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“Do not stay there..It's a nightmare”

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The Manhattan at Times Square Hotel
Ranked #261 of 473 Hotels in New York City
Reviewed 26 December 2013

I am staying in this hotel for 4 nights.
Location is good. Other than that, everything is bad.
I was told that the Air conditioning in the room is not working due to hotel remodeling.
They ask someone to open window for us.
I can hear all the noise from the street.
I can also hear the sound from other rooms even the window is closed before.
I cannot sleep well.
I paid money for internet, however, the internet is not stable.
I can not even get to internet for more than 3 minutes.
I give up finally.
Some staffs are not friendly. It depends on their mood.

  • Stayed: December 2013, travelled as a couple
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1  Thank Heidi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 31 December 2013

Dear Heidi P,

Thank you for posting a review about your Hotel stay. Your comments are very concerning and we apologize for the inconveniences you faced at the Hotel. We appreciate your understanding that due to the weather conditions this time of the year we are unable to provide air conditioning in the rooms but do have our system set to provide guests with heating to maintain a comfortable room temperature. Please contact me or any of the Managers on Duty on 212-581-3300 or via e-mail, manhattangr@mtshotel.com as we want to have the opportunity to discuss any concerns you have and restore your confidence back in the Hotel.

Yours in Hospitality,
Brendan Moraes-General Manager

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5,084 - 5,090 of 8,533 reviews

Reviewed 25 December 2013

Our stay at the Manhattan was quick, but very pleasant. The front desk staff was efficient and polite. Our room was clean and the housekeeping staff was friendly. The hotel is VERY central to NYC! A great spot to visit Rockefeller Center and Radio City Music Hall and OF COURSE Times Square. Overall an enjoyable stay!

  • Stayed: December 2013, travelled as a couple
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1  Thank MrsWillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 28 December 2013

Dear MrsWillis,

Thank you for posting a 5 star review about your recent stay. We are delighted that your stay experience at the Hotel was enjoyable and the service you received from the team friendly and efficient. We look forward to serving you again should your travels bring you back to the city.

Yours in Hospitality,
Brendan Moraes-General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2013

We wanted a hotel convenient to the theater district and this fit the need. The hotel was very clean and all service personnel were very friendly and accommodating. The price was very good and with a parking package made it well worth the stay. We will definitely stay here again.

Room Tip: We upgraded to a corner room so there was a view in two different directions which was great.
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  • Stayed: September 2013, travelled as a couple
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1  Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 28 December 2013

Dear Joseph A,

Thank you for taking the time to post a positive review about your recent stay. We are extremely happy that we were able to meet all your expectations at the Hotel and eagerly look forward to your return stay.

Yours in Hospitality,
Brendan Moraes-General Manager

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Reviewed 25 December 2013

I would reccomend this hotel to anyone going to new york.

the price vs loaction cannot be beaten. it is in the middle of times square but doesnt cost an arm and a leg.

the staff were very friendly when we got there and gave us an option of two rooms to chose from as there is construction going on in the main reception area.

  • Stayed: December 2013, travelled as a couple
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1  Thank The1927Clubber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 28 December 2013

Dear The1927Clubber,

Thank you for taking the time to post a 5 star review about your recent stay and for recommending the Hotel to other travelers. We are very happy to learn that we were able to meet all your expectations during your stay and anxiously await the opportunity to be of service to you again.

Yours in Hospitality,
Brendan Moraes-General Manager

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Reviewed 21 December 2013

After the "exciting" cab ride from LGA we pulled up to our hotel, the bell hop got our bags at curbside and we went in and was greeted by a smiling person behind the counter and in a few minutes we were heading to our room, 1928. Spending a few dollars more for the deluxe level(18th floor and above)and also requesting a corner room was worth it, also take advantage of the 50% email club they offer on their site and free WIFI. The hotel was dated and hopefully it will be updated from top to bottom, the room was very nice, everything worked and the view was of 7th and 50th.The housekeeping staff was very pleasant and greeted you with a smile. My wife visited the grab and go every morning and was greeted by John which treated us like family and remembered what we were doing and made you feel at home, VERY good person to have in that position. When we were checking out I was ill and he went above board to see that I was alright, like family, and with a hand shake and a smile( which was always on his face) we left this very nice hotel with good feelings to come back to. We were greeted by snow on Saturday12/14 and it made the perfect time to see NYC( we're from Florida) When we come back we will be staying at The Manhattan because of 1st the people, location and price. Thanks for your hospitality.

  • Stayed: December 2013, travelled as a couple
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4  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 24 December 2013

Dear Michael G,

Thank you for posting a positive review about your five star experience at the Hotel . We are delighted to know that your first trip to New York was memorable and the team eagerly awaits your return to the city.

Yours in Hospitality,
Brendan Moraes-General Manager

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Reviewed 19 December 2013

The location and price (booked when 40% off) allowed us to overlook the dated facilities and refurbishment process. We booked a room expecting to use a cot as such was listed as an amenity but were told upon arrival no cots allowed as they were a fire hazard. After being creative with sleep arrangements, we found bedding to be clean but minimal - heavier bedding would have been appreciated. Housekeeping staff overlooked servicing both of our rooms after our first night but sent staff quickly upon request. The location is great with a Starbucks nearby to allow one to skip the lobby coffee/snack station.

  • Stayed: December 2013, travelled with family
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1  Thank Dustin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 20 December 2013

Dear Dustin B,

Thank you for posting a review about your stay. We are disappointed to learn from your comments that we were unable to provide you with a five star experience at the Hotel. We apologize for the unfavorable experience you had with the room assignment and hope to have an opportunity to redeem ourselves should your travels bring you back to the city. Please contact me or any of the Managers on Duty on 212-581-3300 or via e-mail, manhattangr@mtshotel.com as we want to have the opportunity to restore your confidence in the Hotel for any future visits to the city.

Yours in Hospitality,
Brendan Moraes-General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

My wife and I, along our children in the past, have been staying at this hotel since it was constructed and was Lowe's City Squire! The location can't be beat and, with the renovation, it will be a very much in demand. Unfortunately, I must assume, the rate structure will not be as attractive as it is now.

We look forward to the completion of the renovation!

Paul

Room Tip: location, location, location, location, location, location, location, location, location, location...
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  • Stayed: December 2013, travelled as a couple
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Thank PAoscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 20 December 2013

Dear Paul,

Thank you for taking the time to post a positive review about your hotel stay. We appreciate your loyalty over the years and look forward to being of service to you on your next visit to the city.

Yours in Hospitality,
Brendan Moraes-General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #261 of 473 Hotels in New York City
Price Range: £88 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 685
Official Description (provided by the hotel):
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 
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