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“Soho in London it ain't - but was Grand none the less!” 5 of 5 bubbles
Review of Soho Grand Hotel

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Soho Grand Hotel
Ranked #165 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Soho in London it ain't - but was Grand none the less!”
5 of 5 bubbles Reviewed 21 June 2014

I don't like American Hotels or Airlines. Best to get it out of the way. I find all that "have a nice day" forced friendliness, irritating and unnecessary. For my purposes the Soho Grand was the wrong end of the island - but was game to try something different. 'Different' is the appropriate word here - it had charm, stylish, non brash. Attentive without being over bearing. The service was subtle but effective. I stayed in one of the smaller suites - this was useful for my purposes as I needed to conduct meetings in private. I explained my requirements to the front desk on check-in - gave them a list of my meetings and requirements for food/drinks orders for room service for the entire week. They did not miss a thing and went way beyond what I would have expected...

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank zach f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,873 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Lewes
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 June 2014 via mobile

I love this hotel - it has a cool and chilled out vibe, at the same time as providing excellent service. I use it when I am working in the financial district - it's a lovely walk at the beginning/end of a busy day. The 'standard' rooms are great - I happily live in them for 4 nights at a time. The staff are always so friendly and welcome me back every visit.

Stayed June 2014, travelled on business
Helpful?
Thank louise_richardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 20 June 2014

The location is great and the style is unquestionable but the service is dreadful. From check in, to breakfast to evening cocktails it really was all about looking good and nothing else. I have never had such poor service.

  • Stayed April 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Travels69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

I have stayed at the Soho Grand Hotel numerous times for business...so suffice to say there is something about it worth coming back for.

Still I think this hotel lacks a few things for the price. The location is great, but the rooms are small and could do with a little lift. It needs to be bought into the new age. Also other than your tiny hotel room, there's not much added value here.

Do stay here, but i think there are probably better boutique hotels around now.

Customer service is ok. Nothing exceptional

  • Stayed July 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ibeenthereandthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon, Massachusetts
Level Contributor
349 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

This hit the mark, as I was looking for a nice hotel that was a 10 min walk or less from Hudson Square. Generally, it feels upscale, lobby on the 2nd floor (a bit surprising), with a nice view and good service, across the board (impressive). However, it could use some updating. They go for the classic feel, but at times, it just felt a bit dated.

Rooms -- solid by NYC standards. Very clean, and ample room (again, its contextual). The bed was super comfortable, firm but soft. Lots of light choices, and free wifi across the hotel (worked for Netflix too!). TV was not one of those hotel tvs with 8 channels that takes a year to change a channel also. Breakfast was nice as well.

Bathrooms were large enough, but very dated -- like my grandmother's bathroom from 1988. They need a complete refresh incl. new showers if they want to stick at this price point and image.

Location is good if its what you are looking for -- 5 min walk to the subway... or to the Holland Tunnel :) Canal Street intersection can be a traffic nightmare BTW. Pet friendly with a dog park next door.

Outside noise is an issue, but better if you get a room higher up. The local area is full of nice cafes and shops also. Fitness room was rather small but still functional.

Recommended, and I would consider going back.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 17 June 2014

The soho grand its a very nice hotel,i think they must change the size of the beds,are to small,they said that a bed queen size its a king,but its a mistake,after i complained they change me the room
But something that its impossible to understand its the air aconditionig,its imossible to be n the room with this machine,the noise its like to have a V8 engine in the room
I hope hey will change this very soon

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Marcelo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
1 review
5 of 5 bubbles Reviewed 17 June 2014

we stayed for one night in the soho grand and it was very pleasant, the staff were extremely helpful, we had a small issue and it was dealt with almost immediately.
the only one thing is the rooms are a bit smallish. But we got upgraded!
Thank you!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mendel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Soho Grand Hotel

Property: Soho Grand Hotel
Address: 310 West Broadway, New York City, NY 10013-2225
Region: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#95 Romantic Hotel in New York City
#121 Luxury Hotel in New York City
#128 Business Hotel in New York City
#129 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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