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“Freezing”

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The Manhattan at Times Square Hotel
Ranked #298 of 466 Hotels in New York City
Perth, Australia
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Freezing”
Reviewed 24 June 2014

Stayed at this hotel last month and when it is 10 degrees found it unbelievable that a hotel doesn't have any heating and to have paper thin towels the size of a hand towel. The carpet was very dirty. The location was very good and the information desk was very helpful

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Jenni6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 27 June 2014
Dear Jenni6,

Thank you for posting a review. I sincerely apologize for any inconvenience you experienced during your stay. Please let us know if there is anything we can do to make up for this unfavorable experience by contacting us on 212-581-3300 or via e-mail manhattangr@mtshotel.com and we will be happy to assist your further.

Yours in Hospitality,
Brendan Moraes-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Hockessin, Delaware
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

My husband and I booked a room at the Manhattan at Times Square Hotel for June 12th to celebrate our anniversary. Unfortunately, central booking made a mistake and canceled our reservation. When we arrived, Allison handled the situation quickly and professionally! Without hesitation, she upgraded our room and presented us with an anniversary gift welcoming us to the hotel. She was so pleasant and offered fantastic customer service. We could not have asked for more! We will definitely return to this hotel on future visits because of the staff and location of this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank just4lsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 27 June 2014
Dear Kay M,

Thank you for posting a 5 star review. We sincerely appreciate your support and look forward to welcoming you back when you travel to New York.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Uk
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 June 2014

My husband and I have just returned from 5 days in New York to celebrate my special birthday. First impressions: Dorothy on reception was welcoming and presented me with a birthday bag of goodies - thank you - an excellent start. Hotel lobby is being updated but we still thought it was lovely. Breakfast bar is good value (and vouchers for a free breakfast very welcome). William was lovely and very helpful in finding me something I could eat as I am lactose intolerant. The room was clean, bright and comfortable and perfectly adequate for our needs. Water always hot in the bathroom. Maid service very good and always a friendly 'good morning' from the maids in the corridor. Michael (concierge) very helpful. The location is just excellent - a few minutes walk to Broadway, Times Square and the Rockerfellar Centre. We also purchased good value tickets from the very pleasant and efficient Laura on the Theatre Desk (more expensive than TKTS booth but the convenience was worth the extra money). Several school parties staying who were well behaved but a little noisy late evening (as teenagers can be) but this did not spoil anything. We would certainly recommend and visit again.

Room Tip: We had room 804 which was very good. 22 floors so quicker to get to the lower floors.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Surrey_UKCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 23 June 2014
Dear Surrey_UKCarol,

Thank you for taking the time to post a review and for recommending our Hotel to future travelers. We are delighted that you had a great experience during your stay at the Hotel and look forward to welcoming you back in the near future.

Yours in Hospitality,
Brendan Moraes-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg
Level 5 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 June 2014

We chose the hotel for its location, as well as its amenities as advertised on the website; the location was great for touring the city - subway was close, walking distance to several midtown sites - but the amenities were not all as they appeared. The swimming pool was non-existent, the "free wifi" was also non-existent - free internet was only available on one consol in the lobby. We didn't try the lobby breakfast, as for what we saw of the price, there was plenty of good-quality cafe fare in the same block. The deluxe room was functional, but not deluxe. I don't know if its an American thing, but there was almost no closet space. For central NY, I suppose the value wasn't bad, but just go into it with your eyes open.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank Joburg_Newt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 23 June 2014
Dear Joburg_Newt,

Thank you for your review. We do appreciate the feedback you have given us as this will help us in taking corrective measures to avoid future guests from experiencing the same concerns. We hope that you will afford us another opportunity to serve you should you travel back to to New York.

Yours in Hospitality,
Brendan Moraes-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
Reviewed 21 June 2014

any body going to NY, certainly would try o hop on to the hotel. very nice and clean property.

friendly atmosphere, helping staff specially MOHMMAD AND EDDIE, u are great. service on the toes.

Location that no other hotel provides, facing time square, easy approach..... i cannot miss the same second time

thank u all for making my first most memorable trip.

regards
manish

Room Tip: Got rooms facing time square, mazaing warm and comfortable room with lot of space.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Archna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 23 June 2014
Dear Archna A,

Thank you for posting a 5 star review. We are extremely happy to know that you had an amazing experience during your stay. I am delighted to share your positive comments with Mohammed and Eddie as well as the entire team at the Hotel. We look forward to welcoming you back soon.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonesborough, Tennessee
Level 1 Contributor
4 reviews
Reviewed 20 June 2014

Great value. Location was perfect...close to everything in Times Square. Room was clean and good sized for 4. Staff was courteous and our bell cap, Ron, was extremely helpful. Plan to stay here again next trip.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 23 June 2014
Dear Richard T,

Thank you for posting a 5 star review. We sincerely appreciate your support and are very glad to hear you enjoyed our location as well as our service during your stay. I am delighted to share your comments with our Bell Capt. Ron, and the entire team at the Hotel. We look forward to welcoming you back in the near future.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Level 6 Contributor
170 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 19 June 2014

This property is undergoing renovation. Overall it was acceptable but it was quite average and in our deluxe King suite, the bathroom floor had a 1 inch step up at the door entry without any kind of transition strip so both my wife and I stubbed our foot using the restroom at night. Most of the help was well trained and respectful except the gentlemen who was at the "theatre desk" who gave us the incorrect name of the theatre and location of our Broadway Show. He acted put out when we explained that we had already purchased tickets elsewhere and we just needed directions. The linens and mattress were superior. If you are paying for a room with a view, don't accept room #1 on any floor as it overlooks 52nd st and you don't get much of a view. The shower fixture worked well but the sink faucet was missing the cover on the handle and the handles were plumbed reverse (maybe they do it that way in NYC?). We paid under four hundred which for TS is below market but we don't feel like we in any sense found a "bargain."

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank valpo1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 23 June 2014
Dear Valpo1125,

Thank you for taking the time to write a review. I am very sorry for the inconveniences you faced at the Hotel and sincerely apologize for our shortcomings during your stay. Your comfort is our priority, and I do hope you give us another opportunity to better serve you on your return to the city.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Manhattan at Times Square Hotel

Property: The Manhattan at Times Square Hotel
Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #298 of 466 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 685
Official Description (provided by the hotel):
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 
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