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“Service is their priority!”
Review of The Surrey

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The Surrey
Ranked #80 of 466 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
sassylady22001
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Service is their priority!”
Reviewed 1 September 2012 via mobile

We only stayed for one night but what a time we had! From the doorman to the bellhop to the concierge everyone was inviting and helpful. Loved the room znd the service with all the nicities. It was close only one blck to Central Park and everything we wanted to do and see!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sassylady22001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 17 October 2012
Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us.

We were truly delighted that you were most impressed with our prime location, tastefully appointed accommodations and luxurious amenities. We pride ourselves on providing superior levels of intuitive and personalized service and I am proud to learn that our team members, especially our Door, Bell and Concierge teams, were so successful in making you feel warm and welcome.

We look forward to welcoming you back soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Philadelphia
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 August 2012

I stayed here twice in August. First visit was flawless. Repeat what many have said re the size of the room. For Manhattan, VERY spacious. Had such a great experience I returned just a few weeks later. This time, a couple minor things:

1. The roof deck. Clearly one of the draws in the summer, but it was closed for a private event, till 7:30pm. So, we missed it before dinner, and planned to return after dinner. Alas, when we arrived, before 11 p.m, it was locked. Very disappointed. I mean, what closes down in Manhattan before 11 p.m.??

2. Restaurant. Had dinner on first trip and it was excellent. Second trip had lunch, and just ok. Not bad, but nothing to write home about.

3. Asked for recommendation for frozen yogurt and the concierge said the closest place was several blocks away. Later that day I learned there was someplace much closer. I don't get that--it was just a few blocks away from the hotel--how come he didn't know about it?

That said, these are pretty minor gripes. I'd return here without hestitation, but I was just a little bummed out that my second visit wasn't quite as great as my first.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aug60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 15 September 2012
Dear Guest,

Thank you for taking the time to share your feedback from your recent stay with us. I regret to learn that your return visit was not in keeping with your expectations with your first experience.

I was disappointed to learn that you were unable to enjoy our Private Roof Garden due to a private event. In my follow up with Mr Raymond Goulbourne, F&B Manager, I have asked that we review the Roof Gardens’ hours of operation for the 2013 season with the intent to open past 11 pm. I have shared your comments with Ms Lorena Ringoot, Chef Concierge so that she may provide her team with additional training in an effort to avoid future repeat occurrences. There may be closer locations but we tend to recommend the best. We hope that you are able to forgive us for our shortcomings.

I have also shared your feedback with Mr Gavin Kaysen, Executive Chef of Café Boulud and asked that we monitor the quality of our lunch offerings in an effort to avoid future such guest dissatisfaction.

We hope that these incidents have not marred your overall impression of The Surrey and that you afford us the opportunity to regain your faith and confidence in us. Kindly, please call me to 646.358.3605 when your travel plans next bring you to New York so that I may personally take care of your arrangements. In the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longmeadow, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2012

last night was my 4th stay since June 2012. cannot imagine staying anywhere else. rooms are huge by New york standards. Beds, linens, and bathrooms are fabulous. Service is fantastic..warm and friendly.
what else could you need?
dave

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davespc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 17 October 2012
Dear Mr Dave,

We are humbled by your high praise and thank you for taking the time to share your comments from your most recent stay with us. It makes us very proud to learn you have become a fan and a loyal guest of The Surrey.

We are truly delighted that you continue to be impressed by our superior levels of service as well as our spacious and tastefully appointed accommodations.

We look forward to welcoming you back to your home away from home. I hope to have the opportunity to personally meet you on your next stay with us. In the interim, I remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coral Gables, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2012

This hotel is beautiful! The size of the rooms is huge by New York city standards, and wonderfully decorated. The service was wonderful and the location is spectacular, with central park across and Madison a street down there is no better location!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cutielulu828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 17 October 2012
Dear Guest,

Thank you for taking the time to share your wonderful experience with us.

We were pleased to learn that you were most impressed by our prime location with our close proximity to Central Park and the famed shopping on Madison Avenue.

We were truly delighted that our inspiring design by famed Interior Architect, Lauren Rottet as well as our spacious and tastefully appointed guest accommodations exceeded your expectations. In particular, we were proud that our service delivery touched your heart and soul.

We look forward to welcoming you back soon and in the interim, we remain at your service

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm
Level 6 Contributor
144 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 21 August 2012

This is one of the best hotel I stayed in, it's one of the best hotels in New York.

Reception
Best possible service, helpful and not falsely exaggerated as it is sometimes among the U.S.. The lobby is perfect mix of cozy and trendy.

Rooms
Large and lovely, super nice, hotel corridor was very nice furnishings.

Bar
Rooftop really nice and the best service, the bar in the lobby, we did not tried to but it was nicely decorated.

The hotel gave us an incredible fine experience for all senses of how to deal with customers in a prof way.

In the area around 76th street is mighty cozy if you like UES, there are nice breakfast places nearby that such Sarabeth and Alice teacup chapter 111th


Will recommend this to anyone who wants to stay good.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EugenStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 15 September 2012
Dear Guest,

Thank you for your rewarding and positive feedback from your recent stay with us.

The Surrey is indeed an oasis in the Upper East Side and we were truly pleased that you found our prime location, inspiring design, spacious and tastefully appointed accommodations to be the best in New York.

Our Roof Garden is reminiscent of an English garden and we are delighted that you enjoyed this private sanctuary.

However, it is our exceptional level of intuitive and personalized service that we pride ourselves on and I am proud to learn that our team members were successful in making you feel warm and welcome.

We look forward to welcoming you back soon. In the interim, we remain at your service

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coral Gables, Florida
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 August 2012

The Surrey is a once in a lifetime experience. Our Suite, spacious, impeccable, technology-driven and warm, in others words the suite was fabulous as were the amenities. The service was superb and unforgettable. The gracious staff just couldn't say no to our every request. One of the best I've experienced in any Hotel. The biggest draw was the rooftop garden - no words can express this peaceful delight over looking the City. The location was phenomenal 1/2 a block from Central Park and around the corner from all the great boutiques on Madison. Honestly our "BEST" Hotel experience.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ktrbtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 15 September 2012
Dear Guest,

Thank you for taking the time to share your most rewarding feedback from your recent stay with us. We were truly delighted that you were most impressed by our superb location with close proximity to Central Park and the famed shopping of Madison Avenue.

We were thrilled that you felt at home in our tastefully appointed and spacious accommodations and that our team members were so successful in providing you with the gracious and intuitive service that we pride ourselves on resulting in a memorable and once in a lifetime experience.

Our Roof Garden is reminiscent of an English garden and we were pleased that you were able to enjoy the breathtaking views seen from this private sanctuary.

We look forward to welcoming you back soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2012

I spent a week in the Surrey and I must say I am impressed with what I was offered. Definitely one of the best and cleanest hotels I have been to in the last 8 years I've traveled to New York. The staff was nice and professional and the Upper East Side is a very nice, quiet and relaxing area in New York.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 15 September 2012
Dear Guest,

Thank you for taking the time to pay us such a tremendous compliment of being one of the best hotels in New York.

We were truly delighted that we exceeded your expectations from the tastefully appointed and pristine guest accommodation, to our tranquil Upper East Side location and most importantly, the gracious and professional service extended by our team members.

We look forward to welcoming you home soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Surrey

Property: The Surrey
Address: 20 East 76th Street, New York City, NY 10021-2643
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#16 Spa Hotel in New York City
#24 Green Hotel in New York City
#27 Family Hotel in New York City
#65 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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