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Reviews (4,279)
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Reviewed 21 July 2014

We visited NYC as part of our honeymoon and the travel agent suggested this hotel. After the helpful reviews we decided this would be in the ideal place. When we arrived we were certainly not disappointed. The staff were really helpful and very friendly. The room was fantastic and ideal after the flight from London. The location is amazing and you can get to Rockafellacenter, Grand Central Station and Times Square within a few blocks. Breakfast was fine for what we required.

Cannot wait to go back and stay for a couple of nights to truly appreciate NYC and the Sanctuary Hotel

Stayed: October 2013, travelled as a couple
1  Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 22 July 2014

Thank you for your review.

We are happy to know that your experience with us was such a great one. We would love to see you back with us again in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

My daughter and I stayed for 3 nights to celebrate her birthday by attending a Yankee game. The staff was really helpful with suggestions for visiting places, restaurants, bus tickets for the Grayline tour, etc. I had let them know it was her birthday and they left a signed birthday card in our room. The room was small but adequate for our needs. Mattress felt a bit worn but we mostly passed out from exhaustion each night after all the walking we did. We had no issues whatsoever from noise, either from the street or the nightclub (we had a room on the 8th floor). Location is fantastic! So close to everything yet a little away from Times Square. Thanks for making my daughter's birthday so special!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank njpMOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 22 July 2014

I'm delighted to hear that you and your daughter enjoyed your 3 night stay with us. You found the perfect place to celebrate her birthday.

We appreciate your feedback and hope to have you back with us again for another special experience.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

Multiple time visitor to The Sanctuary! Best place to stay in NYC, hands down! Very convenient to many of the top attractions near Central Park and Rock Center. Rooftop lounge is a bonus and great place to unwind once the day is done.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 21 July 2014

Thank you for taking the time to post a review about your recent experience with us. We appreciate the great feedback and hope to see you back in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

On first impression this hotel is nice. The front desk, especially Lauren, gave a warm welcome. But make no mistake this hotel values the revenue from the rooftop lounge, Haven, more than the revenue from the hotel. It is IMPOSSIBLE To get a good night sleep at Sanctuary. The first night of our three day stay they had a private party on the roof deck the noise was from the music, shouts, and whistling was so loud that it felt like we were actually attending the event. The event finally ended at 12:30am. Our room was on the 5th floor.
When I brought the unacceptable conditions up the following morning the staff was surprised that we were disturbed by the noise since our room was suppose to be a quiet room. They were responsive to our request to move to a quieter room and had folks move our luggage into the new
room on the 6th floor. Next night we could still hear the noise but it was not too bad but it was audible. Tonight, our third night is just ridiculous - the noise again is at such a high level you can hear the roar of laughing, hollering, and whistling along with the music. The lounge closes at 2:00am so we get to look forward to another hour and a half of no sleep. I am actually writing this review at 12:39am because it is impossible to sleep.
Sanctuary should decide what their primary business is - hotel or nightclub. I would NOT recommend this hotel unless you were planning to go to Haven and did not want to stumble too far to your hotel room.
Seriously for the price of the room you should expect a MUCH BETTER experience.

Room Tip: Maybe second floor to get away from rooftop lounge noise - ridiculous!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Cbowab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 29 July 2014

We are very disappointed that your experience with us was not the way it should have been. The goal is to create a unique and memorable experience for everyone and I'd like to personally apologize for any inconveniences that the noise has caused.

Guest feedback holds great value and rest assured that I will certainly address this with the management team at Haven Rooftop. We will make the necessary adjustments so that future guests do not share the same experience.

We pride ourselves in being a discrete retreat away from the hustle and bustle of the hectic city and we will continue to work towards that.

Should you decide to give us another opportunity in the future, please contact me directly for reservations, so that I can ensure that you have an enjoyable stay. I can be reached at Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager

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Reviewed 19 July 2014 via mobile

It was a fun hotel- the rooftop patio is a fave and always busy.

Good location midtown.

Hotel service is top notch and very attentive.

We had a room on the 9th floor and it was loud bc of the rooftop bar but we didn't really mind bc we were part of the loudness!

Complaints: The rooms are small and feel a little mouldy.. Also the main lobby is very dark.

Stayed: July 2014
Thank nicola____484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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