We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sheraton New York Times Square Hotel
Nearby Hotels
Hotel Belleclaire(New York City)(Great Value!)
US$237
US$206
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Fitness centre
Hotel Edison Times Square(New York City)
US$223
US$203
Triumph Hotels
View Deal
  • Bar/Lounge
  • Fitness centre
Park Central Hotel New York(New York City)(Great Value!)
US$210
US$170
Hotels.com
View Deal
  • Bar/Lounge
  • Fitness centre
US$308
US$274
Booking.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Crowne Plaza Times Square Manhattan(New York City)(Great Value!)
US$313
US$232
Travelocity
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
NYLO New York City(New York City)(Great Value!)
US$322
US$267
Expedia.com
View Deal
Certificate of Excellence
  • Restaurant
  • Bar/Lounge
US$515
US$415
Expedia.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Millennium Broadway New York Times Square(New York City)(Great Value!)
US$390
US$219
Expedia.com
View Deal
  • Restaurant
  • Room Service
Blue Moon Hotel(New York City)(Great Value!)
US$296
US$112
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
The New Yorker A Wyndham Hotel(New York City)(Great Value!)
US$241
Hotelpower.com
View Deal
  • Restaurant
  • Room Service
Reviews (8,897)
Filter reviews
8,897 results
Traveller rating
2,909
3,266
1,669
611
442
Traveller type
Time of year
LanguageAll languages
More languages
2,909
3,266
1,669
611
442
Show reviews that mention
All reviewsthe club loungecentral parktimes squaregreat locationnew yorkbusy hotelstarbucks coffeelarge hotelfew blocksrockefeller centersubway stationhigher floorbig applestreet noiseelevatorlobbynyc
FilterAll languages
Updating list...
5,470 - 5,475 of 8,897 reviews
Reviewed 20 June 2014

This hotel is centrally located, with so many tourist sites within easy walking distance. The rooms are clean and nicely decorated. Bathroom space is limited but acceptable. All staff were friendly and accommodating.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cunningtim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded 23 June 2014

Hello Cunningtim,

Thanks so much for your kind review. I'm so pleased that you enjoyed our location and its proximity to all that New York has to offer but a few blocks from the hustle and bustle to provide our guests a space where they can relax and renew. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team.

We certainly hope you will choose to stay with us in the future the next time you are in New York City.

Warm Regards,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Jonathan Lomitola and his team at the Sheraton Times Square couldn't have been more helpful during my stay this week. First, he reached out personally via email a few days before I was to check in to introduce himself and see if I had any questions. My check in was flagged so that we could meet in person as I was checking in. When I asked for both an early check in and a late check out due to the conference schedule I was on, he was accommodating. Best customer service I've recieved from a large-chain-hotel in a long time.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Alison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded 23 June 2014

Hello Alison A,

Thank you for submitting this review. Your kind words regarding the friendly check in and departure service of our staff are greatly appreciated and that you enjoyed memorable interactions with our associates. It is so wonderful to hear that Jonathan was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through. We look forward to your next visit!

Warm Regards,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

You can't beat the location, in between Central Park and Times Square! Nice lobby, fast internet, clean rooms, however, the bathroom shower water pressure was very weak and rooms were also small. They also charged you $4/bag for the baggage check service, this should be a free service, just like any other top end chain hotel.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank businessTraveller301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded 19 June 2014

Hello Businesstraveller,

Thank you for your review. Our location is second to none we are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. Here we take guest feedback very seriously and we apologize for any inconveniences caused by the shower water pressure during your stay our Director of Engineering has been notified. We would love another chance to show you a great experience. We look forward to your next visit!


Warm Regards,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

The Sheraton New York Times Square Hotel was a fine stop for a couple of nights. The location is wonderful, being very close to Times Square. The staff were helpful and kind. The rooms were clean. The only thing preventing me from giving this hotel a 5-star notice was the size of the room. It was small even for NYC standards. I would stay there again, though. Nice hotel.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Brad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded 19 June 2014

Hello Brad S,

Thanks so much for your kind review. I'm so pleased that you enjoyed our location and its proximity to all that New York has to offer but a few blocks from the hustle and bustle to provide our guests a space where they can relax and renew. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team.

We are so happy to hear you will be back for another stay in the future!

Warm Regards,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

Yes, I'm not joking. This is the smallest hotel room I've ever been. A cruise ship cabin seems bigger than this hole. It's nicely decorated, but there is no drawers - none, and very limited closet space. And if the bathroom was any smaller, it should be called "washroom".
You got the picture, right?

On the bright side, as many other said before me, the location in fantastic. The lobby is like a bus station, and it's a mega hotel, not cozy or friendly, just a place to sleep and take a shower when visiting NYC.

The club lounge is always extremely crowded, with poor service and limited options for breakfast.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Vicente R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded 19 June 2014

Hello Vicente R,

I agree our location is perfect. Being located near Times Square Central Park, Rockefeller and also great Shopping it is so easy to get around and see all parts of great city of New York.

I do want to apologize for the difficulties you had with the Front Desk Staff not explaining the room availability during your check in to address your room concerns also your experience regarding the poor Staff service during the busy time in our Club Lounge. Our Director of the Front Office and Food and Beverage has been notified. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us know what service specifically needs to be improved.

On behalf of our team we apologize for your unpleasant experience while staying at the Sheraton New York Times Square and would love another chance to show you the experience you deserve.

Sincerely,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews