Somewhat small rooms, but location, service and the rest of the "package" more than make up for it. Front desk and door staff very welcoming, roof-top perfect for the afternoon (and after my stay even open for lunch :) )More
- Free Wifi
We had the most fantastic time whilst staying at the Sanctuary. Lovely clean room, excellent customer service. Reception desk staff, concierge and front door staff went over and above to be friendly and give advice when needed and arranged activities and transport eg helicopter flight and transfer back to airport with complete ease. Good basic complimentary breakfast included. Minutes away from all of the action of Times Square. The rooftop bar is a must to have a drink at after a busy day. If we return to NY I would definitely return to the Sanctuary
Thank you for sharing your wonderful experience with us.
We always appreciate when guests take the time out of their busy schedule to provide us with such great feedback. The staff will be excited to read about your comments and we all hope to see you back with us again for another great visit.
Great staff, clean hotel and steps away from all of the action. Hotel front desk staff is very friendly, professional and efficient. Seconds to check in, seconds to check out. Front door staff, extremely friendly and always willing to share a recommendation. You must try the roof top bar! This will be our go to hotel for our NYC trips going forward. Highly recommended.
Thank you for your comments.
We are delighted to know that you enjoyed your time with us and hope to see you back for another great visit.
This is the second time I have visited the Sanctuary Hotel and yet again it exceeded my expectations. I visited with my partner, parents and brother and it appears they made every attempt to locate our rooms opposite each other (they even upgraded us!!) which made our 5 night stay much better and convenient. The staff were very helpful suggesting nice restaurants to eat at and arranging transport. The room was clean, nicely decorated and the bed was incredibly comfy. The breakfast was nice but limited and I was very pleased to see that they had gluten free bread. The location, PERFECT. The food at the Tender Restaurant was one of the best meals I have ever had. It is a MUST if you're going to stay at the Sanctuary. Overall, it was a fantastic break and I would thoroughly recommend this hotel to anybody.
I am delighted to hear that you enjoyed your 5 night stay at The Sanctuary Hotel. Our goal is always to provide our guests with the best possible experiences.
We are also excited that you had the opportunity to visit our new restaurant, Tender.
We look forward to having you back in the near future.
After a long work day I was happy to be welcomed warmly at the front desk. Although there was a raging party going on in the lobby, my small room (typical size for this area) was quiet, clean and very comfortable.
We appreciate the feedback and hope to see you again soon.
It's hard to imagine that you are just a few hundred yards away from one of the most recognisable attractions in the western world, Times Square.
I can highly recommend the Sancturary Hotel. The staff are extremely courteous and helpful. From the doorman, reception staff, concieirge and bar personnel, you always were met with a greeting and a smile. The only negative was the breakfast personnel, they were pretty sour and were slow and seemed intent on avoiding eye contact at all costs. That said, it is not normal, at least not in my experience, that breakfast is invluded in the rate in a New York Hotel. The breakfast itself was basic, but adequate.
My room (204) was suitable for me travelling alone. It was clean and cleaned spotlessly each day. It probably would have been a little crowded if my wife had been travelling with me.
Prior to my arrival I received a mail from the hotel informing me that should I need any assistance in advance or during my stay then the hotel would be pleased to assist me. Which I thought was a nice touch.
I was visiting for a family occasion so didn't actually eat at the hotel. The Haven restaurant is on the roof along with the bar. Its very popular from what I could see so it would probably be advisable to book in advance.
The location is just perfect a relatively quiet (for New York) side street off Times Square/Broadway. Good access to the north and Central Park, Top of the Rock etc.
I would definetly stay here again.
Thank you for your review.
I'm happy to know that you enjoyed your overall experience at The Sanctuary Hotel. I'm sorry if our breakfast staff projected a manner that was sour. This is completely opposite of the service that we provide for our guests. Rest assured that I will address your concerns so that other future guests will not share the same experience.
We would love to see you back with us soon, so that you can see the improvements we made.