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“Sheraton- very disappointing but...”

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Sheraton New York Times Square Hotel
Ranked #289 of 467 Hotels in New York City
GreenLeadersSilver level
Long Island, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Sheraton- very disappointing but...”
Reviewed 2 July 2012

Recently I attended a conference taking place at the Sheraton Hotel. I have stayed in hotels worldwide, but the Sheraton is in a class all its own. We arrived late to the conference and decided to check our luggage and go straight to the conference.
That didn't work because checking each piece of luggage would amount to a hefty fee. However, I've checked luggage all over the world gratis, as a courtesy.
When we checked in we weren't even told how to find the elevator. We had to ask another guest.
I had inquired about a refrigerator, but at check-in nothing was mentioned. However, at checkout I was charged for the refrigerator, and for use of the mini bar for both rooms., and we weren't the only ones.
The only bright spot was Ahmed at the front desk. He took the time to listen to everything, and tried to do everything he could to accommodate us. The Sheraton needs more employees like him.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cassie0495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 5 July 2012
Cassie0495,

Thank you for the review. First and foremost we would like to apologize for any and all issues you experienced. Upon arrival it seems that your experienced was off to a bad start. Our mini-bars have malfunctioned in the past falsely charging our guests and this is an issues we are working on. It is so great to hear that one of our employees made a difference in your stay and was helpful to you. We would like to make this right, please reach out to us directly prior to your return so that we can give you the experience you deserve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2012

Nyc hotels can be really hit and miss, but everything about this hotel was outstanding. I was told that most of the hotel had undergone a recent renovation, which was clear. Everything was very clean and new.

The room was surprisingly large for a hotel in Times Square, including a larger bathroom. Room included a work desk, free wifi, a minibar and Starbucks coffee (my room also included free bottled water, but not all rooms do). The business center in the lobby was great for when I needed to print out concert tickets - and there was no charge. Drinks at the bar were expensive at $15-$20 a pop, but that's not really far off for that area.

It's also a few blocks from the more dense Times Square crowds, which is also nice. I would stay here again, except I find the Times Square experience totally overrated, quite draining and frequently annoying, and would stay in a different part of town next time. But for Midtown business meetings or other work travel, this place is a very safe choice.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorldKimbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 2 July 2012
Worldkimbo,

Thank you for the wonderful review! There is nothing better than getting outstanding feedback from our guests. It is great to hear that you enjoyed our facilities and your time with us. We hope to welcome you back to NYC soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in New York City
#183 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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