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“Blood covered one corner of the room.”

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The Manhattan at Times Square Hotel
Ranked #296 of 468 Hotels in New York City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Blood covered one corner of the room.”
Reviewed 14 July 2014

Pictures are deceiving and service is very poor. Location is only plus. I would not recommend staying here if you are looking for a nice hotel, I would reconsider staying at this one. The hospitality is very poor and they take fees out of your account with out advising you first about the charges

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hankybo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 16 July 2014
Dear Hankybo,

Thank you for posting a review. We are concerned about your comments and appreciate the opportunity to discuss the same with you. Please contact me or any of our Managers on Duty on 212-581-3300 or via e-mail manhattangr@mtshotel.com so that we can communicate with you directly.

Yours in Hospitality,
Brendan Moraes-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,128 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,103)
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English first
Fort Wayne, Indiana
2 reviews
Reviewed 14 July 2014

The only positive thing I can say about the Hotel is the location. We were there with a big group that stayed at the hotel for 4 nights. The air conditioning didn't work in some of the rooms, broken hair dryers, ceiling peeling off, mold in bathrooms and so on. One of the rooms had BED BUGS. There is no bar or place for people to hang out at either. All in all I would not stay there ever again.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Jwhicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 16 July 2014
Dear Jwhicker,

Thank you for posting a review. Your comments are very disturbing and we would like to discuss the same with you further. Please contact me or any of our Managers on Duty on 212-581-3300 or via e-mail manhattangr@mtshotel.com

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New York City hotels

Florida
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 July 2014

My kids, (20 something), and I made a detour from our vacation and ended up in Manhattan. At 5 pm we realized we were going to spend the night so logged into hotel tonight and found this hotel for $150 tax included. That's a bargain to be at Times Square. We weren't there for the room but to see the city. The clerk was helpful with assuring me that we would had the type of room we requested with a roll away. Check in and out was super fast. The room was ok and clean. Not 5 star but good enough especially for what we paid. Staff was very nice. Internet is quite expensive especially for the speed and the fact that you can only use 2 devices at one time. Parking was quite expensive $53 but it's NYC and that's normal.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank dbbfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 16 July 2014
Dear dbbfl,

Thank you for posting a review. We appreciate your candid feedback to future travelers and hope to have another opportunity to host you should you travel back to the city.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 July 2014

Lobby is very modern and nice- with a breakfast bar and computers available for use. Reception staff was helpful with check in, and the concierge was great at providing us with directions for the subway.
The elevator system was a little bit on the dated side, and a little bit slow.
In terms of the rooms, they are fairly dated, but comfortable for the stay. Room was relatively clean, other than- we noticed significant staining and yellowing on the duvet on the bed in the room that we stayed in.
The housekeeping staff was extremely friendly.
Location wise it was perfect. So close to all of the main landmarks.
Wifi was way too expensive- 14.99 for one day of wifi. And parking was also on the pricey side 125$ for two days of parking.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank kmcdougall12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 16 July 2014
Dear kmcdougall12,

Thank you for your review. We appreciate your feedback and want you to know that we are in the process of making some enhancements at the Hotel that will benefit future guest stays. We appreciate your understating while we go through this process and hope to have another opportunity to serve you.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
Reviewed 13 July 2014

This hotel is located right next to Times square and has a lot of restaurants and bars close by. The rooms are dated and I had a bad first experience with the room we got. The duvet cover had food on it that either did not come out in the wash or the sheets were not replaced. I called guest services who were apologetic and they got the sheets changed right away. The rest of the room seemed clean however the rooms are small and there is not a lot of place to move around or store your baggage. Luckily we packed light and only had one suitcase which we stored in the closet so that we had some space to move around. Overall if you don't plan to spend a lot of time in your room, this hotel is a good choice because of its location and cost.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Cliff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 16 July 2014
Dear Cliff P,

Thank you for posting a review. Your feedback is appreciated as it allows us to improve our service delivery for future guest stays. We hope to have another opportunity to host you should you travel back to New York.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Creek, GA
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 July 2014

My daughter and I went to NYC for a few days recently. We stayed at the Hotel. We were very pleased. It was so convenient to the "action"! Within walking distance to great shopping, shows, theater and food. The only thing I didn't understand was why they didn't have a complimentary breakfast...had to pay for everything...even internet in our room...although you could go to the lobby and use it free. Overall it is a great place to stay!

Room Tip: We went on the 11th floor....was afraid it would be noisy at night being on Times Square but didn...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank JoAnn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 11 July 2014
Dear JoAnn W,

Thank you for posting a review. We are happy to learn that the location of the Hotel was convenient and that you were pleased with your stay experience. We look forward to hosting you again should you travel back to the city.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 July 2014

The Manhattan at Times Square is in a great location - just up from the hub of all the action. Plenty of Deli's and shopping all around. Everything is within walking distance. The hotel is a bit run down now and could do with an upgrade, elevator system old and slow. However the rooms were clean. We shared a room with our teenage boys which we found cramped for four of us, however when travelling on a budget this met the criteria. Wifi expensive so used free wifi in other places. Breakfast very expensive so we used local deli's. Really enjoyed having the coffee/tea making facilities in the room. Overall a good choice.

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Dustygirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, 11 July 2014
Dear Dustygirl44,

Thank you for posting a review. We appreciate the feedback you have given us and want you to know that we are making some enhancements at the Hotel and are currently in the process of modernizing our elevators. We appreciate your understanding while we go through this process and look forward to welcoming you again should your travels bring you back to New York.

Yours in Hospitality,
Brendan Moraes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Manhattan at Times Square Hotel

Property: The Manhattan at Times Square Hotel
Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #296 of 468 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 685
Official Description (provided by the hotel):
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 
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