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Reviewed 27 July 2014

Recently stayed here for a few days on a business trip -

Location is perfect - Rooms are fun and modern

Service is great - the concierge was very helpful -

I would definitely recommend this hotel to anyone wishing to enjoy New York to the fullest

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank CaribTennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 28 July 2014

Thank you for your feedback and hope to see you back in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

Just back after 4 nights with my missus and two girls - we're missing the experience already!

Around the corner from what seems the central meeting point of the world, Times Square! As the other reviewers have mentioned, this hotel is famed for its warmth and general hospitality of all the staff. I can certainly vouch for this and go on to say that it is a genuine warmth (as opposed to the overbearing variety!)

Its a classy hotel with comfortable rooms, albeit a tad small. But, this isn't really a big criticism at its in the heart of Manhattan and good value. The continental breakfast was certainly a good start to the day. The complimentary Wifi was well used, especially by my daughters! Another nice touch was the free water and iced tea and coffee available in the lobby 24/7

The staff...

Brandon, the concierge, is a true ambassador for this hotel, AND according to my missus he was very good looking - I begrudgingly agreed! That aside, he was a true gentleman in giving us ideas/tips to get around some of the tourist traps. He also recommended 2 restaurants on consecutive nights and both were brilliant and exactly fit the brief we gave him. 5 STAR service, Brandon!

Another mention needs to be given to Julio who had my girls entertained during our visit. To the point I got the comment "daddy, make sure you thank him" from them both.

Great hotel and great position!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Anil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 28 July 2014

Thank you for providing us with such a wonderful review.

Brandon, Julio and the rest of the staff will be so delighted to read about this. We would love to see you and your daughters back with us for another great visit.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

This is my second stay at the Sanctuary. I really love the staff - warm, friendly and very knowledgeable. The Haven is a great place to eat and relax. The only problem is the night of private parties. Although I was on the fifth floor, it was still pretty noisy. However, we were so tired from sight seeing, we did manage to sleep through most of the noise.
The Sanctuary is a home away from home but truly the staff is what makes me want to come back. They are fabulous!

Room Tip: The staff will guide you to a room that suits your needs.
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Vera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 4 August 2014

Thank you for your feedback.

I'm glad that your overall experience was pleasant. However, I'd like to apologize if the noise disturbance caused any inconvenience to you. I will certainly address your concerns with management of Haven Rooftop.

We would love to see you back with us again.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Went for a whole week and we wanted a central location, as a base. The Sanctuary was great, location is fabulous and the rooms, albeit small (especially with a weeks luggage - and having bought an extra suitcase full while there) are very usable and tastefully decorated.

Pros:
- The staff are excellent, really helpful, know who you are and nothing is ever a problem
- Continental breakfast - great way to start the day - gets you off on a good footing. But if you want something more substantial, go over to the Evergreen over the road, full cooked selection;
- Location - great positioning off Time Square and near the subway.

Cons:
- Lobby décor - a little too dark and gloomy
- Rooftop bar - caters for the locals, so you can't always get a place as a resident. Bit of a shame as the tables get booked up, but do try and grab yourself a table

Overall, definitely recommend this hotel. Great base for a really memorable visit to NYC.

Room Tip: Fifth floor was fantastic, near the rooftop bar, we imagine could be quite noisy; but why spend too much time in the room, when you've got the city on your door-step!
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 29 July 2014

I' m happy to know that you enjoyed your overall experience with us. We always appreciate when guests take the time to provide us with feedback.

We will certainly address your concerns with the rooftop and lobby in efforts of creating a better experience for everyone.

We hope to see you back soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

What a lovely hotel! From the moment I was greeted warmly by the front desk, to the easy check out I was happy. Best parts: extremely comfy bed and ample continental breakfast.

One downside: my room had no cell phone service

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Kampfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 28 July 2014

We appreciate the feedback and would love to see you back again soon.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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