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“"Superb"” 4 of 5 bubbles
Review of The Surrey

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The Surrey
Ranked #54 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Hampshire, United Kingdom
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“"Superb"”
4 of 5 bubbles Reviewed 16 April 2014

Lovely hotel and staff.Room spacious and clean,Well done to the hotels doorman who provide a first class service.Ambiance and drinks in the bar superb, Jazz band Friday night lovely .
Only one small negative, charging for WI-Fi ?

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ade637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene R, Manager at The Surrey, responded to this review, 17 April 2014
Dear Guest,

Thank you for sharing your feedback from your recent stay at The Surrey.

I am delighted that you enjoyed our spacious guest accommodations and inspiring Lauren Rottet design.

I concur that Coco Chanel inspired Bar Pleiades is one of our most special attributes and I am thrilled that you enjoyed the innovative libations, ambiance and live Jazz music.

Thank you especially for recognizing our wonderful Doormen for the outstanding service they extended to you.

I would like to extend my most sincere apologies for the inconvenience you experienced due to the Internet fees. Rest assured that your feedback has been taken in the spirit intended and we will be sure to take your comments into consideration as we periodically audit the pricing of our services.

We look forward to welcoming you back soon and in the interim, I remain at your service.

Sincerely,

Rene Roman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,788 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (281)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

Discovered this hotel last week,and it is really good.

Staff are brilliant,really friendly,and courteous.

Rooms are really comfortable,
and I would award 11 out of 10 on the points scale.

Hope to come back soon,it is a must

My Favourite perfume is paco rabon,they put a sample in my
room really considerate. I will come back

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jhm421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene R, Manager at The Surrey, responded to this review, 16 April 2014
Dear Guest,

Thank you for taking the time to share your feedback from your recent experience at The Surrey.

I am delighted that you enjoyed our comfortable and spacious guest accommodations and that the caring, personalized and intuitive service provided by our team members exceeded your expectations. I was so proud to learn that your stay was further customized by your favorite perfume in your room.

We truly thank you for your advocacy and look forward to welcoming you back soon to your new home away from home. In the interim, I remain at your service.

Sincerely,

Rene Roman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethlehem, Pa
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

We chose The Surrey for its convenient location within walking distance of The Metropolitan Museum of Art. We were pleased with the availability of a two queen bed room with ample space, luxurious bedding and beautiful furnishings. Pre-stay contacts from the concierge and guest relations made sure our transition was smooth and our special occasion stay was perfect in every way.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank janetjackson1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene R, General Manager at The Surrey, responded to this review, 16 April 2014
Dear Guest,

Thank you for sharing such generous feedback from your recent stay at The Surrey. We are truly honored to have been part of your special occasion.

I am delighted that you enjoyed our idyllic Upper East Side location with close proximity to Museum Mile and that our spacious guest accommodations featuring custom Duxiana bedding and inspiring Lauren Rottet design exceeded your expectations.

We pride ourselves on the personalized and intuitive service delivery provided by our team members and I am so pleased that our team, most notably the Concierge and Guest Relations, were successful in achieving this with you.

We look forward to welcoming you back soon and in the interim, I remain at your service.

Sincerely,

Rene Roman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

This was my first stay at the Surrey and could not have been happier with my selection. The rooms were beautifully appointed with upgraded decor and technology. The service was superb and the food and beverage outstanding. The location on Madison and 76 was perfect for dining, shopping and walking in the city. I am excited to return and stay at the Surrey, its a Relais & Chateaux and one of those best kept secrets in NYC.

Room Tip: Higher floors are better to lesson any street noise.
See more room tips
  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene R, Manager at The Surrey, responded to this review, 16 April 2014
Dear Guest,

Thank you for sharing your most generous feedback from your first stay at The Surrey.

I am delighted that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping.

We are truly pleased that we exceeded your expectations from our inspiring Lauren Rottet design and spacious guest accommodations to the personalized service and culinary delights of Michelin starred Café Boulud.

We sincerely thank you for your advocacy and look forward to welcoming you back soon to your new home away from home. In the interim, I remain at your service.

