he said he was glad he now knew which led up to think we may get a complimentary drink or something which never happened. This really was a tiny thing though and I wouldn't mark the hotel down for it as it truly is a gem of a hotel within 30 second walk from Times Square!!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SALAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 May 2014
Thank you for giving us such wonderful feedback.

I am delighted to hear that we didn't disappoint. However, we are sorry that we missed your special occasion. I would love the opportunity to welcome you back again. Please don't hesitate to contact me directly for your next reservation and can be reached at Jeremy@sanctuaryhotelnyc.com. I would love to do something special for you.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Stayed here to celeberate my partner's 30th birthday last week. Excellent hotel, Excellent location and Excellent staff (very welcoming and accommodating) thank you so much for all your help in making this a great trip!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DazzaManc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 22 May 2014
We are excited to know that your visit to The Sanctuary Hotel was "excellent".

Should your travels bring you back to New York City, please think of us because we would love to have you here again.

Best Regards,

Jeremy Poon
General Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #61 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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