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“Excellent location”

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Sheraton New York Times Square Hotel
Ranked #288 of 467 Hotels in New York City
GreenLeadersSilver level
Singapore
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent location”
Reviewed 5 August 2014

Comfortable room, but tiny bathroom. Hotel in excellent location for theatres, restaurants and Central Park. Lobby always busy, no matter what time of day. Able to book open top bus trip and Statue of Liberty/Ellis Island trips from hotel.
Ok for a short stay, but too busy for any length of time.

Room Tip: Busy hotel. Bathrooms small. Ok for couple only.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Joyce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review, 7 August 2014
Hello Joyce G,

Thank you for staying with us on your recent visit to New York City. We are pleased to hear you enjoyed comfortable accommodations and excellent proximity to the city’s finest attractions. Thank you for your comments—we always appreciate feedback from our guests as it helps us to maintain the high standards that you expect from Sheraton. Please come back and visit us again soon!

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,730 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,623)
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Manchester, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2014 via mobile

My wife booked us in for a 3 night stay and it was hectic to say the least!
room was dated and noisy at night .
situated near times sq it is not for the faint hearted! Too busy in july. reception area was crazy at night and day! wish we had stayed somewhere else to be honest.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank topsox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review, 7 August 2014
Hello topsox,

We are very sorry to hear that you were not satisfied with your stay at the Sheraton New York Times Square Hotel. We appreciate your feedback and would like to speak with you in greater detail in order to understand how we might improve. Please contact our guest relations manager at joseph.giordano@sheraton.com at your earliest convenience. We would love another chance to make it up to you on your next trip to New York City.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

Very good service from hotel staff, but very disappointed with facilities inside the room, the hotel is very old itself, and the fridge is not available to use (minibar all filled inside the fridge, with sensors placed such that if you remove items for a few seconds you get charged, BEWARE!), and remember to bring your own toiletries, toothbrush is not free here. The telephone is very hard to use, and i have heard stories that someone didnt put down the phone properly and got charged 1k+ USD for a phone call. There is also no free wifi.

  • Stayed August 2014, travelled solo
    • Service
Helpful?
1 Thank james g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review, 5 August 2014
Hello James G,

Thank you for taking the time to write a review about your stay at the Sheraton New York Times Square Hotel. We are pleased to hear you enjoyed great service, but regret that you felt disappointed with accommodations and overall value. You will be happy to know there is complimentary high-speed Internet access via Wi-Fi in the lobby of the hotel, as well as The Link @ Sheraton computer stations also in the lobby. Additionally, Wi-Fi is free throughout the hotel for all SPG members. We hope that you’ll be back again to stay with us, as we are confident that you will have a much better experience next time around.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 August 2014 via mobile

Just a common hotel like others in NYC friendly staff small rooms busy busy ..,
If the rate is good for you book it .., good location close to subway stations .
Helpful bell man but half job done and always waiting for tip so get ready to have change if you accept any help.

Stayed August 2014
Helpful?
1 Thank Lasfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review, 5 August 2014
Hello Lasfour,

Thank you for your review. We would love another opportunity to show you why our hotel is different from so many others in New York City. Our restaurant, Hudson Market, offers the finest in casual dining, and signature drinks at the Club Lounge are not to be missed. If you like fitness, you’ll adore our state-of-the-art gym, and please don’t forget to try out our expert concierge services for insider tips and exclusive access. We hope that you’ll return soon, if for nothing else than our one-of-a-kind location.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 August 2014

We went here for GFNY because it was one of the listed hotels for racers.
Rooms were big for NY size hotels but the beds were very unconfortable.
Cleanless was OK, but the hotel definitley needs un update!
If you are planning ahead, go with time, unless you are a prefered guest; the line for check in is always very long!
The lobby is always packed of people, but that is Times Square, so if you like this location and the room is cheap then you should go for it!
A lot of groups or conferences take place here, so expect to see a lot of movement in and around! It is a big hotel!!

  • Stayed May 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Samanta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review, 5 August 2014
Hello Samantha C,

Thank you for taking the time to review our hotel. We appreciate your honesty, as it is a great help in our pursuit of excellence for each and every guest. We are particularly grateful for your feedback about our beds; a good night’s sleep is paramount when traveling. We hope you’ll be back to stay with us again. We are confident that you’ll have a better experience with us next time around.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 August 2014

The hotel was very nice. Great location...just far enough way from Time Square for peace while sleeping. The staff was very helpful. We asked for late check out on a Sunday and was accommodated with no problem by the front desk. Check-in lines were a little long but the process was smooth and the staff was helpful and very courteous. They were able to accommodate by getting rooms all on the same for our family. The wait for the rooms was not long at all after the check-in time. This is a definite stay for us again...reasonable room rates...booked 4 months in advance of our travel though. If you plan ahead, you can get great rates for superior accommodations considering it is Times Square!

Room Tip: We stayed on the lower level...better elevator access especially during ver busy travel seasons.
See more room tips
Green Features: Air does shut off while room is not occupied. The staff is willing to adjust that if necessary.
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank wilsondlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review, 5 August 2014
Hello Wilsondlm,

Thank you for staying with us and for writing such a wonderful, detailed review of your experience at the Sheraton New York Times Square Hotel! We are pleased that you were satisfied with your stay, and that you enjoyed your trip to New York City. We hope that you’ll be back again to experience some other amenities that our hotel has to offer, including dinner at Hudson Market. Thanks again, and we hope to see you again soon!

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2014 via mobile

Hotel is in a great location to enjoy time square but it ends there. It is expensive (even for New York), marginal service (I will skip the customer service sagas), and not the newest inside (typical of a 3 star hotel that looks 10 years old). On the plus side, lots of people and activity and street vendors just outside the door. You definitely feel in the middle of everything. Short walk to Time Square and you get the experience near you.

Stayed August 2014
Helpful?
1 Thank Ehjerpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review, 5 August 2014
Hello EhJerpe,

Thank you for staying at the Sheraton New York Times Square Hotel. We’re glad you enjoyed our prime location in the heart of New York City, but we are sorry to hear your overall experience wasn’t what you had expected. We pride ourselves on providing excellent customer service and first-class amenities for our guests, and we will be looking into the issues you’ve outlined.

We hope you’ll be back to stay with us again. We are confident that you’ll be treated to a far more characteristic experience.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in New York City
#185 Luxury Hotel in New York City
#199 Romantic Hotel in New York City
#214 Family Hotel in New York City
#221 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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