First of all the good stuff.
-Great location- a quick walk to Central Park or across to the Subway on Lexington.
-Friendly staff, especially the concierge staff couldn't do any more to help.
-Fantastic Cafe Boulud for breakfast and dinner.
- Great room and bathroom. Very comfy bed. Great shower!
- A misunderstanding over the room rate was immediately sorted out to our satisfaction with no questions asked.
Why not five stars then?
Unfortunately for two nights of our four night stay we were woken at between 1 and 2am by an incredibly load garbage truck being loaded and crushing garbage right under our window at the front of the hotel. This was a very loud operation, not helped by the operators of the truck shouting to make themselves heard over the racket. I didn't know what it was at first and was amazed when I looked out to see what was happening. I hoped it was a one off but when it happened the second time I was not amused. The whole operation took about 30 minutes, maybe more! I can't understand how this is acceptable even in NYC. I would suggest that to be sure of a good night's sleep that you request a room at the back.
Also I'm not sure whether it was just me but I could not get the complex lighting controls to give me anything other than full brightness of all lights or almost complete darkness.
One final small point. We were staying in NYC for my wife's 50th birthday, her first visit. The hotel were aware of this but no special token or effort was made to recognise this. Small things like that
make a big difference.
- Official Description (provided by the hotel):
- The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more less
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- Also Known As:
- The Surrey Hotel New York City
- Surrey Hotel New York City
- Surrey Suite Hotel
- Surrey New York City