Sincerely,

Rene Roman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 12 April 2014

We come to NY every other year, once a year, sometimes more often. Stayed in different hotels including Peninsula , Ritz-Carlton, this time wanted to stay next to Central Park and museums. Checked tripadvisor, our best advisor in travel, and liked what we read about Surrey hotel. It's exceeded our expectations for the price we paid. Location is great, taxi is around $8- $12 to all major attractions, shopping , Broadway and walking distance to Central Park
Definitely place to stay when we come to NY next time

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene R, Manager at The Surrey, responded to this review, 16 April 2014
Dear Guest,

Thank you for taking a moment to share your feedback from your recent stay with us. We are truly delighted that your overall experience exceeded your expectations.

I am thrilled that you enjoyed our idyllic and tranquil Upper East Side location with close proximity to Central Park and Museum Mile and that a short taxi ride provided you with convenient access to many of New York City’s attractions.

We look forward to welcoming you back soon to your new home away from home and in the interim, I remain at your service.

Sincerely,

Rene Roman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
1 review
5 of 5 bubbles Reviewed 11 April 2014

we loved staying at the surrey. everything was great starting with the location. you literally step out of the hotel & ur steps away from central park and madison ave. staff and cleanliness was amazing. Pablo from the surrey is such an awesome person and such great help as are all the staff at this great hotel. we loved our little window seating area that looks down on madison avenue.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene R, Manager at The Surrey, responded to this review, 16 April 2014
Dear Guest,

Thank you for sharing your feedback from your recent stay at The Surrey.

I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park with close proximity to the gems of famed Madison Avenue.

We are so pleased that you enjoyed the spacious guest accommodations featuring an elegant window seat with views of Madison Avenue.

I am thrilled that we exceeded your expectations in regards to the warm, gracious and personalized service delivery provided by our team members. Thank you especially for recognizing Mr Pablo Castro, our wonderful Doorman, as well as the services provided by our Housekeeping team.

We look forward to welcoming you back soon and in the interim, I remain at your service.

Sincerely,

Rene Roman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northamptonshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 11 April 2014

We stayed 4 nights at the Surrey for our honeymoon and it was a really great experience. We had a beautiful corner room on the 14th floor with amazing views and a bottle of champagne on ice in our room when we arrived to celebrate and the most comfortable bed ever! The staff were very attentive, remembering our names and going out of their way to be helpful. Special attention to Brian and Pablo on the door and Rocky who showed us to our room.
The only criticism was no free wifi included, although we used the business centre and a staff member (can't remember his name) was really helpful when we couldn't get our disk of wedding photos out of the machine and reimbursed us our internet charge.
Great location if you want a quieter, more chilled visit to NYC, a little further out from the main touristy areas but close to great shopping, central park and some gems of restaurants and bars.

Room Tip: Corner room has great views
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank spue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene R, Manager at The Surrey, responded to this review, 16 April 2014
Dear Guest,

Thank you for sharing your most gracious feedback from your recent four night stay with us. We are honored to have been a part of your most special honeymoon celebration.

I am delighted that you enjoyed our tranquil and idyllic Upper East Side location just steps from Central Park with close proximity to famed Madison Avenue shopping and world renowned restaurants.

We are thrilled that our spacious guest accommodations with breathtaking views and custom Duxiana bedding exceeded your expectations.

We pride ourselves on the personalized and intuitive service provided by our team members and I am so pleased that we were successful in achieving this with you. Thank you especially for recognizing Mr Brian Conboy, Mr Pablo Castro and Mr Rocky Marmara, our wonderful Doormen, for the exceptional service they extended to you.

Despite these highlights, I would like to extend my most sincere apologies for the inconvenience you experienced due to the Internet fees. Rest assured that your feedback has been taken in the spirit intended and we will be sure to take your comments into consideration as we periodically audit the pricing of our services.

We look forward to welcoming you back for your anniversary and in the interim, I remain at your service.

Sincerely,

Rene Roman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Surrey

Property: The Surrey
Address: 20 E. 76th Street, New York City, NY 10021-2643
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#46 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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