I stayed at the Manhattan for 7 nights on my honeymoon. When I booked it I knew it wasnt going to be anything fancy but this was just terrible. First of all the staff are rude and annoyed, this doesnt normally bother me because really how much do you need to speak to them. Then there was the issue with the lifts. This was a big one. Everyday there was a queue out the door to get in a lift. I know sometimes these things are busy, but everyday?? About 50 people waiting?? And to come back down the lifts was even worse. I waited 15 minutes on the 12th floor on one night, and as the people started to bank up we all just decided to use the fire escape stairs, down all 12 floors. I asked the staff about this and they said it was just because people came in at the same time and there was nothing they could do.
Then there's the rooms. Old and shabby. No fridge and no free wifi to the rooms. The bathrooms were old and dirty looking, however the bed was comfy. The worst part about this room was the noise. There is zero sound proofing on these rooms and doors and you can hear every single word said by anyone walking within 20 metres of your room. The doors all slammed as well, there were no soft close devices on any door, so any time anyone came or went their door slammed. I tried to close ours softly but it just wasnt possible. At all times including 1am.
The only plus is the location. It's right in the middle of Times Square and walking distance to everything you want. Just don't expect anything fancy or nice or with any form or luxury at all.
I wont be staying there again.
- Official Description (provided by the hotel):
- Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more less
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