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“Fantastic place and location....just amazing!”

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Sanctuary Hotel New York
Ranked #71 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 31 July 2014

First time to New York and loved it! I was celebrating my birthday and the hotel had a birthday card and cupcakes waiting in my room. what a great way to start the holiday. This hotel is half a block off of Time Square and didn't hear a thing at night. It is walking distance to Time Square, Rockafeller's, Grande Central Station, Empire State Building, Central Park, Broadway shows, 5th ave and of course great food! Rooms are clean and modern, staff was very friendly and the rooftop lounge was so relaxing during happy hour:) The suggestions from the concierge for supper and activities were excellent. Our favourite was Nino's 46. Would go back in a heart beat! If you are looking for a small, classy hotel that is close to everything the Sanctuary is what you are looking for!

Room Tip: We had a high level room 8th floor facing the alley away from time square
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank tandtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 4 August 2014

I'm glad to hear that our S.T.A.R. Managers (concierge) was able to offer a variety of great selections for your visit.

We appreciate the feedback and hope to have you back with us again.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,740 - 1,746 of 4,141 reviews

Reviewed 31 July 2014

My fiance and I stayed for a weekend to celebrate our 1 year engagement anniversary/signing our marriage license & his birthday and the staff could not have been more personable and kind and accomodating. They were so friendly when we were checking in and sent up Baked by Melissa (if you're not from NY they are amazing bite sized cupcakes) and a personalized card when they found out all we were celebrating that weekend. On top of that the hotel is spotless & comfortable & the rooftop bar is great!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 1 August 2014

We are excited to hear that you and your fiancé had such an enjoyable experience with us at The Sanctuary Hotel.

The staff make every effort to provide our guests with a unique and memorable visit and I'm glad that we could do that for you.

Should your travels bring you back to NYC, please think of The Sanctuary. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

This hotel is perfectly located in mid town Manhattan, just a two minute walk to Times Square. The rooms are comfortable and byManhattan standards, roomy. The staff were very obliging and extremely friendly.
I would strongly recommend this to all my friends.
The rooms were clean and we'll managed. The atmosphere was good, even though a bit more lighting would help. The foyer and lifts are quite dark with mood lighting, that sometimes make it hard to read,or find your lift button.
The a breakfast was,average, but there was not enough staff to keep the products moving.

The hotel Has a great rooftop bar. But that can also be a negative, as we had drunks wandering our hallway in the early hours of the morning trying to find their rooms. And when the bar becomes busy they take over the residents lift. I was constantly wondering whether the management consider themselves a hotel or a night club.

Stayed: July 2014, travelled as a couple
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 4 August 2014

We appreciate your feedback and are glad you enjoyed your time with us.

I'm sorry if other guests or patrons caused any inconvenience to you. We will certainly address your concerns in efforts of making The Sanctuary experience better for everyone.

We would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

This was a great find steps away from Times Square. The roof top resturant was delightful as was the service. I did not feel the setting was conducive for an 8 yr old party with the DJ spinning but we managed, I felt I should of been told about the atmosphere being similiar to a club scene. I would stay here again when I visit NYC for sure.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lisa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 1 August 2014

Thank you for your feedback.

We are happy that you and daughter enjoyed your experience here. I'm sorry if your rooftop experience was not what you expected.

We would love to have you back in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Live in Westchester County but stayed overnight for boyfriend's birthday in the city. Hotel is beautifuly decorated and staff are very nice and accommodating. Complimentary continental breakfast and free Wi Fi are definitely a plus. Excellent location. Wasn't that impressed with Haven rooftop restaurant and lounge, although lots of outside guests were coming there to hang out. Looks trendy but drinks are watered down and pricey. Overall we were very comfortable and would definitely stay at this hotel again.

Room Tip: Stayed in King room facing 47th street. You can see into the office across the street and they can s...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank TravelerTheresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 1 August 2014

I'm glad to hear that you enjoyed your overall experience with us.

I'm sorry if your Haven Rooftop experience was not what it should have been. I will certainly address your concerns with the management team.

We hope to see you back with us for another great stay.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

The Sanctuary was a refreshing place to stay during a recent Broadway weekend in NYC. We stayed here for one night on a quick theatre trip. It was the perfect distance from everything we needed with 15-20 minute walks to and from Grand Central Station and Studio 54 where we were seeing Cabaret. The rooms aren't large, but having stayed in some TINY rooms, these felt almost luxurious for city hotel rooms - maybe it was just the comfy bed! Haven, the rooftop bar, was a nice treat on a beautiful summer night and the bartenders were generous with their pours. Breakfast was included with our stay and the gluten free options (bread, cereal, hard-boiled eggs) were appreciated! The staff was very friendly and helpful. Our room as on the fourth floor and even though this hotel is right by a bustling area, the only noise we heard were late morning bells from the church next door.

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Elizabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 30 July 2014

We are happy to know that you enjoyed your weekend stay with us.

The staff will be excited to read about your comments and we all hope to have you back in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

We stayed her for a ladies trip and loved it!! I had researched A LOT of hotels to find something cute and chic but for a great price in Times Square. We picked this because the price and location was right and TripAdvisor rated it within the top 30/451 hotels in New York! Its just as beautiful as the hotel management pictures! The staff are AMAZINGLY friendly and helpful, the doorman was always there to open the door and great us, asked how our day was and remembered us! One of the girls had her birthday while we were there so I enquired on getting (buying) a bottle of champagne to celebrate so they offered us a complimentary one and brought it chilled right to our room!! Rooms are very nice- I was concerned about size but us 4 shopaholic girls were comfortable there! I've NEVER slept in a more comfortable bed, which is such an important thing after all the walking and touring you do in this city! I was initially concerned being right in Times Square would be loud and hard to sleep but it was actually quite quiet! Continental breakfast was included which was a nice feature and the main floor restaurant was lovely. We ate at the Have Rooftop Restaurant one night- beautiful setting, food was amazing and service was great! I would definitely recommend the Sanctuary to anyone, this hotel exceeded our expectations!!

Room Tip: Our room was perfect (616). Adjustable thermostat, quick elevators, quiet area.
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  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank PinkPartyMartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 29 July 2014

We are delighted to hear that you girls had such a fun trip with us. The staff make every effort to provide the very best and we are glad that we could do that for you.

We hope to have you all back with us again.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #71 of 471 Hotels in New York City
Price Range: £124 - £334 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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