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“Wonderful hotel in a great location.”

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Sanctuary Hotel New York
Ranked #74 of 467 Hotels in New York City
Certificate of Excellence
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful hotel in a great location.”
Reviewed 6 June 2014 via mobile

We thoroughly enjoyed our stay at the Sanctuary, rooms of typical size for a centrally located capital city hotel. Breakfast was great which set you up for the day. Staff can either make or break a stay at a hotel and I have to say the staff here MADE it. I have stayed at numerous hotels around the world and the staff here were the most helpful, friendly and cheerful staff I have ever come across and made our stay just that bit more special. If staff are not happy they should look elsewhere for work as they can ruin a stay for travellers in seconds. Special thanks have to go to Andrew on the front desk and to Brandon and Jimmy, the concierge staff who were the human equivalents of google. Thanks also go to the door staff whose names now escape me. But thanks to all for making our stay so enjoyable. We will be back!

Stayed June 2014
Helpful?
2 Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 9 June 2014
Thank you for sharing your wonderful experience with us.

Knowing that the staff "made" your stay here, brings smiles to all our faces. As we continue to strive to provide our guests with the very best, we hope to have the opportunity to welcome you back soon.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,005 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (777)
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English first
Tynemouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014

This hotel really was a Santuary to us during our recent 3 night stay in NYC, we couldn't wait to return after a long day in the bustling big city. Staff were fantastic - we were made to feel like royalty, breakfast was great, the room small but perfectly formed & location is fantastic. We even got a complimentary bottle of bubbly to celebrate our honeymoon! The only comment I would make is that it is also home to a pretty trendy bar so evenings get very busy and loud in the lobby area, but this bother us at all and our room was perfectly silent.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 9 June 2014
It's always great to hear when guests enjoy their experience with us.

We appreciate your feedback and hope to welcome you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navan
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

A wonderful stay, super Hotel excellent service from all staff they really made our trip a memorable birthday experience, complimentary breakfast was more than sufficient, would definitely return hopefully, the location is perfect.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Serena70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 9 June 2014
We are excited to hear that your experience with us "exceeded expectations".

We would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 June 2014

We chose the "Sanctuary" based on some other reviews, its location and, well, our interest to try somewhere else in the ever-expanding list of NYC modern boutique hotels. The staff were great - very helpful and genuinely so - and the hotel decor was certainly stylish (lots of dark colours and mood lighting) but for our tastes it was too much "nightclub" and not enough "hotel" (the lack of natural light (unless the main door is open) was noticeable). Echoing comments in other reviews, we also felt the rooms were on the small side (bathrooms ok, more the sleeping area that was small). The roof bar is good, but not as good in our view as some others at competing boutique hotels - the drinks & food menus are good and staff (again) helpful but it's smaller than some others and it's more a "party bar" than a "chill / lounge bar" (and hotel guests still have to compete with non guests for tables). The main gripe with our stay was just the level of noise in the hotel in the early hours - we were not on a high floor, so presumably higher up this may be less of an issue, but we were woken up (early morning) either by late night revellers or cleaning/bar staff, who were noisy for at least an hour, so in the end we had to call reception to sort things out (which they did, and did so quickly, and to be fair the problem did not occur again). But this class of small luxury hotel is a very competitive space........we enjoyed our stay (apart from the unplanned early wake-ups) but for our next NYC stay we are likely to resume our efforts to try out different boutique hotel options.

Room Tip: Avoid low floors to help guarantee an uninterrupted nights sleep!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monty_Greenhedges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
I am absolutely disappointed that your experience here with us was not what it should have been. I'd like to sincerely apologize for the noise disturbances and will certainly address the issue.

The staff work so hard at providing our guest with the best possible stay. I could not be more proud of a better team that genuinely care about our hotel guests. We would love another opportunity to provide you with the experience you deserve and hope to have you back. Please do not hesitate to contact me directly for reservations. I can be reached by Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2014

I would have really liked The Sanctuary if it weren't for the fact that my room (900) is so near to the rooftop bar that the blasting club music makes it feel like I'm trying to sleep in the middle of a party. The staff kindly gave me their last pair of earplugs, but c'mon - it's not ok to charge for this experience.

Room Tip: Avoid room 900 in the summer months - unless you want to party all night!
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  • Stayed June 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank Shnappaave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
I'd like to sincerely apologize for the inconvenience with the Rooftop noise. We strive to provide all our guests with the Sanctuary experience that they deserve and it's disappointing to know that we were not able to do that for you. Rest assured that I will certainly address the management team and make every effort to prevent future guests from experiencing this issue.

We hope that you will give us another opportunity in the future to make it right. Please do not hesitate to contact me for reservations. I can be reached at Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 June 2014

I went to NYC to see Hedwig and the Angry Inch (which is a must see by the way) and stayed a night here. Not only was the staff incredibly helpful, but we felt so safe here. You actually needed a key to use the elevator and that made me feel incredibly secure. The room was on the small size, but very comfortable. If you are in NYC the size of your room should make no difference because you are only there to sleep to be honest. Stay here, you won't regret it. I will definitely be back.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaniDarling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
We are excited to know that we were able to create your "best NYC experience ever".

The staff make every effort to provide our guests with the best possible services and we are glad that we could to that for you.

We would love to have you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
US
Level 5 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 June 2014

We just completed our 3rd stay at The Sanctuary. We wouldn't consider staying anywhere else in NYC. We enjoy every aspect of this hotel, but especially the great staff. They all make your visit a perfect one.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gattoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 6 June 2014
We are always delighted to welcome back repeat guest at The Sanctuary Hotel. Our goal is to always create that home away from home experience.

Thank you for your comments and we look forward to your next visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #74 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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