On first impression this hotel is nice. The front desk, especially Lauren, gave a warm welcome. But make no mistake this hotel values the revenue from the rooftop lounge, Haven, more than the revenue from the hotel. It is IMPOSSIBLE To get a good night sleep at Sanctuary. The first night of our three day stay they had a private party on the roof deck the noise was from the music, shouts, and whistling was so loud that it felt like we were actually attending the event. The event finally ended at 12:30am. Our room was on the 5th floor.
When I brought the unacceptable conditions up the following morning the staff was surprised that we were disturbed by the noise since our room was suppose to be a quiet room. They were responsive to our request to move to a quieter room and had folks move our luggage into the new
room on the 6th floor. Next night we could still hear the noise but it was not too bad but it was audible. Tonight, our third night is just ridiculous - the noise again is at such a high level you can hear the roar of laughing, hollering, and whistling along with the music. The lounge closes at 2:00am so we get to look forward to another hour and a half of no sleep. I am actually writing this review at 12:39am because it is impossible to sleep.
Sanctuary should decide what their primary business is - hotel or nightclub. I would NOT recommend this hotel unless you were planning to go to Haven and did not want to stumble too far to your hotel room.
Seriously for the price of the room you should expect a MUCH BETTER experience.
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more less
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