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“Awesome location”

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Sheraton New York Times Square Hotel
Ranked #291 of 467 Hotels in New York City
GreenLeadersSilver level
Fort Myers, Florida
Level 6 Contributor
133 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Awesome location”
Reviewed 10 February 2014

Very nice hotel in a near perfect location for exploring mid town Manhattan. Safe location, clean, nice mid sized rooms. Shower was not great. Advise getting breakfast elsewhere, as it's expensive for what you get (but great coffee). Starbucks in lobby is a convenience.

Room Tip: Careful as construction on the street can be noisy.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 11 February 2014
Hello Richard C,

Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay.

I agree our location is perfect. Being located near Times Square Central Park and Great Shopping it is so easy to get around and see all parts of the great city of New York. We look forward to your next visit!


Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Newnan, Georgia
Level 4 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 February 2014

The hotel is adequate, nothing special, dated but clean. The meal I ordered from room service was very good.

What makes this hotel wonderful is the location! I was able to walk to Broadway theaters in minutes as well as wonderful restaurants. Would stay here again.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YogaRosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 11 February 2014
Dear YogaRosie,

Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay.

I agree our location is perfect. Being located near Times Square, Central Park and Great Shopping it is so easy to get around and see all parts of the great city of New York.

We at the Sheraton New York Times Square are so happy to hear you will be back for another stay in the future!

Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belmont, NC
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 February 2014

This is the 2nd year we have stayed at this hotel for a group trip to NYC. The hotel is very clean and is in the perfect location. We were able to easily walk to Times Square, the theatres, great restaurants, 5th Avenue, and many other attractions in the city. There is also a subway entrance right at the hotel so we were able to jump on the subway very easily. The hotel staff is great-very welcoming and accommodating at arrival. The concierge recommended some great restaurants and the lobby was a great place to hang out with friends, have a drink or access the internet. Plan to stay at this hotel every time we return to NYC.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KeelinTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 11 February 2014
Dear Keelintime,

Thank you for sharing your experience. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team.

I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to everywhere.

We at the Sheraton New York Times Square are so happy to hear you will be back for another stay in the future!

Warm regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 February 2014

The hotel itself is great and we had no complaints. When we booked in December, parking was listed as $45. By the time we went in February, it had apparently risen to $50. We checked in at 11:30 on Saturday and checked out at 12:00 Sunday. SO we parked for 24.5 hours. We were charged $29 for that extra half hour. Pretty ridiculous. Had I known, we would have grabbed the car earlier.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatiePW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 12 February 2014
Hello Katie PW,

Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay.

The Parking facility located near our Property is an independent company and set their own rates. We apologize for any inconveniences the price may have caused you during your stay. Here we take guest feedback very seriously and will take into consideration all of your thoughts. We look forward to your next visit!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Young America, MN
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2014

We stayed in December in room 3040. We loved everything. The hotel was beautiful and the staff exceptional. Everyone was very friendly and helpful. Joy helps us and did a remarkable job!! Only downfall no free parking. :(

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChicInternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 10 February 2014
Hello Chicinternational,

Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Joy was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through.

Thank you and please ensure you do visit us again and spread the happiness!

Warm regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 February 2014 via mobile

So were up here for the weekend. The location is awesome. Close to all points. 2 separate subway lines within 2 blocks. The rooms were clean. Bed was firm and comfortable. Very fast internet. The bathroom was small, but again it was clean. We stayed on the 40th floor.

What made it just good. The elevator situation sucks. Really it does. Make sure you add 10-15 min of travel time when you take the elevators. Parking is pretty pricey at $51 every 24 hours. There is in and out service, so the $$$ can start racking up if you expect to drive. Leave the car in the garage and take the subway.

If you can get a good deal the property is nice.

It was a good trip.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 10 February 2014
Dear MC,

Thank you so much for taking the time to write this review. I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to everywhere.

I do want to apologize for the mechanical difficulties the elevators may have caused you during your stay our Engineering Staff did addressed the delay as quickly as possible. Our Director of Engineering takes this feedback very seriously and has been notified. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us know what service specifically needs to be improved. On behalf of our team we hope you will return and give us another chance.

Sincerely,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

My stay was average, room is enough for a sleep and little more. Staff at reception lack manners, no smiles even a 'thank you'. Ordered a small starter through room service which consisted of half a fruit and some cheese which was charged at $25. Good location, central to everything by foot.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atlanticas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 10 February 2014
Dear Atlanticas,

Thank you so much for taking the time to write this review. I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to everywhere.

I do want to apologize for the difficulties you had with the poor service response you experienced at our Front Desk. Our Director of the Front Office takes this feedback very seriously and has been notified. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us know what service specifically needs to be improved. On behalf of our team we hope you will return and give us another chance.

Sincerely,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in New York City
#186 Luxury Hotel in New York City
#200 Romantic Hotel in New York City
#215 Family Hotel in New York City
#222 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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