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“Stylish but not the best boutique in NYC” 3 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #59 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Stylish but not the best boutique in NYC”
3 of 5 bubbles Reviewed 5 June 2014

We chose the "Sanctuary" based on some other reviews, its location and, well, our interest to try somewhere else in the ever-expanding list of NYC modern boutique hotels. The staff were great - very helpful and genuinely so - and the hotel decor was certainly stylish (lots of dark colours and mood lighting) but for our tastes it was too much "nightclub" and not enough "hotel" (the lack of natural light (unless the main door is open) was noticeable). Echoing comments in other reviews, we also felt the rooms were on the small side (bathrooms ok, more the sleeping area that was small). The roof bar is good, but not as good in our view as some others at competing boutique hotels - the drinks & food menus are good and staff (again) helpful but it's smaller than some others and it's more a "party bar" than a "chill / lounge bar" (and hotel guests still have to compete with non guests for tables). The main gripe with our stay was just the level of noise in the hotel in the early hours - we were not on a high floor, so presumably higher up this may be less of an issue, but we were woken up (early morning) either by late night revellers or cleaning/bar staff, who were noisy for at least an hour, so in the end we had to call reception to sort things out (which they did, and did so quickly, and to be fair the problem did not occur again). But this class of small luxury hotel is a very competitive space........we enjoyed our stay (apart from the unplanned early wake-ups) but for our next NYC stay we are likely to resume our efforts to try out different boutique hotel options.

Room Tip: Avoid low floors to help guarantee an uninterrupted nights sleep!
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monty_Greenhedges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
I am absolutely disappointed that your experience here with us was not what it should have been. I'd like to sincerely apologize for the noise disturbances and will certainly address the issue.

The staff work so hard at providing our guest with the best possible stay. I could not be more proud of a better team that genuinely care about our hotel guests. We would love another opportunity to provide you with the experience you deserve and hope to have you back. Please do not hesitate to contact me directly for reservations. I can be reached by Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,861 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 5 June 2014

I would have really liked The Sanctuary if it weren't for the fact that my room (900) is so near to the rooftop bar that the blasting club music makes it feel like I'm trying to sleep in the middle of a party. The staff kindly gave me their last pair of earplugs, but c'mon - it's not ok to charge for this experience.

Room Tip: Avoid room 900 in the summer months - unless you want to party all night!
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  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Shnappaave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
I'd like to sincerely apologize for the inconvenience with the Rooftop noise. We strive to provide all our guests with the Sanctuary experience that they deserve and it's disappointing to know that we were not able to do that for you. Rest assured that I will certainly address the management team and make every effort to prevent future guests from experiencing this issue.

We hope that you will give us another opportunity in the future to make it right. Please do not hesitate to contact me for reservations. I can be reached at Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 4 June 2014

I went to NYC to see Hedwig and the Angry Inch (which is a must see by the way) and stayed a night here. Not only was the staff incredibly helpful, but we felt so safe here. You actually needed a key to use the elevator and that made me feel incredibly secure. The room was on the small size, but very comfortable. If you are in NYC the size of your room should make no difference because you are only there to sleep to be honest. Stay here, you won't regret it. I will definitely be back.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaniDarling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
We are excited to know that we were able to create your "best NYC experience ever".

The staff make every effort to provide our guests with the best possible services and we are glad that we could to that for you.

We would love to have you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
US
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

We just completed our 3rd stay at The Sanctuary. We wouldn't consider staying anywhere else in NYC. We enjoy every aspect of this hotel, but especially the great staff. They all make your visit a perfect one.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gattoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
We are always delighted to welcome back repeat guest at The Sanctuary Hotel. Our goal is to always create that home away from home experience.

Thank you for your comments and we look forward to your next visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
2 reviews
5 of 5 bubbles Reviewed 4 June 2014

Somewhat small rooms, but location, service and the rest of the "package" more than make up for it. Front desk and door staff very welcoming, roof-top perfect for the afternoon (and after my stay even open for lunch :) )

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ossi1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
Thank you for your feedback.

We would love to have you back for another great stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromsgrove, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 4 June 2014

We had the most fantastic time whilst staying at the Sanctuary. Lovely clean room, excellent customer service. Reception desk staff, concierge and front door staff went over and above to be friendly and give advice when needed and arranged activities and transport eg helicopter flight and transfer back to airport with complete ease. Good basic complimentary breakfast included. Minutes away from all of the action of Times Square. The rooftop bar is a must to have a drink at after a busy day. If we return to NY I would definitely return to the Sanctuary

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 4 June 2014
Thank you for sharing your wonderful experience with us.

We always appreciate when guests take the time out of their busy schedule to provide us with such great feedback. The staff will be excited to read about your comments and we all hope to see you back with us again for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
5 of 5 bubbles Reviewed 2 June 2014

Great staff, clean hotel and steps away from all of the action. Hotel front desk staff is very friendly, professional and efficient. Seconds to check in, seconds to check out. Front door staff, extremely friendly and always willing to share a recommendation. You must try the roof top bar! This will be our go to hotel for our NYC trips going forward. Highly recommended.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Corey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 5 June 2014
Thank you for your comments.

We are delighted to know that you enjoyed your time with us and hope to see you back for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #59 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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