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“What a great surprise!”

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Sanctuary Hotel New York
Ranked #73 of 468 Hotels in New York City
Certificate of Excellence
Leicester, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“What a great surprise!”
Reviewed 20 June 2014 via mobile

Arrived later than planned on the Saturday night without any luggage due to airlines incompetence and the staff were extremely helpful and friendly, which certainly cheered me up from the experiences we had so far. The rooms were larger than I had expected from the reviews and well designed. Breakfast again was a lot better than I had expected from the reviews, with a choice of fresh pastries, muffins, bagels, egg, fruit, yoghurt and great coffee. This suited us perfectly. We only made one visit to the roof top bar, but think it is better for a younger crowd and was not to our taste, but worth going once for the views. Location was perfect near Times Square and the Rockefeller centre. The staff were exceptional, especially the doormen and Brandon, who helped us arrange our transfer. Our luggage did arrive the next day and the staff were as happy as we were! Would recommend for anyone wanting to visit New York.

Stayed June 2014, travelled as a couple
Helpful?
Thank radleyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 24 June 2014
We are delighted to know that you enjoyed your recent visit to The Sanctuary Hotel.

Our goal is to provide our guest with a memorable experience and we are glad that we could do that for you.

Would love to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,962 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (774)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2014 via mobile

we have been staying here since last Saturday and have found the staff most attentive and helpful. Our room is on 6th floor and we have experienced no noise. We have used the laundry service and are enjoying the very generous breakfast. As seniors we have been able to enjoy easy walks to Grand Central Station from the hotel. Fabulous stay. C&P

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coleen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 24 June 2014
We appreciate the wonderful feedback and are happy to know that you enjoyed your time with us.

We hope to see you in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

This hotel helps to make my trip to NY almost perfect. I enjoy everything - the location was perfect, the room very cozy with pretty view on the castle, the staff attitude can’t be better. May be not suitable for families with children and i didn’t see any, but will be best choice for friends and couples

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elena_Bogdan_Sofia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 24 June 2014
Thank you for sharing your experience with us.

We hope to see you again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

Just got home after a 5 day stay at the Sanctuary Hotel, we had a lovely stay and would definitely recommend it to others. The staff were so friendly and couldn't do enough to help, always happy and welcoming.
The rooms were lovely and the shower was wonderfully powerful. Breakfast was included and everything was topped up continuously so we never had to stand about waiting. Free hot and cold drinks available in the hotel reception too throughout the stay.
The hotels location was perfect and for my 4th trip to NY it was the best I'd stayed in. The subway along the road and Times Square buzzing there too.
We also tried the roof bar which was very busy but lovely. We didn't stay long as when the seats became free they were instantly reserved by the staff and we couldn't seem to get one. We enjoyed our drinks though and the staff again were friendly.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 June 2014
Thank you for staying with us at The Sanctuary Hotel. Knowing that you enjoyed your 5 day stay with us, brings smiles to all our faces.

We would love to have the chance to welcome you back again and hope to see you soon.

Best Wishes,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 June 2014

Stayed here in June. Absolutely loved the location. Just off Times Square and just a couple of blocks from the Rockefella Centre. Close to two subway stations also.
The staff were very accommodating and we received a complimentary room upgrade because it was my birthday. Our original room was on the street and very close to the bar speakers so was noisy, so we asked to be moved. This was sorted the same day and we were happy with our new room. There was some noise from the rooftop bar but we didn't expect a totally quiet stay in NYC. Room was very clean tidy.
Breakfast was included in our rate and was great for us. The usual things like bagels, toast, fruit, cereal, juice, eggs, coffee/tea etc.
We visited the rooftop bar once but it was quite cramped because there was a party going on. Drinks were expensive, $33 for two cocktails but again, this was NYC so what did we expect. There did seem to be some exclusivity for the rooftop with a queue downstairs by the lifts so you weren't allowed up unless you queued. We got up there from our room lift so not quite sure if this was allowed or not. We weren't turned away so we guess it was OK!
I would definitely recommend this hotel to others.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheForce11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 June 2014
We appreciate the feedback and apologize for any inconvenience that you may have experienced with noise. I am glad to hear that you enjoyed your overall experience with us.

We would love the opportunity to welcome you back again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

Our bucket list trip to New York City was threatened by my wife's bicycle accident and broken arm. But the staff at the Sanctuary were outstanding! Andrew, Brandon, Desney(?) were so very helpful and friendly...they went out of their way to make us feel comfortable. They made this such a great experience! The Hotel is perfectly located to Times Square and the Theater District. While the rooms are not large, they are efficiently designed and the beds are very comfortable.
Even the waiter at the Haven, Frankie, sat and chatted with us about New York and shared some of his personal experiences. The bonus was the continental breakfast! The quality and flavor was better than many other hotel experiences...they have very good coffee! Not having to buy breakfast in a city that is pricey is great. Stay at the Sanctuary!

Room Tip: Lower floors have no window view and frosted glass. However, upper rooms don't have that much o...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hick52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 23 June 2014
Thank you for sharing your experience with us.

We are happy to know that you enjoyed your 4 day visit with us. Andrew, Brandon and Desne, will be very delighted to read about your comments.

We hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 17 June 2014

We stayed for 6 nights and can't speak more highly of the staff. Everyone was so friendly and helpful.

When we checked-in we were allocated a room on the 5th floor which was quite a small with a small window facing a brick wall. The next morning we asked for a room with more natural light so we were allocated a room on the 8th floor which was great. The staff could not have been more accommodating. We were very impressed!!!

Also, location was sensational and we had no issues in relation to noise etc.

Highly recommended...,

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MickLoBianco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 18 June 2014
The staff will be so delighted to read about your comments. They make every effort to go above and beyond for all our guests and they will be happy to know that they could do that for you.

Should your travels bring you back to NYC, please think of The Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #73 of 468 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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