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“Wedding!”
Review of The Surrey

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The Surrey
Ranked #77 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level 5 Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Wedding!”
Reviewed 4 August 2014

Stayed here for a wedding and were part of a room block. Couldn't be happier with our room and the service. The staff are all extremely professional and helpful. From the managers to the bellmen, I think the thing that stands out the most is the warmth of the staff. You can always tell wonderful management when you see happy employees, and that makes for happy guests. The elegance and location of this hotel could easily create an atmosphere that is stuffy, yet The Surrey staff made our stay warm and inviting. This will definitely be my new go to hotel when visiting the city.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank MrsfromNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (296)
Date | Rating
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English first
Washington DC, District of Columbia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2014 via mobile

I've stayed at top hotels around the world but something about this hotel stands out as among the best. Overall, they focus on the tiny details and it comes through. The service is impeccable. Stephanie in guest services goes over and beyond (it was my wife's 40th and she went over and beyond), and Michael at the concierge was also very helpful and insightful. The vibe/feel is a perfect blend of NY cool/chic but comfortably elegant. Room was very comfortable and romantic with small details that added that extra feeling of class. Rooftop garden/bar is yet another plus if you want to kick back and take in the skyline with beautiful people around you. Restaurant in the lobby is first-rate and Michelin starred. If I had to come up with a negative it would be the absence of a swimming pool, but that was not important on this type of vacation. Overall, a truly impeccable experience and no small detail was overlooked. (Whoever trained their employees should package this into a course and make a lot of money.)

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

The rooms are spacious, service great , and staff can't do more for you. This hotel in the heart of shopping area of New York , but still nice and quieter than most hotels in New York . It reminded me of Paris not New York .. It had a little restaurant that u can sit outside of the hotel and relax after a day in New York .. Love it

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rose S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

Spent three days in New York. The hotel is an easy walk from Central Park and the museums. The staff were all very friendly and competent without expecting tips all the time. The door men Brian Greg and Rocky made us feel very special.

Nice breakfasts that were slightly different from the usual hotel fare. Great comfortable bedrooms. We loved the roof top bar.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy P, General Manager at The Surrey, responded to this review, 10 September 2014
Dear Susan H,

Thank you for sharing such gracious feedback from your recent experience with us.

We are delighted that our idyllic Upper East Side with close proximity to Central Park and Museum Mile was convenient for you.

We pride ourselves on providing our guests with personalized, intuitive and genuine service delivery and I am so pleased to learn that our team was successful in achieving this with you, most notably our excellent doormen Brian, Greg, and Rocky.

We would feel honored to have you visit us again when your travels next bring you to New York. In the interim, we remain at your service.

Sincerely,

Troy Pade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha
Level 4 Contributor
27 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 August 2014

Everything about this hotel is exceptional; location, service and comfort. The rooms are spacious and the beds cannot be beat. The rooftop bar in the summer is an excellent touch. Proximity to Central Park and Museum Mile is a great plus.

  • Stayed July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nkirklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy P, General Manager at The Surrey, responded to this review, 10 September 2014
Dear nkirklin,

Thank you for taking the time to share your experience on TripAdvisor. I am delighted that you enjoyed your stay with us.

I am pleased to learn that we exceeded your expectations from the spacious guest accommodations with custom Duxiana bedding to our idyllic Upper East Side location.

We look forward to welcoming you back soon at your home away from home! In the interim, I remain at your service.

Sincerely,

Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 July 2014

This is a fabulous hotel away from the bustle of the busy New York streets, the room is very comfortable the best bed & pillows. The staff are extremely helpful, and courteous.
Used the hotel bikes to see Central
Park, great location.

Room Tip: Deluxe, higher floor as street noise very busy we were on 2nd floor so higher would be great. Resta...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Bertalyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 July 2014

This is the nicest hotel I have ever stayed in. The service is exceptional and the design of the rooms and lobby is impeccable! The roof top garden is also gorgeous! The only down side was the rooms did not have free WiFi.....you pay an insane amount for a room but they still don't offer WiFi for free.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank stellapuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Surrey

Property: The Surrey
Address: 20 East 76th Street, New York City, NY 10021-2643
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#16 Spa Hotel in New York City
#24 Green Hotel in New York City
#27 Family Hotel in New York City
#64 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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