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“Nice property! Great Location!”

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Sheraton New York Times Square Hotel
Ranked #290 of 466 Hotels in New York City
GreenLeadersSilver level
Chandigarh, India
Level 6 Contributor
122 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Nice property! Great Location!”
Reviewed 3 July 2014

Stayed here for three nights, while visiting NY with family. Great location from tourist point of view. For Starwood Gold or platinum members there is a seperate line and an express check-in, for others its a long wait.

Staff is courteous. Hotel charge 10$ per person per day for the fitness center. During check-in the guy made fitness center and the wi-fi in the room complimentary for us. If you ask for a room on higher floor with nice view, they do provide you that, as we were.

Rooms are clean and spacious. Breakfast was included in our stay, but i won't recommend that. It is better to grab a bite and coffee from the Starbucks at their lobby.

Will definitely stay here again. 5 Star for its location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rijul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello RiJulc,

Thank you for sharing the very helpful and quick service you experienced during your check in, there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation.

We are so happy to hear you will be back for another stay in the future!


Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,624)
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Hendrik-Ido-Ambacht, The Netherlands
Level 6 Contributor
143 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 July 2014

We are currently staying in this hotel, not the cheapest one, but really get a feeling of being gueats. Even this evening the rain kept pouring down, they put a carpet in the lobbey for customers cenveinance, also direct cleaning of the wet floor, really customer centricity.
Within 3-5 walking/strolling minutes in Times Square and near Central Park, superb.
The rooms are good, beds are great, cleaning is outstanding. In case of help needed all staff is helping out very friendly. Next time we visits NYC, no doubt, we will come back :-)

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello Jan V,

Thank you for the great feedback regarding our newly renovated rooms and the comfort of our Sheraton Sweet Sleeper. We are happy to provide our guests a space where they can relax and renew. We are happy our hotel met all your needs during your stay

Your kind words regarding the friendly service of our Staff are greatly appreciated and we look forward to sharing them with our team. Guest satisfaction is our number one goal and there is nothing better than achieving that! I agree our location is perfect. Being located near Times Square Central Park and Rockefeller Center it is so easy to get around and see all parts of the great city of New York.

We at the Sheraton New York Times Square are so happy to hear you will be back for another stay in the future!


Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 July 2014

I stayed at the Sheraton Times Square recently for a conference, and it really is a nice hotel for that sort of event. The hotel and rooms appear to have been recently updated and it's nicely appointed throughout.

I don't have any complaints about the Sheraton. If you're a Starwood Gold or Platinum member you'll get express service at check-in, which was nice. It looked like the folks in the other lines had quite a wait to get a room, however.

The location is good. Obviously if you're looking to participate in the more touristy aspects of NYC you're in the right place. I was able to quickly jog to Central Park in the mornings, which was very nice. There are also subway stops that are extremely convenient to the hotel, so getting around was simple. The hotel is also right between two locations of The Halal Guys... so if you go and don't try their street meat you're missing out on a great dining experience!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello AKnight,

Thank you for sharing the very helpful and quick service you experienced during your check in, there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding our Front Desk Staff are greatly appreciated and we look forward to sharing them with our team. Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. We look forward to your next visit!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 6 Contributor
234 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 2 July 2014

Stayed on the concierge level recently and, for the money, could not have been more pleased. Though the room itself was average, it was spacious by NYC standards and the amenities were terrific. Paying a bit extra for concierge gave us greater flexibility and freedom while traveling with family. We missed the evening libations, but did indulge in the morning coffee and continental breakfast while printing out boarding passes and reading the newspaper all while looking out at the city skyline. It is a short stroll to Times Square, Broadway shows, Central Park, Lincoln Center and many other city "hot" spots. You can even people watch from the comfort of a comfy niche in the front of the hotel that fronts on the street. Dining and transportation options are plentiful. All in all, would definitely return when visiting the city again.

Room Tip: Spring for concierge level for added amenities.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HBSonGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello HBSonGal,

Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that!

I am very happy to hear how you enjoyed the comfort and great views of our Club Lounge. Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team!

I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to everywhere.

We at the Sheraton New York Times Square are so happy to hear you will be back for another stay in the future!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middle Village, New York
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 July 2014

We had family visting from out of town and we met them at the Sheraton NY Times Square Hotel. At checkin everyone was all smiles and it was quick and easy. We were very happy with our room. It was clean and lots of light in the bathroom. The location is perfect for everything. You can walk to Central Park, Rockerfeller Center, Broadway, Times Square and there is a subway stop right outside if you want to go further. There is a restaurant and bar in the hotel and plenty of places to eat right outside. Ray's pizza is perfect for real NY pizza. I would definitely stay at this hotel again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello Maria D,

Thank you for the great feedback regarding our newly renovated rooms and the comfort of our Sheraton Sweet Sleeper. We are happy to provide our guests a space where they can relax and renew. We are happy our hotel met all your needs during your stay

Your kind words regarding the friendly check in service of our Front Desk Staff are greatly appreciated and we look forward to sharing them with our team. Guest satisfaction is our number one goal and there is nothing better than achieving that! I agree our location is perfect. Being located near Times Square Central Park and Rockefeller Center it is so easy to get around and see all parts of the great city of New York.

We at the Sheraton New York Times Square are so happy to hear you will be back for another stay in the future!


Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 July 2014

Three stars are based on the check in and re-check in process that takes forever with lines out the door. Not really a place I would stay again. Rooms are clean and well lit. Location was ideal. $8 for a bottle of water is a bit excessive too.

Room Tip: All the rooms are standard.
See more room tips
Green Features: I was not aware of their environmentally friendly packages.
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MyEnzo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello MyEnzo1,

Thank you so much for taking the time to write this review. I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to everywhere.

I do want to apologize for the difficulties you had with the delayed check in. Our Director of the Front Office takes this feedback very seriously and has been notified. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us know what service specifically needs to be improved. On behalf of our team we hope you will return and give us another chance.

Sincerely,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartland, Wisconsin
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 July 2014

Great hotel with a great location. Just blocks away from broadway shows and many restaurants close by. Enjoyed the bar. Would stay again but we were on the 42nd floor it would have been nicer to have been on 20th or lower so you would not have had to take the bullet of a elevator that made your ears pop each time you went up or down.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jillwork116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello Jillwark116,

Thanks so much for your kind review. I'm so pleased that you enjoyed our location and its proximity to all that New York has to offer but a few blocks from the hustle and bustle to provide our guests a space where they can relax and renew.

We are so happy to hear you will be back for another stay in the future!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in New York City
#185 Luxury Hotel in New York City
#199 Romantic Hotel in New York City
#214 Family Hotel in New York City
#221 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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