The hotel itself is fantastic. The location is right in Times Square, and everything about the hotel is luxurious. The views out of some of the rooms, including the R Lounge, are as good as it gets for tourist. Rooms are large, comfortable, and clean. No complaints at all regarding the hotel/rooms; however, this is a really unfriendly hotel for Marriott Rewards members (I'm platinum). They don't have a concierge lounge, so they just give you vouchers for something off the R Lounge menu each night (appetizer). Here's a summary of my nights:
1. Fish tacos - EXTREMELY SMALL portion. Like, one bite tacos.
2. Chicken burger - I'm not sure this thing was cooked properly, it was really funky, left most of it uneaten
3. Grilled cheese panini - burnt. So burnt, that's all I tasted.
4. Redeemed my voucher for a soda only to avoid eating at the R Lounge again.
Breakfast is pretty weak as well compared to other Marriotts. One morning they didn't even put out the hot foods until 20 minutes after the room opened. They could learn a lot from the Marriott Marquis lounge, which is only a block away.
On top of all that, the hotel didn't credit the MR points to my account...so I have to call Marriott Customer Service and submit my receipts to get credit for the stay. I cancelled all of my future stays at this hotel and rebooked at other Marriotts in the area (Marquis, Lexington, and Algonquin are closeby).
- Official Description (provided by the hotel):
- Hotel housed in 1930s building, located between Avenue of the Americas & 7th Avenue. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance New York City
- Renaissance Hotel New York
- Renaissance Times Square
- Renaissance New York Hotel Times Square
- New York City Renaissance