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“Oasis near the Park”
Review of The Surrey

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The Surrey
Ranked #96 of 473 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 18 July 2014

I find the Surrey to be an oasis in NYC. This small hotel has a professional staff, well appointed rooms, a very good restaurant in Boloud, two bars in including a roof top bar for guests. The personalized service in this hotel is a throwback to the days when hotels actually served their guests. The hotel is located on 76 and Madison and is a block from Central Park so I always bring my workout clothes and try to squeeze in a couple of runs in the park.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
1  Thank RLissak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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873 - 879 of 1,934 reviews

Reviewed 16 July 2014

A beautiful hotel, in a wealthy area of New York. Tree lined streets, but not too far from 'the noise' of the city
All the front of house staff are immensely professional, but still have time for the individual.
Our room was beautifully appointed, and the very welcome air-conditioning was a life-saver.
We were very kindly given a complimentary late check-out,as we had an evening flight home.


I really feel very mean to make negative comments, BUT----
As a 'Brit' I would have liked some tea/ coffee making facilities in the room. I did go downstairs and help myself to the free morning tea in the lobby, but this meant getting dressed, and it's not quite the same to drink tea in bed out of a paper cup- I bought a china mug on the second day!
Our room wasn't 'made-up' on one day until the afternoon, and only after I asked for it to to be done.
The rooftop bar was very expensive, 50$ for 2 gins, when a bottle costs less than that!!
The bar downstairs, was much better value, but closed early.
On our last night we were told by the roofbarman that he was going home, and put covers on the chairs at out table. We still had half a bottle of wine left, but fealt we should 'hurry up' and leave. A shame, as it put rather a damper on our happy mood, and was completely out of character with the rest of the staff and service at the hotel.

We would happily stay at The Surrey again, and would highly recommend it to anyone else.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
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3  Thank sydnreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

We have stayed at the surrey last week, but our stay was quite a disappointment. The staff seems to talk down to certain guests, lets them wait unnecessarily on more than one occasion, extra bed was very uncomfortable and cheap mattress, considering what we have paid for the room. We expected much more of our stay and were very disappointed. We had to pay 16 $ for WIFI, that was the first hotel in 2 weeks vacation (we were in 8 different hotels )where we had to pay for WIFI-ridiculous. The nice interior could not make up for the things mentioned-so sorry to say.

  • Stayed: July 2014, travelled with family
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1  Thank barbara g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

We loved The Surrey for the comfort and level of genuine warmth of the staff. It was elegant without being pretentious which is important for people who are new to an environment. The rooftop bar was fabulous and in general the staff couldn't be more helpful. All the little things were done right!

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Mrs. Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy P, General Manager at The Surrey, responded to this reviewResponded 7 August 2014

Dear Mrs. Melissa C,

Thank you for taking a moment to share your feedback from your recent stay at The Surrey. We are honored to be considered a splendid oasis in New York City.

We are delighted that you enjoyed our inspiring elegant Lauren Rottet design throughout our hotel making you feel comfortable in your home away from home.

We pride ourselves in providing our guests with personalized and intuitive service which is why we are especially pleased to learn that our team was successful at attending to every detail.

We are also happy that you enjoyed our amazing Private Roof Garden and experienced the breathtaking views of New York City.

We look forward to welcoming back to The Surrey and in the interim, I remain at your service.

Sincerely,


Troy Pade
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Top quality hotel facility and service in excellent location. While somewhat expensive compared to lower quality hotels, it was actually a good value for such high quality. Fantastic room with marble bath. Moderate size for Manhattan. Very comfortable.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
3  Thank Mr. Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy P, General Manager at The Surrey, responded to this reviewResponded 7 August 2014

Dear Mr. Thomas M,

Thank you for sharing your feedback from your recent experience at The Surrey.

I am delighted that you enjoyed our idyllic Upper East Side location, just steps away from Central Park, and that our spacious guest accommodations and inspiring elegant Lauren Rottet design exceeded your expectations.

We pride ourselves in providing our guests with personalized, intuitive and high quality service which is why we are especially pleased to learn that our team was successful at making you feel comfortable in your home away from home.

We would feel honored to have you visit us again when your travels next bring you to New York. In the interim, we remain at your service.

Sincerely,


Troy Pade
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

I love this hotel. The front desk, the doormen, the cleaning staff, room service - all terrific.
Guy, at the front desk, is charming and very accommodating. He remembered me from my last visit in January and made me feel very welcome. The rooms are stylish and very comfortable.

  • Stayed: July 2014, travelled with family
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2  Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy P, General Manager at The Surrey, responded to this reviewResponded 7 August 2014

Dear Sarah G,

Thank you for taking the time to share your gracious feedback from your recent stay with us.

We pride ourselves in providing our guests with personalized and intuitive service which is why we are especially pleased to learn that our entire team was successful at achieving this with you for your returned stay, most notably Mr. Guy Hillel, our excellent Guest Service Agent.

We are pleased that our spacious guest accommodations, inspiring Lauren Rottet design, and refined yet calming ambiance exceeded your expectations.

We sincerely thank you for your advocacy of The Surrey and we look forward to welcoming you back soon at your home away from home. In the interim, we remain at your service.

Sincerely,


Troy Pade
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

Something a bit different from standard hotel ware. Excellent concierge. Café Boulud a must for the food. Pleasant location, handy for good shopping, restaurants and subway. Roof terrace good for drinks and nibbles.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank eyefordetail2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy P, General Manager at The Surrey, responded to this reviewResponded 7 August 2014

Dear eyefordetail2,

Thank you for taking the time to share your gracious feedback from your recent stay with us.

I am delighted that our idyllic Upper East Side with close proximity to Central Park, famed Madison Avenue shopping, and New York City’s transportation resources was convenient for you.

We are also happy that you enjoyed the culinary delights offered at Michelin starred Café Boulud as well as the innovative libations served on our amazing Private Roof Garden.

We pride ourselves in providing our guests with personalized and intuitive service which is why we are especially pleased to learn that our entire team was successful achieving this with you, most notably our Concierge team.

We look forward to welcoming you back soon at your home away from home. In the interim, we remain at your service.

Sincerely,


Troy Pade
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Surrey

Address: 20 East 76th Street, New York City, NY 10021-2643
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#19 Spa Hotel in New York City
#25 Green Hotel in New York City
#80 Luxury Hotel in New York City
Price Range: £296 - £646 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
Built in 1926 as a residence hotel, the original Surrey was home to many of New York's most eccentric celebrities. JFK, Bette Davis, Claudette Colbert, and other famous faces who recognized the allure of exceptional, discreet service. In re-creating The Surrey, we collaborated with acclaimed interior designer Lauren Rottet of Rottet Studio—to maintain the integrity of The Surrey’s history while modernizing New York's most intimate address. Rottet's inspiration was a New York City townhouse passed down through the generations. The Surrey is New York City’s only Relais & Chateaux boutique hotel, where discreet service allows guests to retreat from the public—and keep a low profile in an otherwise high profile lifestyle. The Surrey is a residential haven and luxury Upper East Side hotel getaway where guests access and revel in what makes New York City special—without compromising calm personal space. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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