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“Great Location, Helpful Staff”

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The Lexington New York City, Autograph Collection
Ranked #276 of 467 Hotels in New York City
Leeds
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great Location, Helpful Staff”
Reviewed 3 January 2014

My partner and I have just returned from four nights in NYC staying at the Lexington. We had read some indifferent reviews on Trip Advisor (at the time of booking I think the hotel was performing a refurbishment that caused some disruption to guests, however this has been completed and the place looks fresh).

I am pleased to report that the hotel is very good; the staff are extremely helpful from the doorman to the reception and housekeeping staff. The hotel has complimentary wifi which was much appreciated. There is also a Starbucks in reception which my partner loved as the only way to start the day; I found it entertaining how many guests were queuing for drinks in their PJ's.

The location in Midtown is great for hitting the sights; a few blocks over from Rockefeller Plaza, Chrysler Building and Time Square. The north/south Subway line 6 is only a couple of blocks away.

Would definitely recommend.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this review, 10 January 2014
Dear london_dr_sk,

Thank you so much for taking the time to provide us with your valuable feedback! We are so pleased that you had a great time during your stay. We hope that you will get a chance to try our F&B outlets the next time you are in NYC. Hope to welcome you back to The Lexington very soon!

Sincerely,
Gul Turkmenoglu
Assistant General Manager
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Bogue Chitto
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 January 2014

I took my granddaughter to New York City to celebrate her Sweet 16th birthday. We decided to stay at the Lexington Hotel on 48th Street and Lexington. This hotel is conveniently located in midtown and is close to lots of attractions. When we opened our door upon arrival we found the hotel and left my granddaughter a balloon bouquet with a birthday cupcake! What a nice touch this was. We had a nice-sized room and everyone was polite and helpful. I would definitely stay at the Lexington again.

Room Tip: Request a microwave and refrigerator when booking. They are complimentary. Could save you some mon...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darlene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gul T, Manager at The Lexington New York City, Autograph Collection, responded to this review, 3 January 2014
We are delighted that you enjoyed our hotel so much. Please come back soon.
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Norwalk, Connecticut
Level 5 Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 January 2014

I booked this hotel on expedia for an overnight birthday celebration for my daughter. I found out that the room did not have two beds..I called the hotel and they upgraded me with no issues. Additionally, they went out of there way to fulfill all of my requests and added a special touch in the room for my daughter..baloons, a birthday cupcake, jelly beans and a lovely note.

The hotel has a very european feel and the lobby is full of life..the staff could not have been nicer..I especially want to thank Merita from VIP services for going out of her way to make us feel like royalty!

Room Tip: High floor corner room
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  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank travelmom1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at The Lexington New York City, Autograph Collection, responded to this review, 3 January 2014
Dear travelmom1962,

Thank you for your kind words! I'm very glad to hear your had a great stay and will be sure to share your compliments with Merita. I hope to see you at our hotel again soon - Happy New Year!
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Madison, Wisconsin
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 December 2013

My family and I just spent 3 nights here between Xmas and NYE. The location is excellent for midtown access to Broadway and Times Square while far enough away not to be caught up in the maelstrom of blinding lights and swarming humanity. The hotel was intensly busy (as per the time of year) but they offer a Platinum desk that does a great job of assisting seasoned travellers. The regular king size room is typically NY small so ask for larger king size that offers 100 sq feet of extra room and 2 bathrooms!!
The bar area is ok and they provide you with coupons for a full breakfast in the adjoining Raffles diner which was a good deal. Autographs do not have a concierge club which is a drawback for some of us. The prices are typical for NYC and the actual concierge lady was quite helpful. In fact, the whole staff were extremely friendly and helpful, which, for NYC, is somewhat unusual.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColmK667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at The Lexington New York City, Autograph Collection, responded to this review, 3 January 2014
Dear ColmK667,

Thank you for taking the time to provide us with your valuable feedback! I am glad you enjoyed the hotel and had a nice experience here. I will be sure to share your kind words to the staff and hope to see you again soon!
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Knoxville, Tennessee
Level 3 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 December 2013

We booked The Lexington Autograph collection for our recent trip to NYC right after Thanksgiving. This was my fiancé's first trip to NYC so I wanted it to be a great experience. The Lexington is well located, only about 7 blocks from Times Square, 2 blocks from Rockefeller Center and about a 15 minute walk to the United Nations campus.

The green line is 2 blocks away making subway travel very easy, it was also extremely easy to catch a cab or utilize my favorite car service, Uber.

The hotel was well appointed, the lobby had obviously been recently renovated and made for a great first impression. We were upgraded to a corner room which helped make the normally small NYC hotel room feel a bit more spacious and inviting. The hotel also comped us breakfast for the entire 5 day stay. By my estimates this was about $125 worth of food. The service was excellent the entire time we were there, except for one evening when we requested a cork screw and did not receive one.

