We tried the Surrey again with a gift certificate that we received as compensation for the problems last time. I had 2 email confirmations for this wknd, yet was booked for 7/14 I was told at check in. Whatever amenities were promised for my granddaughters might have come on that date. We were promised 2 more sets of towels by the man who delivered our luggage, as only 2 sets were in a rm for the 4 of us. They never materialized nor did any amenities until I called. My younger granddaughter was in the shower when we realized that the one set of toiletries given consisted of a conditioner and 2 shower gels and NO shampoo for any of us; another call. It was nice that they took care of bkfst for us and sent some treats but this trip was meant to demonstrate that the last one was unusual withal it's problems; I guess we just have no luck there. We enjoy Relais and Chateaux properties as they are always so special; in a good way.This is an exception. Even though everyone is nice at the Surrey, many people are not doing the right things. I cannot believe this visit was intended to convince us that the past one was not their routine way of treating guests. They failed again.
- Official Description (provided by the hotel):
- The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Southall Travel, Ebookers, Odigeo, TravelUp, Traveltool, S.L.U., TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Surrey Hotel New York City
- Surrey Hotel New York City
- Surrey Suite Hotel
- Surrey New York City