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“Great hotel- excellent service”
Review of The Surrey

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The Surrey
Ranked #63 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
long island new york
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Great hotel- excellent service”
Reviewed 22 May 2013 via mobile

We arrived early and room wasn't ready - staff accommodated us by different room choice immediately! Room was immaculate and beautifully appointed. Any of our requests ( extra towels , more water) were delivered immediately!!! Bed with beautiful linens was so comfortable !
Room service for dinner one night and our breakfast were delivered promptly - food was hot and delicious, great varied menu available!
Had a massage at their pretty spa
It was wonderful( ask for. Susan)
Michael the concierge was so helpful and spot-on in his restaurant recommendations ! The housekeeping staff is excellent / the room done up let twice a day!
I highly recommend this hotel! We hope to return each time we are in NYC!!!

at the spa - excellent -

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank queenie12348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 30 May 2013
Dear Guest,

We are humbled by your high praise and thank you for taking the time to share your comments from your recent stay with us.

I apologize that you encountered a delay upon arrival; however, I am pleased to hear our staff was able to swiftly prepare an alternate accommodation for you. We are pleased that you enjoyed Lauren Rottet’s unique monochromatic design, and that our custom-designed Duxiana beds with luxurious Sferra bedding exceeded your expectations.

We were truly delighted that you appreciated the timely, gracious and genuine service extended by our team members. We pride ourselves on providing our guests with thoughtful and expedient service delivery, and I am proud to learn that our entire team, especially Michael from our Les Clefs d’Or Concierge team and Susan from Cornelia Spa at The Surrey, was so successful in achieving this with you.

We concur that Michelin star Café Boulud offers a most enjoyable gastronomic experience through our In-Room Dining program, and the personalized treatments at Cornelia Spa are a must. We look forward to welcoming you back to your home away from home on your next visit to Manhattan.

In the interim, I remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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Ontario's Highlands, Canada
Level Contributor
145 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 19 May 2013 via mobile

Very nice room. Well appointed. Renovated bathroom (although ask for double sinks). Beautiful linen. Comfy beds. Helpful staff. Great location away from the madding crowds......... A jewel and a gem. For more travel recommendations, PackYourBagsYYZ@HotMail.com

Stayed May 2013, travelled as a couple
Helpful?
2 Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 23 May 2013
Dear Guest,

Thank you for taking the time to share your wonderful feedback from your recent visit. We are truly grateful for your kind compliment of being “a jewel and a gem.”

We are pleased that you enjoyed our spacious guest accommodations with custom Duxiana bedding and Sferra linens and that our idyllic location steps from Central Park, Museum Mile and the famed shopping of Madison Avenue exceeded your expectations.

We pride ourselves on providing a superior level of intuitive and gracious service, and I am delighted to hear that our entire team accomplished this during your stay with us.
We look forward to welcoming you back to your home away from home.

In the interim, I remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 May 2013

First timers at the Surrey because our favorite hotel was full... We loved it and the value is so much better! Location is amazing, decor is great (but some parts feels dated a bit).
Definitely a hit for a Ny stay!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank port-au-persil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 21 May 2013
Dear Guest,

Thank you for your most rewarding feedback from your recent stay with us.

We were truly delighted that we exceeded your expectations with our close proximity to Central Park, Museum Mile and the famed shopping on Madison Avenue. We are pleased that you enjoyed the inspiring Lauren Rottet design, featuring 31 original modern art works dispersed throughout the hotel.

We look forward to welcoming you back soon. In the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Connecticut
Level Contributor
104 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 13 May 2013

Growing up in the Northeast, New York was one of the first cities in which I got to stay in many different types of hotels ranging from budget friendly options to the Carlyle, the Waldorf, The St. Regis, and the Essex House. As such, I am pretty set in my ways when it comes to New York hotels and normally stay somewhere else. But, when I needed a last minute room to meet some friends, I was forced to choose the Surrey and I am so glad I did.

The hotel is converted from a famed series of apartments and it maintains its small, intimate feeling and exudes a sense of refined, discreet luxury in keeping with its surroundings on the UES/Central Park. If you want big, wide scale grandeur it is probably best to look elsewhere. This is such a discreet property my car nearly drove past it was we approached. A bellman quietly appeared and relieved me of my luggage.

