This hotel has totally got it wrong. I chose the Surrey thinking I'd stay in the upper east side to slow down a tad during my trip and spoil myself.
Positives- if you want a slower pace the location is a definite tick and it's so close to museums, Central Park and some serious credit card burning down Madison ave. My room was quite large which is fab for NYC and I found the bed really comfortable. I also had some yummy afternoon snacks at the bar downstairs.
Downsides- hotel relies on location alone and often makes statements that their pricing is 'like' other others in the area. Look I'm on holiday and generally prepared to pay whatever because hey that's what happens on holiday but when I saw on the breakfast menu that a large latte was $16 I had to laugh! Are they for real? And wifi is a daily rate I think of around $15 which is ridiculous as well. If your selling yourself as a upmarket hotel you have to follow up with the goods. The staff generally (some not all) spoke down to me which I found so rude, aren't I paying to stay here and your job is to make me feel welcome? I've stayed at many 4-5 star hotels and I just found this whole establishment full of pretenders.
The hotel has heard my concerns and offered to upgrade (which I appreciate) me next stay but I'm still not 100% if this is the kind of NYC experience I want it get myself into again. I would say if you are in a older age bracket this hotel would probably more be for you.
- Official Description (provided by the hotel):
- The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more less
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- Also Known As:
- The Surrey Hotel New York City
- Surrey Hotel New York City
- Surrey Suite Hotel
- Surrey New York City