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Reviews (4,279)
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Reviewed 18 July 2014

This was our first visit (10 days) to New York City for my husband & I, we had been looking forward to this for many years! It was wonderful to be greeted at the Hotel entrance by the doorman taking our luggage to reception, (& every day after that too!) All the staff were very helpful, courteous, inviting & very friendly. Our room on the 4th floor, at the back of the hotel, was a good size, clean & quiet, with a walk-in closet plus room safe, and a large bathroom. The two restaurants serve excellent choices of food & the service is good too, we especially enjoyed the rooftop restaurant with brilliant views all around! At the end of a busy sightseeing day it was nice to return to a dimmer lighted hotel creating a soothing & relaxing ambience. The location was perfect (only a block or two) for Times Square, Broadway Theatres, Restaurants, Subways & Sightseeing Buses, & yet away from the hustle & bustle! We would highly recommend this hotel for couples, singles or business travellers.

Room Tip: I would recommend a room at the back of the hotel, we were on the 4th floor, very quiet!
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 21 July 2014

Thank you for choosing the Sanctuary Hotel as the place to stay for your 10 day New York City visit.

I'm happy that you were also able to experience both our restaurants. Many guests such as yourself, really enjoy the food and different experiences that they provide.

We hope to see you back with us in the future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Been to NY many times, but 1st time staying in the Theatre District. Stayed for 6 days and found the hotel's location was great, 1 block west to Time Square (packed with tourists), 1 block east to a quieter street with Radio City Music Hall and shopping. 5-10 minutes walking distance to ALL the shows. Rooms were clean and the free breakfast was great!

Best part of this hotel.... Jimmy, the concieger and the rest of the staff. Always friendly, so helpful and welcoming. Totally worth every penny!

Room Tip: Suite had 2 double beds, a rarity for New York. The room was on the 4th floor in the middle of the hotel, it was quiet and cool for the entire week.
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Shauna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 21 July 2014

Jimmy and the rest of the staff will be so delighted to read about your feedback. The staff really make every effort to provide our guests with a unique and memorable visit.

We hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager

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Reviewed 18 July 2014 via mobile

As the previous reviews indicate the location and facilities are great. We stayed in the cheapest room they have and while small it was well laid out, clean and pretty. What I really liked was the service given by the bell staff. They were incredibly friendly and went well beyond the expected to help us.

We were coming back from a trip to Vermont. The hotel has no parking but they get a discount? ($40/day) from a garage across the street. Due to the location I do NOT recommend this. It can take half an hour just to circle the block.

Stayed: July 2014
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 21 July 2014

We appreciate the great feedback and would love to see you back with us again soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Great hotel, 25 meters away from Times Square, customer service was amazing, everyone from cleaners to the concierge where helpful, rooms are small, but are modern and all you really need, rooftop bar is excellent

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank kd12342014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 21 July 2014

We are happy that you enjoyed your recent visit with us.

We would love to have you back for another great stay.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Awesome location, half a block from Times Square/TKTS stand. Perfect for going to a Broadway show. Staff could not have been nicer (from front desk, bellmen, to the staff at breakfast). Room was unique and spacious for nyc -- great bathroom and shower! Room's windows could have been a bit more insulated so I woke up a few times due to street noise, but all the pluses of the place outweigh a few car horns. Loved the rooftop restaurant, a cool "scene" - food was great. Free breakfast was delish, we appreciated the gluten free options. Will definitely be returning!

Room Tip: Read reviews about the first few floors having frosted windows, we requested a room on a higher floor -- ended up on the 5th floor.
  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Mamabear M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 21 July 2014

Thank you for your feedback.

We would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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