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“Favorite hotel in NYC” 5 of 5 bubbles
Review of The Surrey

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The Surrey
Ranked #54 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reno, NV
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Favorite hotel in NYC”
5 of 5 bubbles Reviewed 29 June 2011

We usually visit NY about 1-2 x/year and have stayed at a number of other hotels ranked highly on Trip Advisor (Casablanca, Alex, Bryant Park, Sofitel, Renaissance Times Square). We've been really happy with all those places but the Surrey is our new favorite place to stay. You don't have the free breakfast that some of the other hotels have, but most of the time, we like to go out and find something anyhow (E.A.T. down the street was perfect for us). The showers were absolutely awesome (almost TOO powerful) and the beds are incredibly comfortable. We also loved the upper East side location away from the masses in Midtown. The hotel is quiet and the staff was uniformly professional and helpful. (no worries about being a trendy/snooty place here). We mostly came to visit some of the art museums and the location here couldn't be any better.

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drewski711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 8 July 2011
Dear Guest,

Thank you for choosing us as your favorite place to stay when traveling to New York.

Please allow me to invite you on your next stay to take advantage of Our Breakfast by Boulud offer which includes breakfast. We were pleased to learn that our custom Duxiana bedding, sumptuous linens, rejuvenating shower experience and prime location all attributed to a memorable experience.

It is truly humbling and most rewarding when we successfully execute on our service values. We so appreciate learning of the courtesy extended by our colleagues.

We look forward to your return visit and in the interim, we remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,789 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (281)
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English first
New York
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 June 2011

We cannot say enough good things about this hotel and the staff. We chose this hotel because it was pet friendly and its proximity to central park. The rooms were comfortable, elegant, and clean. The bed was heavenly! The staff was beyond accommodating and friendly, and we can't wait to return! Parking was $55 per night, which for NYC isn't bad. We felt like we were coming home every day/night we returned and won't even consider staying elsewhere!

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank laurenjoshtravel116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 8 July 2011
Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us.

We were truly delighted that we exceeded your expectations from our unique design, to the tastefully appointed details in your accommodation, to the sumptuous sleep experience,
to our central location to the best of New York and most importantly, the gracious and warm service extended by our colleagues.

We were pleased that we exceeded your expectations and you will not consider staying elsewhere. We remain at your service and look forward to welcoming you home soon.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brasilia, DF
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 27 June 2011

For me location is very, very important and The Surrey has an amazing location. The hotel is charming, the staff is friendly, the rooms are spacious and the price rates aren't that high. Nothing more to add, I enjoyed my stay there and so, I recommend this hotel and I would return there when in New York.

  • Stayed August 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dcrusher81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 28 June 2011
Dear Guest,

Thank you for taking the time to share your recent experience with us. We were truly delighted that you were most impressed with our superior levels of service, quality of amenities and found our location to be perfect.

Your recommendation of The Surrey is very important to us and we thank you for the vote of confidence. We look forward to welcoming you home soon and in the interim, remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Augustine, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 27 June 2011

I have travelled to NYC soooo many times and have always stayed in Times Square. I received a great deal for the Surrey in the Upper East Side and since I have never stayed there, I thought it would be a nice change of pace. I can say enough about the experience. Staff was extremely professional and gracious from start to finish. The rooms are extraordinarily large for NYC, the hotel is beautiful. We recommended this hotel to many friends traveling in NYC. Subway stop is only 2 blocks away. We were able to get to and from Broadway easily. 11 thumbs up for the Surrey! We'd love to come back for Christmas, please send us a good deal! LOL!

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank steelcitygrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 28 June 2011
Dear Guest,

We were truly delighted to learn that you have made The Surrey your new home and we earned the high marks of eleven thumbs up. Our employees are indeed an asset to us and I have shared and thanked them for their exceptional and gracious service delivery.

We appreciate your comments on the tastefully appointed décor and concur that our accommodations are spacious.

I am pleased that you are a fan and once again, thank you for the word of mouth. Please feel free to call me personally at 646.358.3605 so that I may assist you with your reservations in December. We look forward to welcoming you back soon and in the interim, remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pennsylvania
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 26 June 2011

From the checkin to the checkout this place is flawless. They will even upgrade you to a suite for a minimum charge if requested in advance. The breakfast package is an amazing deal and the rooftop area is primo. And did I mention the wonderful bed and pillows and sheets with a gazillion threadcount. We checked out the Carylisle but liked this better. Upper east side we'll be back!!!

Room Tip: Ask for the rate to upgrade to a suite
See more room tips
  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank PennsylvaniaPaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 28 June 2011
Dear Guest,

Thank you for your extremely generous feedback from your recent stay with us.

It is truly humbling and most rewarding when we successfully execute on our service values. We so appreciate learning that your stay was flawless.

We do have a wonderful program that allows our guest to be upgraded to the next category for a very attractive premium. Our Breakfast by Boulud offer is a delightful experience and truly sets The Surrey apart as the hotel of choice on the Upper East Side. We were pleased to learn that you enjoyed our custom Duxiana bedding and sumptuous linens.

Thank you for making us your hotel of choice when in New York and we look forward to welcoming you home soon. In the interim, remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NH
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 23 June 2011

This is a luxury hotel without being over the top. Everything is impeccable including the detailed touches of housekeeping like turning the showerhead towards the wall and ice in the ice bucket. I looked forward to returning to the hotel in the middle of the day. Being able to run at Central Park every morning and staying at The Surrey was the highlight of my trip.

  • Stayed June 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ExperiencedForeigner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 23 June 2011

We enjoyed our three night stay at The Surrey. The hotel staff were very professional, helpful and nice to our party of five. The concierge was particularly good in giving us tips for some excellent restaurants nearby. One disappointment was that we could not dine in the hotel's restaurant - one of our party only had jeans and jeans were not permitted in the restaurant for dinner. No complaints - that was their policy and fair enough. They pointed us to some excellent alternatives. It is a choice between 4 and 5 stars. Not as good as some other hotels we stayed in the USA, so I give 4 stars.

  • Stayed July 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank petereturra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Surrey

Property: The Surrey
Address: 20 E. 76th Street, New York City, NY 10021-2643
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#46 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
Reservation Options:
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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