Check-in was friendly and prompt and I proceeded to my room. My room was the most basic in the hotel but was still filled with charming, welcoming touches like the window seat featured in several photos on TA and lovely personalized tile work in the bathroom. These touches made the room feel more like more own luxury apartment rather than a cookie-cutter hotel room.

The bed was the largest and perhaps most comfortable in which i have ever slept. Water pressure (something of a bugaboo in the City) was strong and consistent throughout my stay. The rooftop terrace is great in the summer and open to all guests although it does get crowded so get there early and enjoy the sun setting on the City skyline.

Room service from the ground floor restaurant was of excellent quality. It is the best room service burger i have ever had.

My only complaint was that service in the very popular and busy bar at street level was slow and unwelcoming. I was slightly embarrassed when meeting friends that they had to fight so hard to get a drink. It made me look like a bad host.

Despite this minor hiccup I look forward to returning to the Surrey again soon.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank twainandwhitman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 16 May 2013
Dear Guest,

Thank you for taking the time to share your wonderful feedback from your recent visit. We are grateful for your kind compliment of being “an oasis near Central Park”.

We pride ourselves on an exceptional level of gracious and intuitive service, and I am truly honored that our entire team, especially our bell/door team, were successful in achieving this with you throughout your stay.

We are delighted that our spacious guest accommodations with unique design by Lauren Rottet exceeded your expectations and that our custom Duxiana bedding and Sferra linens provided you with a restful sleep experience. We concur that Michelin-starred Café Boulud provides a most memorable epicurean experience when enjoyed in the comfort of your salon or suite.

I regret to learn that you found the service at Bar Pleiades to be slow and unwelcoming. Please rest assured that your feedback has been received in the spirit intended, and I have taken this opportunity to personally speak with Mr. Dominique Paulin, General Manager for Café Boulud and Bar Pleiades, to avoid future such service lapses. Despite this disappointment, we are happy this did not mar your overall experience.

We look forward to welcoming you back, and hope to welcome you to the Private Roof Garden for the season beginning in July. In the interim, I remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London UK
Level Contributor
110 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 13 May 2013

Stayed 2 nights in March in a grand deluxe salon. Didn't eat at the restaurant for breakfast (walked two blocks to the Mark that had a really nice spread) or dinner so cannot comment on the food quality but did enjoy drinks at the bar when we arrived and pre -dinner - seemed to be a very popular local spot and had a lovely buzzy atmosphere. The room was very spacious, pretty quiet and very nicely decorated- only disappointment was slightly feeble water pressure in the shower. Really liked the UES location having previously stayed on 46th many years ago- walking distance to some great restaurants, the Park etc. Service was always friendly and helpful and I think that the Surrey is a very good choice in a very crowded and competitive five star market in NYC.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marty99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 21 May 2013
Dear Guest,

Thank you for your glowing feedback from your recent stay with us. We are truly delighted that we exceeded your expectations - from our tranquil Upper East Side location close to Central Park to our thoughtful, genuine service.

I regret to learn that the water pressure in your accommodation did not meet your expectations. Rest assured your feedback has been received in the spirit intended, and I have taken this opportunity to speak with Mr. Dave Stewart, Director of Engineering, to prevent such future disappointments.

I am pleased that this did not mar your overall experience and that you enjoyed our inspiring design by Lauren Rottet and spacious guest accommodations featuring custom Duxiana bedding and Sferra linens. We concur that the innovative libations at Bar Pleiades make for a most memorable experience.

We look forward to welcoming you back soon. In the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
82 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 13 May 2013

I must confess that I stay at this hotel quite frequently and just recently started posting on Tripadvisor. So being a regular has its perks. But I have reccommended this hotel dozens of times and every person has been very happy with their experience and has also returned again and again.