The room was nice, very well appointed and decorated in a very nice fashion. Definitely nice touches for what was obviously an older building. The bed was extremely comfortable. I never heard the neighbors which was greatly appreciated. The view, while not great was not bad either, we were looking right down Lexington Ave which was amusing if a bit loud at times. All in all it was a great hotel and provided easy access to all areas of the city, it was very simply to go out in the morning, come back for a quick rest and be out in the afternoon and evening and never be far away from the action.

Room Tip: Corner room was excellent and more spacious than a standard room. We were on the 27th floor and stil...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IHInternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this review, 3 January 2014
Dear IHInternational,

Thank you for taking the time to provide us with your valuable feedback! I am happy to hear that you loved our location and that you had a good visit to NYC. As we just went through a major renovation, we are always very proud to hear compliments of the decor and overall aesthetic and functionality of our hotel. I hope to welcome you back to The Lexington NYC very soon!

Sincerely,
Gul Turkmenoglu
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level 6 Contributor
117 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 30 December 2013

First up, the location is outstanding, just a few minutes walk to everywhere, but nicely removed from the overcrowding in Rockefeller and Times Square. The property itself is nicely done, rooms are a bit small (common in NYC), but the lobby was always overcrowded. We were there on a bad week maybe, but the front desk always had a queue, the concierge only seemed to work part time and there was always some tour group or another arriving or departing. Pre-arrival requests were only partially accommodated, meaning our children had to share a bed some rooms distant, but Xmas week seemed to be very busy all over town. We were on the 11th floor, and the basement nightclub was clearly audible until 2:30am on our first night.

No room service and no mini-bar, but as Marriott members we got free and reliable in-room wifi, unlike other guests who seemed to be dependent on the lobby for this. Midweek rates were good, but weekend was very expensive. We were happy with the 'average' price, but better options can be had for the $350+ per night they were asking over Fri/Sat.

Room Tip: Higher floors may offer an escape from the noise of the basement nightclub
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GRJ61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this review, 4 May 2014
Thank you for sharing your family’s stay at The Lexington NYC. I wanted to inform you that we have now opened our Elite Member Check in Desk, dedicated to our valued members. We have also initiated our personalized pre-arrival e-mails where you can directly connect with our Elite Loyalty Club Manager for your requests.We look forward to welcoming you back in the near future.
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Columbia, Maryland
Level 5 Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 29 December 2013

We called well in advance and are platinum members so we would have expected a room in which the two of us could stand up at the same time. This is NY and it was Christmas week so we made allowances and did not complain. However later, when checking out and eaves dropping on the elite concierge, I heard her being very accommodating to those who were checking in and requested something a bit larger. Next time I will ask for something a bit larger. That being said, the hotel is very festive, the decor funky and interesting, the rooms immaculate, bed and sheets were very comfortable and the service very nice. The walls are probably thinner than we would like and the room was constantly cold because of the windows which was poorly sealed and did not block out city noises as some windows do. It is well located if you in town during the holidays and want to spend a lot of time admiring the decorations. I would stay here again but would need to know the dimensions of the room or ask for one of those rooms with two bathrooms!

Room Tip: Call down to the front desk immediately if there is a draft from the windows. It doesn't take mu...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ViviColumbiaMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this review, 3 January 2014
Dear ViviColumbiaMaryland,

Thank you for taking the time to provide us with your valuable feedback! I will be sure to share your kind words with the staff and address the issues you have mentioned to the appropriate Departments so that we can use your feedback to further improve on guest service. Please reach out to the hotel prior to your next visit and we will try our best to accomodate your requests. I hope to welcome you back to The Lexington very soon!

Sincerely,
Gul Turkmenoglu
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lexington New York City, Autograph Collection

Property: The Lexington New York City, Autograph Collection
Address: 511 Lexington Avenue, at 48th Street, New York City, NY 10017
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#182 Luxury Hotel in New York City
#236 Romantic Hotel in New York City
#237 Family Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Lexington New York City, Autograph Collection 4*
Number of rooms: 725
Official Description (provided by the hotel):
Located in the heart of Midtown's fashionable East Side, The Lexington New York City, Autograph Collection debuted as part of the Marriott Autograph Collection hotel in summer 2013 after an extensive $46 million dollar transformation project. Our Midtown Manhattan hotel's full-service accommodations sit in a 28-story building offering 725 guestrooms and suites, with some featuring two baths or balconies. The Lexington Hotel New York City, Autograph Collection is steps from the United Nations, Grand Central Terminal and Park Avenue, and is walking distance to Rockefeller Center, Radio City Music Hall, Bloomingdales, Madison Avenue, Fifth Avenue shopping, Broadway theaters/Times Square, and many museums. The revitalized hotel has been completely transformed and is a great choice for business and leisure visitors looking for an upscale, iconic New York City hotel. ... more   less 
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Also Known As:
New York Radisson Hotel
Radisson Lexington Hotel New York
Radisson New York City
New York City Radisson
Radisson Lexington New York

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