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“Excellent staff and location, basic room”

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Sheraton New York Times Square Hotel
Ranked #288 of 468 Hotels in New York City
GreenLeadersSilver level
Minneapolis, Minnesota
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Excellent staff and location, basic room”
Reviewed 5 July 2014

This hotel has a fabulous location- a 10 minute walk to Central Park, a 15 minute walk to times square, a 10 minute walk to many excellent and interesting restaurants on 9th St (Hell's Kitchen), a short walk to many Broadway shows, 2 short blocks to MOMA- and more. And there is a convenient subway stop right around the corner from the entrance to the hotel.
Our room was a little small, but clean and attractive. It showed a little wear- such as a lose end of wallpaper in the bathroom. It was "functional," and worked fine for travelors who were intent on seeing the sights and only slept in the room.

Room Tip: For an entertaining breakfast, try the 810 Deli, right across the street from the entrance. The pla...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drtroppo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 8 July 2014
Hello Drtroppo,

Thank you for your review. Our location is second to none we are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. Here we take guest feedback very seriously and we apologize for any inconveniences caused by the wallpaper in the bathroom during your stay our Director of Engineering has been notified. We would love another chance to show you a great experience. We look forward to your next visit!


Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2014

Mr. Harper
Senior Vice President
Sheraton Hotles and Resorts Groups

Dear Mr. Harper:

I would like to take this opportunity to personally thank you for the kind and helpful service provided to me by one of your employees, Fren Dilan.

As a frequent customer of hotels, I have a chance to encounter many different levels of experience and professionalism. Being in a service business myself, I realize the value of superior customer service. I would be remiss if I did not share your success story with you.

During a visit to the Sheraton New York, my daughter needed ice for an injury. Fren stepped up and went beyond my expectations. He guided me around and made sure my daughter was quickly taken care of.

Keep up the good work and I hope you hire more employees like Fren.

Sincerely,

Charles A. Primer
President, Bear Creek Federation

Room Tip: Excellent customer service!
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  • Stayed July 2014, travelled with family
    • Value
    • Service
Helpful?
4 Thank c p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 8 July 2014
Dear Mr. Primer,

Thank you for sharing your experience. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Fren was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through

Thank you and please ensure you do visit us again and spread the happiness!

Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, LA
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 July 2014

When we arrived, everything was arranged exactly as we'd requested. & we'd requested a lot! 2 connecting rooms each with double beds and 1 of the rooms feather free. We had special needs due to traveling with my son with Down Syndrome and my elderly mom. They contacted me in advance of our stay to see how they could help. And they followed up and checked on us during our stay. They were outstanding and our visit to this hotel was magical. Very close to Times Square (short few blocks walk). The lobby bar has large "bay windows" surrounding you in windows, where you can sit in comfort while feeling like you're sitting outside on the streets of NYC. And Ahmed was such an attentive and accommodating server. Thank you for everything!

Room Tip: No Swimming pool in this hotel. But we had so much to do in NYC we didn't miss it.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reNew_0rleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello ReNew_Orleans,

Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! It is so wonderful to hear that Ahmed was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through. Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team

Thank you and please ensure you do visit us again and spread the happiness!

Sincerely,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jerusalem, Israel
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 July 2014

Sheraton New York Time Square is very well located right between Central Park and Time Square. If you love midtown New York, this location will be excellent for you. A few blocks away from New York Penn Station, this hotel is very well located.

The room was nice and we had a good comfort. The bathroom was a little small but it's still nice and comfy. I will recommend this hotel for both families and young couple.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ohio347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello Ohio347,

There is nothing we love to hear more than our guests loving their experience with us! I am happy you enjoyed the comfort of our Sheraton Sweet Sleeper and our newly renovated rooms. We are happy to provide our guests a space where they can relax and renew.

Our location is second to none we are just close enough to Times Square, Rockefeller Center and so many great NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation.

There is nothing that makes us happier than hearing that you would recommend us when coming to New York City! We look forward to your next visit!

Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dayton, OH
2 reviews
Reviewed 3 July 2014

My daughter and I ( from Ohio) stayed here recently for four nights along with friends from Arizona. We had a wonderful experience. My daughter has Cerebral Palsy and is in a power wheelchair. We had an accessible room with a roll-in shower which was perfect for us: the location on the North Side of Times Square was great and allowed us to make frequent forays out in all directions to shows, shopping, restaurants and tourist sites. The most noteworthy thing for us however was how genuinely helpful and courteous the staff were. From the assistant director of the Front Office, Jonathan Lomitola, who answered my questions and facilitated us with our reservation, to the front door bellman who made us so welcome, by picking up on my daughter's name and stopping traffic so we could unload her, to the other JL (Jorge Leiva) who helped us with arrangements for departure, we could not have had more friendly and helpful hosts! Kudos to them. The adjoining parking garage with direct access to the hotel was also very convenient.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irlandadayton_OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello Irlandadayton_OH,

Thank you for sharing your thoughts and experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Jonathan and Jorge were able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through.

Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation.

Thank you and please ensure you do visit us again and spread the happiness!



Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 July 2014

My husband and I recently stayed at Sheraton New York Times Square while being to NYC and we had one of the horrifying experience that one can have with accommodation.Basically they located us between tow rooms that were given to a family of several children.We barely could get some sleep due to children's hitting doors and going back and forth the rooms.Finally they changed our room but this time we had several difficulties with blocked bath tub and sink's tube!
Overall we had to stay at hotel room waiting for their people to come and fix things while being in such a tight schedule to take advantage of our short trip to NYC!
To make the annoying malfunctioning hotel complete,their front desk were calling us at 06:00 am to check on us and asking if the problem was fixed last night! I mean ,seriously ???!!!
If you are thinking of staying at this hotel,DON"T !!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PinkPoupee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello PinkPoupee,

I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we may have the opportunity to address all of your concerns.

In regards to addressing your concerns I would like to arrange a time to speak with you directly to discuss all of your concerns and offer you some options that will help resolve the matter. Please contact me directly at (joseph.giordano@Sheraton.com).


Sincerely,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
Level Contributor
122 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 3 July 2014

Stayed here for three nights, while visiting NY with family. Great location from tourist point of view. For Starwood Gold or platinum members there is a seperate line and an express check-in, for others its a long wait.

Staff is courteous. Hotel charge 10$ per person per day for the fitness center. During check-in the guy made fitness center and the wi-fi in the room complimentary for us. If you ask for a room on higher floor with nice view, they do provide you that, as we were.

Rooms are clean and spacious. Breakfast was included in our stay, but i won't recommend that. It is better to grab a bite and coffee from the Starbucks at their lobby.

Will definitely stay here again. 5 Star for its location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rijul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe G, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, 7 July 2014
Hello RiJulc,

Thank you for sharing the very helpful and quick service you experienced during your check in, there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation.

We are so happy to hear you will be back for another stay in the future!


Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Green Hotel in New York City
#185 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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