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Reviews (3,196)
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Reviewed 3 weeks ago

Great location on W Broadway, close to Chinatown and Tribeca, easy access to high end fashion shopping in Soho, and several nice eating establishments as well. Cab to midtown or take the subway where ever you want to go in NY. Room was small but tastefully done with a nice bathroom.

  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlynch548, Executive Assistant to the General Manager at Soho Grand Hotel, responded to this reviewResponded 2 weeks ago

Jim D,

Thank you for taking the time to share, we are pleased to learn that you enjoyed your stay with us here at Soho Grand!

Come the time of your next visit please feel free to reach out to our director of guest relations, Kelley Fahey. She can provide you with preferred rates, her contact is kfahey@sohogrand.com. We look forward to welcoming you back upon your next trip to New York!

All the best,

MEGAN LYNCH
Executive Assistant to the General Manager
SOHO GRAND HOTEL
310 W BROADWAY
NEW YORK CITY, 10013
TEL 212.965.3057
EMAIL mlynch@sohogrand.com
SOHOGRAND.COM

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Reviewed 3 weeks ago via mobile

I have been staying at the Soho Grand for over a decade. Never disappoints. Great location for both business and leisure. Rooms are comfortable albeit a bit cramped. The staff - especially the doorman are great and food and bar is great place to hang out as is their lounge area. Rooms on the top floor or the corner interconnecting suite are perfect.

Stayed: April 2018, travelled on business
Thank EJS0172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlynch548, Executive Assistant to the General Manager at Soho Grand Hotel, responded to this reviewResponded 2 weeks ago

EJS0172,

Thank you for taking the time to share your experience with us here on TripAdvisor. We are thrilled to learn that you enjoyed your stay and look forward to having the opportunity to welcome you back on your next trip to New York.

All the best,

MEGAN LYNCH
Executive Assistant to the General Manager
SOHO GRAND HOTEL
310 W BROADWAY
NEW YORK CITY, 10013
TEL 212.965.3057
EMAIL mlynch@sohogrand.com
SOHOGRAND.COM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

1. If you don't want to be on a floor with DOGS, you best request a room NOT on a dog floor. No one at front desk warned us. Dogs BARKING ! ( LOUDLY). I also don't want to be in a room which was previously occupied by a dog.
2. No make up mirror in bathroom. Even lower end to mid range hotels offer magnified mirrors for makeup in bathrooms.
3. Rooms come with 3 bath towels . If a couple wants to shower before dinner and , the next morning, they would have to request another towel and face cloths.
4. We had to request twice for an additional bath towel + 2 face cloths. Twice they got the request wrong. We gave up and used our face cloths the 2nd morning. ( twice)
5. carpets are worn
6. hallways and lobby extremely DARK
7. Doorman: Not sure who he was . i assume he was doorman . Did NOT greet us, open the door . We had to inquire where the lobby was located.

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 171Foodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlynch548, Executive Assistant to the General Manager at Soho Grand Hotel, responded to this reviewResponded 2 weeks ago

171Foodie,

Thank you for taking the time to share your thoughts with us here on TripAdvisor. I am sorry to learn about the issues that you had throughout your time here. We are a very pet-friendly property and we do ask that any requests in regards to animals are made prior to booking. We only allow dogs on two floors of our property so we are certainly able to accommodate accordingly. To note as well, makeup mirrors are available upon request. We do hope that you enjoyed your overall stay with us here at Soho Grand. We hope to have the opportunity to welcome you back on your next trip to New York. Please feel free to reach out to me directly should you need anything at all.

Warmly,

MEGAN LYNCH
Executive Assistant to the General Manager
SOHO GRAND HOTEL
310 W BROADWAY
NEW YORK CITY, 10013
TEL 212.965.3057
EMAIL mlynch@sohogrand.com
SOHOGRAND.COM


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Reviewed 3 weeks ago

My husband brought me here for three nights for my birthday last week.
I was treated as if no one had ever had a birthday before!
Specific thanks to Kelsey, Jackie and Reid who made me feel so very special.
A lovely hotel - we'll absolutely be back.

Room Tip: A corner room is really special
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Josie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlynch548, Executive Assistant to the General Manager at Soho Grand Hotel, responded to this reviewResponded 2 weeks ago

Josie P,

Thank you for taking the time to share your experience with us here at Soho Grand. We are pleased to learn that our team left a lasting impression and helped to make your time here more enjoyable. We hope to have the opportunity to welcome you back upon your next trip to New York, please reach out to me directly should you need anything at all.

Warmly,

MEGAN LYNCH
Executive Assistant to the General Manager
SOHO GRAND HOTEL
310 W BROADWAY
NEW YORK CITY, 10013
TEL 212.965.3057
EMAIL mlynch@sohogrand.com
SOHOGRAND.COM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We've stayed in NYC a number of times, however back in 2016 we decided to stay in central Soho, which is why we chose this hotel. We initially had another hotel booked, and only a few days earlier, we decided to splash out a little extra for the Soho Grand, we were definitely pleased with our choice. In Soho, while you'll pay more, compared to midtown and other areas, it's a better experience in my opinion, access to the Hudson river side, shopping district, awesome restaurant and access to walking to other areas with ease. The hotel has some class about it, no frills, however nice bar, nice rooms, typical NYC size wise, however that's OK, as expected. This time our 2.5 year old daughter stayed with us, staff even brought her a pet fish to enjoy for the week while we stayed there, this was a nice gesture, she loved it, waking up to her new pet fish each morning.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank hotel_project
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlynch548, Executive Assistant to the General Manager at Soho Grand Hotel, responded to this reviewResponded 3 weeks ago

Hotel_project,

Thank you for taking the time to share your experience with us at Soho Grand, we are so grateful for your continued loyalty and hope to feel like a home away from home to you and your family. Your kind words are appreciated, we hope you're loving the new fish as an addition to your family!

We look forward to having the opportunity to welcome you back soon, please reach out to me directly should you need anything at all!

Warmly,

MEGAN LYNCH
Executive Assistant to the General Manager
SOHO GRAND HOTEL
310 W BROADWAY
NEW YORK CITY, 10013
TEL 212.965.3057
EMAIL mlynch@sohogrand.com
SOHOGRAND.COM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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