If you are looking for that crazy, 24/7 NY experinece.....stay near Time Square. If you are looknig for a hotel with a sophisticated, elegant AND super friendly Upper East Side atmosphere....this is for you. Walking home at night...you might think you are returning to your own luxurious apartment. Its very easy to enjoy all of Manhatten from this location. Stroll up and down Madison and shop at the Boutiques....speed through (some days) Central Park to the west side and Lincoln center. Walk to the Met. It is also an easy walk to the subway to explore the far reaches of the island without the traffic.

The hotel is a great mix of contempoary, modern, deco and traditional and it all works. Rooms and bathrooms vary quite a bit as it is a rennovated older building. But even the smaller rooms are spacious with excellent storage space and wonderful marble showers with amazing water pressure. It also has one of the best bars in the area (Les Pleiades) and one of the best restaruants (Cafe Boulud) right off the lobby. The gym is small but offers enough for a decent work out and the spa on two is delightful. In good weather, one of the real treats is the rooftop bar for guests only!! Not to be missed.

A hotel is really only as good as its service and The Surrey lives up the reputation. After just a day (and I have watched this) the fantastic doormen will always give you a welcome back. The speed of room Service is improving! And I've found the front desk staff and conceirge always eager to please. A little shout out to Opal who should show the staff at other hotels at this level how its done. A++ You will count the days until your next visit back to The Surrey.

Room Tip: Rooms on Madison can be noisy, even higher up. The Grand Deluxe rooms give you an extra chair and c...
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Renztem13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 16 May 2013
Dear Guest,

We are humbled by your high praise and thank you for taking the time to share your comments from your recent stay with us.

We are pleased that you enjoyed our spacious guest accommodations with Lauren Rottet’s unique design and that our prime location with close proximity to Central Park, Museum Mile and the famed shopping of Madison Avenue exceeded your expectations.

We were truly delighted that we continue to impress with the gracious and warm service extended by our team members. We pride ourselves on providing our guests with personalized and genuine service delivery, and I am proud to learn that our entire team, especially Ms. Opal Glover, Guest Service Agent, was so successful in achieving this with you.

We concur that Michelin-starred Café Boulud offers a most enjoyable gastronomic experience and the innovative cocktails at Bar Pleiades are a must. We are delighted to be reopening the Roof Garden for service this July and look forward to welcoming you back for breathtaking views of the Upper East Side.

We look forward to welcoming you back to your home away from home.

In the interim, I remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Florida, Florida
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 May 2013

-Staff…friendly, professional, helpful. Every single employee at The Surrey from the bellman to the Front Desk Manager made me feel like a valued guest.

-Accommodations…incredibly well decorated. Contemporary design with rich accents. We enjoyed a corner suite which as about 700 sq ft, with living room, seating area, small kitchen and separate bedroom. The double vanity bathroom with a shower the size of my first apartment and beautiful tub was adorned in Cararra marble and high quality (faucets). The Dux bed was another plus of the room. Westin properties, eat your heart out…Duxiana beds are a special treat and they come standard in every room at The Surrey.

-Location…Upper East Side bordering Central Park. Great area within walking distance of great restaurants, quaint coffee shops and breakfast spots.

-Gym...on the small side and no functional weight training stations, but they did have several cardio machines, modest free weights up to 70lbs and several machines.

The only downside to my stay at The Surrey is that I am now incredibly spoiled and quite reluctant to stay anywhere else when my travels take me to Manhattan!

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skanagasingham, General Manager at The Surrey, responded to this review, 13 May 2013
Dear Guest,

Thank you for your most rewarding feedback from your recent experience.

We are truly delighted that our idyllic Upper East Side location steps from Central Park and world renowned restaurants exceeded your expectations. We are also pleased that you enjoyed our spacious suite accommodations with custom Duxiana bedding.

We pride ourselves on providing an exceptional level of personalized and genuine service, and I am happy to learn that our team was successful in making your experience more memorable.

I have taken this opportunity to review our fitness center offerings with Mr. Rene Roman, Director of Rooms; please rest assured that your valuable comments will be taken to heart.

We look forward to welcoming you back soon.

In the interim, I remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Surrey

Property: The Surrey
Address: 20 East 76th Street, New York City, NY 10021-2643
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#14 Spa Hotel in New York City
#22 Green Hotel in New York City
#27 Family Hotel in New York City
#53 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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